Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hi gang
I've been waiting for a while now to see if something concrete would be done regarding the issue of declined withdrawals at Club World Casinos. Since nothing has really happened, I've decided to give it a shot myself.
In case you haven't been following the CWC threads recently, the central issue is the communication between cashiers and players when a withdrawal is declined.
On the one hand, Tom from CWC states that a reason for declining a withdrawal is ALWAYS provided to the player via email by the cashier at the time. On the other hand, players are stating that they NEVER receive a reason nor an explanation nor further instructions UNLESS they contact the cashiers themselves.
So, what is REALLY going on?
IMO, the best way to settle this is for members who have had a withdrawal declined (EXCEPT for bonus removal) within the last SIX MONTHS to provide the following information:
1. Was a reason provided to you via email at the time your withdrawal/s were declined?
2. If YES, please post the exact email you received (minus personal information)
3. If NO, what did you have to do to obtain the reason and a resolution? E.g one email to cashier, contact live chat, PM rep etc
4. If you have had more than one withdrawal declined, did the same thing happen every time?
5. If you had to email the cashiers directly, did they reply and how long did it take?
I would like to remind participants that this is NOT the place for a casino bashfest and derogatory comments about CWC in general. If you do, your post will be reported and you will be left to the mods' tender mercies.
The thread is an INFORMATION GATHERING exercise. Please be genuine and honest, so that, when a clear picture is formed, it can be presented to both CWC and Bryan in the hope of resolving the issue once and for all.
On a personal note, I have every faith in the integrity of Tom and CWC and don't think for a moment anything deliberate is going on. IMO it is a case of Tom possibly being given a false impression by his cashiers......but whether I'm right or not remains to be seen.
I've been waiting for a while now to see if something concrete would be done regarding the issue of declined withdrawals at Club World Casinos. Since nothing has really happened, I've decided to give it a shot myself.
In case you haven't been following the CWC threads recently, the central issue is the communication between cashiers and players when a withdrawal is declined.
On the one hand, Tom from CWC states that a reason for declining a withdrawal is ALWAYS provided to the player via email by the cashier at the time. On the other hand, players are stating that they NEVER receive a reason nor an explanation nor further instructions UNLESS they contact the cashiers themselves.
So, what is REALLY going on?
IMO, the best way to settle this is for members who have had a withdrawal declined (EXCEPT for bonus removal) within the last SIX MONTHS to provide the following information:
1. Was a reason provided to you via email at the time your withdrawal/s were declined?
2. If YES, please post the exact email you received (minus personal information)
3. If NO, what did you have to do to obtain the reason and a resolution? E.g one email to cashier, contact live chat, PM rep etc
4. If you have had more than one withdrawal declined, did the same thing happen every time?
5. If you had to email the cashiers directly, did they reply and how long did it take?
I would like to remind participants that this is NOT the place for a casino bashfest and derogatory comments about CWC in general. If you do, your post will be reported and you will be left to the mods' tender mercies.
The thread is an INFORMATION GATHERING exercise. Please be genuine and honest, so that, when a clear picture is formed, it can be presented to both CWC and Bryan in the hope of resolving the issue once and for all.
On a personal note, I have every faith in the integrity of Tom and CWC and don't think for a moment anything deliberate is going on. IMO it is a case of Tom possibly being given a false impression by his cashiers......but whether I'm right or not remains to be seen.