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Bonus Complaint ATR Casino No Bouns

Discussion in 'Casino Complaints - Bonus Issues' started by twotone, Mar 16, 2012.

    Mar 16, 2012
  1. twotone

    twotone Dormant account

    Occupation:
    carer
    Location:
    ireland
    Hi all this is my first post so please be gentle.
    Opened a new acc with ATR CASINO wens,everthing fine then logded 100 eorus in casino.Money loged ok but no 100% bouns.Contacted live chat and asked why I did not get bouns and live chat said I am ineligible for the 100% sign on bouns.I asked why and was told the casino management reserve the right to give the bouns bla,bla,bla and woulkd not talk about it .Never had an acc with ATR CASINO before,never seen this casino till last week.Lost the 100 and asked for 5 year self exclude.This is the first time a casino has refused to give me a bouns for no reason ,even the rouge ones will rope you in with a bouns.Any thoughts on this casino,never thought to check them out because there horseracing tv site is big in the uk.
     
  2. Mar 16, 2012
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Never heard of them, but if they advertise on TV or other Irish media, do you have an advertising regulation authority similar to the one in England, where you could complain that the advertising of the bonus was misleading, and lured you to spend 100 Euros under false pretences?
     
    1 person likes this.
  4. Mar 16, 2012
  5. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Even if there is similar rules and regs to England regarding unethical advertising practices, it appears by the OP`s statements that the bonus T&C`s counter-balance this by the good old tried and trusted -`Our final decision stands` :rolleyes:.
     
  6. Mar 16, 2012
  7. Surasanji

    Surasanji Experienced Member

    Occupation:
    Call-center customer support
    Location:
    Israel
    Some info on ATR:

    ATR is a Genting casino licensed with Alderney ( You must register/login in order to see the link. )

    The Genting group is an accredited group here although /this/ casino specifically is not on that list. I have absolutely no clue as to why- but I'd assume its an oversight.

    It might have been worth a try to PM the rep for the group: ( http://www.casinomeister.com/forums/members/gentingal.html ) but since you've asked for an exclusion from the casino already, I imagine you've already made your decision on them!

    Hopefully, that helps! :D
     
  8. Mar 16, 2012
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    At The Races Casino - powered by Genting.

    This could be a white label issue.

    You may already have claimed this bonus, or similar, at another of their "powered by Genting" white labels. They don't list them, so it is hard, if not impossible, for a player to determine whether this is the case, other than finding "powered by Genting" on the website.

    The bonus is advertised as being for "all new players", so to claim it is by invite only, and doesn't have to be granted to a new player, is misleading advertising.

    Ireland is not in the list of countries prohibited from claiming the bonus.

    The software is Playtech, and such problems are common because they have a central database. You could have been "blacklisted" by ANY Playtech casino, whether or not connected to Genting, and this would cause your account to be flagged as "bonus abuser" by Playtech almost the second it was registered. Since this database does not exist officially, but the Grand Duke let the cat out of the bag by explaining why they took a similar course of action with a new player, the casino would rather burn in bad PR than admit there IS a central Playtech database of "bonus abusers" that can be tied into any casino's registration procedures.

    Many Playtech casinos automatically assume ALL British players are only there to abuse the bonus, and thus may have confused Ireland with the UK and classed you as "British", and thus only out to abuse the bonus. This is a particular problem with Playtech white label casinos, which are often run using well known brands by license, rather than actually being run by the branded company, in this case Genting. Many of these white labels seem to be run from a call centre in the Phillipines, and data about players is shared between them all, and easily, since all are run from the same offices.

    You would get better service from one of the Playtech casinos listed here in the accredited section. They are run by experienced operators, and are not white labels run from some call centre on behalf of some company that has bought the rights to use a brand, and farmed the running out to a call centre in the Phillipines, Israel, etc.
    Incidentally, William Hill casinos has little to do with the William Hill bookies you might see on the high street. It is another of these branded white label casinos, and is run from call centres in Israel and the Philipines. The company behind it is called William Hill online, but William Hill only have a part share in it, the other partner being Playtech itself. Even this arrangement has not kept it clear of controversy, as it seems William Hill themselves have only limited say in what happens, even when the actions of it's branded online offering damages the main brand of high street betting shops.

    You could even find the nearest Genting land casino, and give it's manager a piece of your mind.

    This is not the first time a complaint has been aired here about one of the Genting online casinos, and it seemed quite a surprise given the esteem in which this brand is held when it comes to land casinos.
     
  10. Mar 16, 2012
  11. twotone

    twotone Dormant account

    Occupation:
    carer
    Location:
    ireland
    There could be alot of reasons but the issue is none was given (Our decision is final) AND THAT WAS IT.IF I had another genting ACC (I DONT) WHY NOT JUST TELL ME.I live in Ireland so it cant be a country issue and if I had another 400 ATR CASINO accs (I DONT) JUST TELL ME.The no reason and dont ask about it anymore was complet Ignorance by the casino and if they treat a new player like this god help the rest.
     
  12. Mar 16, 2012
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    What's a "bouns" and a "eoru" ?
     
  14. Mar 17, 2012
  15. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Typos?
     
  16. Mar 17, 2012
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You get this bullshit quite a bit with Playtech, and because they are white labels, they don't really call the shots, this is down to that company in the Phillipines that runs most of them, and has that certain big database of "negative value players".

    In all likelihood, your details are on this negative database, so as soon as you registered at ATR Casino, your account was flagged as "serial bonus abuser", hence no bonuses are credited, and all CS can see is "this account not eligible".

    It could have been ANY Playtech casino, not only a Genting one, that put your name on this database.

    To narrow it down, think of any Playtech casinos that bonus banned your account, accused you of something, or where you simply had an argument about some issue.

    Whatever they say, they MUST have found your name on a blacklist, otherwise they are trying to have us believe they have "super powers" and can foretell the future that if given this bonus, you will abuse it.

    Have you ever played at William Hill casino, or any of it's associated sister casinos that were originally bought from a now defunct rogue operator?


    Consider yourself lucky, they could have asked you to post copies of your documents to the Phillipines had you won from this bonus:(
     
  18. Mar 17, 2012
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Aint that obvious? Bonus and Euro.

    He/she asked us to be gentle.
     
  20. Mar 18, 2012
  21. twotone

    twotone Dormant account

    Occupation:
    carer
    Location:
    ireland
    Yep have played William Hill casino and self excluded after a few months and also played an other few and self excluded if i lost two much money too quickly.I think I see a trend here if you sign up too a casino deposit money get your bouns and lose that then self exclude BEFORE YOU SPEND A FEW GRAND I think the casinos dont like that do they.?God there must be a LOT of work in closing a players ACC for those overworked and underpaid casino employees.!
     
  22. Mar 19, 2012
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If you have regularly self excluded, they shouldn't even have let you open an account, let alone deposit and lose €100 in the hope of getting a bonus.

    You should NOT self exclude just because you want to move on, as this can get you flagged as a "problem gambler", and you may find ALL casinos blocking you from playing. If you HAVE to take such steps on a regular basis in order to stop yourself from overspending in every new casino you join, you may well have the beginnings of a problem.

    The uninstall usually prevents the "immediate gratification" of an urge to spend too much, as first you have to reinstall the casino. For most, this is enough to exercise restraint, as well as keep the hard drive uncluttered.

    Closing an account isn't really hard work, it is just that casinos like to make out that it is because where a player closes an account without there being any indication that it is down to a gambling problem, the casino does their best to stall the process in the hope of persuading the player to change their mind.
     

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