1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Aus Vegas - generally incompetent

Discussion in 'Online Casino and Poker Complaints - old section' started by Bet it Up, Jan 17, 2005.

    Jan 17, 2005
  1. Bet it Up

    Bet it Up Dormant account

    Location:
    LA
    Do others have these types of problems. Aus Vegas offers a rebate on your losses. This week they found some of my losses but not others. Of course it was the biggest loss they missed. Whenever I deal with them I just feel like the place is run by stoned teenagers or government bureaucrats.

    Here is a perfect example of their poor planning and execution. They are having a promo for Australia Day. If you make a deposit every day for the next 10 days they send you a letter. When you get all the letters you unscramble them to make a word, and win a bonus. I like anagrams, but guess what. I live in America. I got the email today, Monday, but it is already Tuesday in Australia so I can't get Monday's letter. And if you don't get all 10 letters you can't play. What marketing genius came up with this idea? If you are creating a promotion don't you want to let people get involved all along the way?

    OK, I'm through venting.
     
  2. Jan 18, 2005
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well, hopefully not. It's a pretty tightly run organization and I'm surprised that there was a screw-up. I'll check into this to see what's up.
     
  4. Jan 19, 2005
  5. Ausvegas

    Ausvegas Dormant account

    Occupation:
    Player Development Coordinator
    Location:
    Australia
    Hi Bet it Up,

    As the Player Development Coordinator at Ausvegas, I can assure you that our staff are very professional and dedicated to ensuring that your gaming experience is favourable.

    Unfortunately, mistakes can happen and in such instances, we endeavour to rectify the situation as quickly and efficiently as possible. I am confident that whatever problem you experienced with your Cash Back bonus has been resolved and your correct bonus awarded in a timely fashion.

    In regards to the Australia Day promotion, we understand that confusion can occur with the difference in timezones. To minimise this confusion, we attempt to advise our players of promotions well in advance, wherever possible. The details of the Australia Day promotion have been published on the Promotions page of our site since the 1st of January and a friendly reminder was sent on the first day of the promotion, in case it had slipped our players' minds.

    If you wish to participate in the Australia Day promotion, I am more than happy to exercise my discretionary powers and assist you in this regard. Please contact our Customer Support team and advise them of your situation. I'm sure you will find them to be very helpful.

    Kind Regards,

    Andrew Housego
    Player Development Coordinator
    You must register/login in order to see the link.
     
  6. Jan 19, 2005
  7. sirius

    sirius Senior Member

    Location:
    UK
    I haven't played here yet but the customer support seem a bit confused about promotions. I read about someone having problems after losing all his money in the sign up and later being denied a cashin after a subsequent deposit and withdrawel. The casino firstly said he still had to finish wagering the amount for the lost sign up deposit and bonus. The player had to quote the following clause before they paid: 'Players participating in this offer will be unable to withdraw funds from their player account until such time as the total of the player's deposit and the bonus funds have been bet/wagered at least ten (10) times or played to extinction' . Is this a common 'problem' and why didn't the customer support know about their casino's own terms and conditions?
     
    Last edited: Jan 19, 2005

Share This Page