Autoplay banned at casinorewards?

[GrandMaster]

Is there something about Thunderstruck slots MG know that we don't, such as behaviour differering during fast Autoplay where player gets near consecutive RNG outputs.

According to the ecogra requirements, the time between slot spins has to be at least 3 seconds, but even at a much faster rate you would not get near consecutive RNG outputs. The RNG produces numbers at a rate of millions per second.

 

[vinylweatherman]

According to the ecogra requirements, the time between slot spins has to be at least 3 seconds, but even at a much faster rate you would not get near consecutive RNG outputs. The RNG produces numbers at a rate of millions per second.

It's more like one second every three spins at MG, RTG and Crypto are slower. Perhaps eCogra turn a blind eye to this, given all those MG casinos that have the seal.

 

[Tagdog]

I had a large withdrawl from pheonician held up by their risk management department for 2 weeks before getting paid recently. Below was the excuse they gave me. Interestingly they had disabled the autoplay feature so I couldnt autoplay even if I wanted too. Also the term in bold was definately not on their website at the time. It sounds like its definately a we dont like bonus players so we're going to muck you about issue.

Hello xxxx



The reason your payment has been delayed is due to a breach of one of the terms and conditions.



"If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Casino Rewards reserves the right to void winnings."



In this instance we will allow your cashin to go through.



However, please be aware that should you use the autoplay feature specifically meet wagering requirements on future accounts, winnings will be void. The autoplay feature is not intended to be used by players who are manipulating a positive expected outcome.



Kind Regards

Jon

 

[vinylweatherman]

I had a large withdrawl from pheonician held up by their risk management department for 2 weeks before getting paid recently. Below was the excuse they gave me. Interestingly they had disabled the autoplay feature so I couldnt autoplay even if I wanted too. Also the term in bold was definately not on their website at the time. It sounds like its definately a we dont like bonus players so we're going to muck you about issue.

Well, what if you are "manipulating a -ve expected outcome", surely there are NO +ve expected outcomes.
Perhaps they should go back to Thumper, no autoplay, and a hell of a lot easier on the hard drive

They have left an easy defence open though, players just have to show the game is -EV with respect to the rate of bonus earned, and their case collapses. OR, players could play at all the other MG casinos, who don't worry about Autoplay one bit (except in the POKER room).

 

[silkprint]

Jeez ..I never would have known some casinos don't allow auto . I use it all the time if I am making dinnner or cleaning the house or something .

 

[SlotsWizard]

Jeez ..I never would have known some casinos don't allow auto . I use it all the time if I am making dinnner or cleaning the house or something .

And that's exactly the kind of abuse (not using AutoPlay in the spirit which it was given) that will get you banned. How dare you do housework?!

lmao

 

[vinylweatherman]

If they don't want their players using it, they should remove it from the casino, not rely on some obscure term to void winnings after the fact. Fact is, they CAN remove the autoplay from, say, Blackjack if they have problems with players using it. Leaving it there to be used is entrapment, given that it is part of the casino lobby itself, not some "cheating" utility players have dug up on the net.

I would suggest any players affected take this up with eCogra, and get their view on this. Point out that the operator CAN choose to provide a Viper lobby without this feature, but choose rather to have a term enabling them to void winnings (and keep player losses when they fail).

 

[SlotsWizard]

Leaving it there to be used is entrapment

I agree. We all know they can disable it, because it's disabled for All Aces at every MG (that could be slightly different because they might not have built the strategy into the software, but that's irrelevant). The way CR is going about the whole thing is rather rogue-ish.

 

[blaqpoet]

And that's exactly the kind of abuse (not using AutoPlay in the spirit which it was given) that will get you banned. How dare you do housework?!

lmao

This really made me laugh

Has anyone heard why these fools banned AP? I guess people doing housework and making dinner while using AP pissed off the casino manager

 

[lojo]

This really made me laugh

Has anyone heard why these fools banned AP? I guess people doing housework and making dinner while using AP pissed off the casino manager

Silly barstards that they are, they don't participate here, so we may never know.

I was amazed that this thing occured, and no one, not even an affiliate, spoke up to explain.

If you know my posting history, you know where I stand on bonus use. And if you see my response to VWM's 'let the games begin', "Amen", you'll see that, as much as CR casinos (before or after takeovers) have given me, I'll punk them if they want to punk legitimate players.

We don't know if OP was legit, seems to not be found as a fraudster, but we just don't know.

When I play at a MG casino, I expect clarity. It isn ot incumbant upon me to ask them if they have added some wierd term. Vigilence should be reserved for the 'darkside' softwares and casinos.

I have had MG issues with Accredited here; special terms (clearpay-not), but to insert strange, CHICKENSH*T, lame terms is not okay by me unless they are explained and/or arbitrated.

Cap'n Cook or CR really should explain this.

 

[cyprean]

I think Casino Rewards should be boycotted for this and their weak bonuses. And locking players accounts for stupid reasons. They are real cry babies over there.

 

[Tagdog]

Just to add to this casion rewards definately do disable autoplay at both pheonician and aztec riches casino. So if the want to prevent players using it for bonuses they definately can, instead of hiding a sneaky terms somewhere in the messy t&c links they have.

 

[YodaJedi]

I just had a cashout voided by casino rewards. I filed an ecogra complaint and they replied to me today.

You violated the clause of the Terms and Conditions which states, "If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Casino Rewards reserves the right to void winnings."

Is there anything else I can do? This does not seem fair to me. I skimmed the terms but they looked like any other microgaming. I had never heard of something like this before and it seems blatantly unfair. From reading here it seems the casinomeister won't get involved since casino rewards doesnt participate here? Can I go to microgaming or will they side with ecogra?

 

[lojo]

Not likely to be rogued over it as it is in the terms. But I won't play int CR group any more because of it. When I join a new casino I do read the t&c, but you expect something better from a MG casino than to have to go over the things with a fine toothed comb. Chickensh*t, that's what it is.

 

[silkprint]

And that's exactly the kind of abuse (not using AutoPlay in the spirit which it was given) that will get you banned. How dare you do housework?!

lmao

ROTFLMAO!

I bet they would have really flipped if I had the nerve to go to the bathroom ! ​

 

[happygobrokey]

you wouldn't leave your machine logged in and spinning in a real casino while you got a bite or had a pee break, would you? that's what i thought, abuse i say!

 

[YodaJedi]

I'm still mad about this. I can even see them confiscating winnings made while autoplaying, I wouldn't agree with it but I could see their reasoning. But how is it fair to take everything I won because I utilized the autoplay function?

 

[lojo]

I'm still mad about this. I can even see them confiscating winnings made while autoplaying, I wouldn't agree with it but I could see their reasoning. But how is it fair to take everything I won because I utilized the autoplay function?

Was it an outright kick in the nards, or did you possibly do max betting on a table game w a bonus and then grind out small 'even money' bets w/auto play to finish the wagering requirements?

 

[blaqpoet]

Was it an outright kick in the nards, or did you possibly do max betting on a table game w a bonus and then grind out small 'even money' bets w/auto play to finish the wagering requirements?

It shouldn't matter unless they have a rule against "Turtle Betting" in their T&C's. Sometimes I take a shower while I autoplay; nothing wrong with that

 

[YodaJedi]

Was it an outright kick in the nards, or did you possibly do max betting on a table game w a bonus and then grind out small 'even money' bets w/auto play to finish the wagering requirements?

No I actually got a decent sized win playing video poker and wanted to cashout and realized that it's next to impossible to cashout playing videopoker if they gave you the signup bonus. But as the next poster said, does it really matter? Should every player be forced to justify their use of autoplay? Disable the feature if it's a problem then.

 

[thelawnet]

you wouldn't leave your machine logged in and spinning in a real casino while you got a bite or had a pee break, would you? that's what i thought, abuse i say!

They added in the autoplay so that people would do just that (nobody will steal your machine at home).

There's only one reason they added it - autoplay = faster play = more profit for the casino.

In this case though because of the bonus it means the player can 'beat' the bonus that much quicker. It's sharp practice to ban it though, without a BIG warning to the player, because it's an essential feature of the casino software.

This is not the act of a casino concerned about treating its fair play.

See for instance Captain Cooks Casino.

Visit the site,

You do not have permission to view link Log in or register now.

"We will give you 1 hour and $500 to make as much money as you can".


Hmm, ok, click on the link.

Then "Want to know more, click here"

Cool, that goes here:

You do not have permission to view link Log in or register now.

No mention of anything about autoplay at all....

So you play, and win, and then after playing for a while you're bored and use the autoplay feature.

Cash out.

"Sorry sir, we are going to steal your winnings."

Why?
It's not mentioned on that page, nor linked from there at all, but if you go back to

You do not have permission to view link Log in or register now.

then click on

"Terms and Conditions"

Then read "Bonus Account Terms and Conditions" (there are a total of EIGHT pages linked from there to read), it's hidden away there...

This just isn't a fair way to run a casino.

 

[lojo]

Then read "Bonus Account Terms and Conditions" (there are a total of EIGHT pages linked from there to read), it's hidden away there...

This just isn't a fair way to run a casino.

It's out right scum methodology.

 

[vinylweatherman]

I just had a cashout voided by casino rewards. I filed an ecogra complaint and they replied to me today.



Is there anything else I can do? This does not seem fair to me. I skimmed the terms but they looked like any other microgaming. I had never heard of something like this before and it seems blatantly unfair. From reading here it seems the casinomeister won't get involved since casino rewards doesnt participate here? Can I go to microgaming or will they side with ecogra?

Yet ANOTHER demerit for eCogra. They will ALWAYS side with the casino if the casino have covered their a$$ with the terms & conditions. Since this term is an INTERPRETATION by the casino, and not based on absolute fact, this shows that eCogra support so called discretionary "F U Clauses" for their members. Clearly, they are siding with casinos, rather than ensuring players are not hit by underhand dealings. CR could have removed the Autoplay, thus enforcing the rule by the software, but chose to update the T & C, and then NOT TELL PLAYERS ABOUT IT - I received a bonus offer, AND the newsletters, but ABSOLUTELY NO ATTEMPT has EVER been made to advise me of this new clause.
I have never seen this term at any other MG. Casino Splendido once disabled the autoplay, thus using software enforcement, and Aztec and Phoenician have modified the software too.

How does one complain about eCogra? (UK Gambling Commission next month?)