After using Harrods for about a year they asked for picture I.D. and then on my next cashout they asked for scans of my debit card and a signed form so I asked what I ask all casinos
WHY NOW WHY NOT BEFORE THE FIRST DEPOSIT IF IT IS FRAUD PREVENTION
And the answer was
Thank you for your email.
Sorry for the delay in replying to your query.
We request documents because our auditors require it. We also request some documents for security and fraud prevention, but only to a few new players. According to my personal experience this is what most casino do. So if you are not flagged for a slight thing when you enter, you won't be asked for anything until you become a regular player. I guess it is a weird way to treat patrons, but it is just the one the industry uses and it makes sense.
We won't need any more documents from you if you keep on using the same card and your NETeller account. We would only request copies of a new card if you start purchasing with it and reach a certain amount of purchases with it.
Should you have any further queries, please do not hesitate to contact us again.
Regards,
Jorge Penalver
Harrods Casino Customer Services
Where he says regular player he means regular winner(just bad spelling)
This is not a complaint against Harrods
Full marks for honesty
But I still say if casinos want to prevent fraud request I.D. at the outset otherwise it is a feeble atempt to avoid paying
PS
In Harrods favour in this they give you 15 for the inconvenience which I dont think needs to be played through
WHY NOW WHY NOT BEFORE THE FIRST DEPOSIT IF IT IS FRAUD PREVENTION
And the answer was
Thank you for your email.
Sorry for the delay in replying to your query.
We request documents because our auditors require it. We also request some documents for security and fraud prevention, but only to a few new players. According to my personal experience this is what most casino do. So if you are not flagged for a slight thing when you enter, you won't be asked for anything until you become a regular player. I guess it is a weird way to treat patrons, but it is just the one the industry uses and it makes sense.
We won't need any more documents from you if you keep on using the same card and your NETeller account. We would only request copies of a new card if you start purchasing with it and reach a certain amount of purchases with it.
Should you have any further queries, please do not hesitate to contact us again.
Regards,
Jorge Penalver
Harrods Casino Customer Services
Where he says regular player he means regular winner(just bad spelling)
This is not a complaint against Harrods
Full marks for honesty
But I still say if casinos want to prevent fraud request I.D. at the outset otherwise it is a feeble atempt to avoid paying
PS
In Harrods favour in this they give you 15 for the inconvenience which I dont think needs to be played through