Boy what a year. I have played with Butlers for around four years. I've won once before. They recently did a few things so I complained. A) they offered me a bonus of free spins. They were a penny each on a machine that has 9 lines max and isn't a very good payer. B) The other complaint was about this:- you collect bonus points towards a fiver free. Every time I logged in and played the points had gone down. They are the only bingo site to do this, apparently if you don't play within a set time you lose points!!. I wrote in and said I wasn't impressed and a member of staff took exception to me. They sent me an email basically saying p**s off and if you don't like it go away! I put in a complaint about the attitude and got a sort of apology of the fictional Astrid. This person doesn't exist there is no Astrid. They use this as a way of you thinking you're dealing with a real human being. Anyway I won for the first time in two years. I wrote in after six days as no money was in my Skrill. All I said was the reason I use an e-wallet is that you take ages to pay in a bank account I hoped this would be processed sooner. Skrill is paid within an hour now on some new sitme two years ago when I won and still paid me. Then I got an email back asking me to send my ID to a bogus email. I started to wonder is this the member of staff who I annoyed (by the way I apologised for being grumpy) Then they said it wasn't acceptable. I explained that all their sister sites such as Rehab bingo, Dotty Bingo and so on had paid me and accepted the same ID. Then I got an email that said the files I'd sent with the documents were empty. I was rather suspicious at this point so I had a nose on line and foes. So then I get an email saying my ID is not any good and they have put the money back in my account. Well I was annoyed at this because they'd said different reasons not to pay me. So I did some research and found complaints on here and on other sites too. One called gambling grumbles had them as rogue. So I emailed them and explained their flawed logic. Just pay me my £50 quid and I'll go away. Then to add insult to injury they kept saying I had to provide more ID and I couldn't put in an online bill! So I argued that if Virgin or myself printed my monthly bill out that would be acceptable if we did that and I scanned it in. But they wouldn't accept the Virgin Bill as a pdf file!?!? because I'm on paperless billing from most of the companies I use now. Now I knew for sure they were doing everything they could not to pay me. I've written 33 emails. I've told everyone on FB about them, Trust Pilot ltd. Malta gambling authority, Minister for Justice in Dublin as that's where the creepy faceless Broadway gaming is based. They have their license in Malta and are registered at companies house UK as a British company. No information for the company at all. Not a single name. I wrote to Butlers and explained I had complained to these and also Gambling commission UK, Casinomeister etc. and still nothing back, no replies now I explained that I'd lost my mum and I was diagnosed with diabetes 1 a few days later. I have a few other illnesses and struggle to walk. I didn't mention these until the last few emails I sent as an explanation why I didn't have other photo ID anymore. That my ID is good enough for their sister sites and other casinos globally but not them. WHY? Nothing except one insulting email saying sorry about your mums loss!?! How insulting is that? Wrong grammar, and that if I went and bought new photo ID they'd give me the money eventually. Oh and by then they'd put it back in my account three times. The same email told me they're hanging on to the money. I explained again about the ID being accepted by the other sites owned by the same company etc. that it was more expensive for me to pay for a new passport and license than the prize money. Again when mums house was cleared my daft cousin shredded all my ID. I won this money fair and square. What upsets me is that they can just stop my money give me a fraudulent email to send my docs to. Lie by saying that my Id was no good but had said the same two years ago and still paid me. Then they told me they'd not received the files??Why do they have to have my photo ID? Other sites take debit or credit cards and bank details. Then insulted me and now ignoring me. They must be pretty big and confident about themselves. Any good business wouldn't want to lose business. Is this the same member of staff and are they stopping my emails? Or do they genuinely do this all the time to avoid paying people, or are they too poor to pay. (I doubt it.) It doesn't make sense and it's an act of spite at the very worst. God bless and thanks for reading you lovely people. P.S If anyone has any ideas to help me please get in touch.