Aspers Casino - Stratford

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
Hi all

Need your advice here please.

I won £1k last night in Aspers Stratford, i had about 10 £100 chips which i went to cash in after a fairly successful night.

During each game play i kept being asked if i was a member, to which i said no, and i dont want to be! (i go about once every 6 months)

So i go to cash out, and i am FORCED to sign up, i give my ID (my provisional) and am told it doesnt match my sign up sheet as the address is old. I ask why this matters and ask to speak to the casino duty manager. He explains i need to return with my passport (to which i ask why on earth this matters as that doesnt have my address on it) and they refuse to

A. give me my chips back
B. sign anything that when i come back there is proof i have my money

I rang them this morning about the situation and was advised "we cant speak about this over the phone"

I am really worried i've lost my money, but for such a sum, i really feel i need to take them to court over it.

Any advice greatly appreciated.
 

The Blue Anchor

Non-Gambler
Joined
Jan 11, 2015
Location
UK
Aspers won't let you cash out £1k + without being a member. I'm not sure why you would be reluctant to join - you can get free food and drink and I've just been given a free cruise by them (well free excluding taxes and tips but still saving about £2k).

They have strict AML regulations they have to abide by - if your address doesn't match, then they need further proof of identity - same as online casinos. They are not going to steak your winnings. Take them the documents they need and you will get paid.
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
Aspers won't let you cash out £1k + without being a member. I'm not sure why you would be reluctant to join - you can get free food and drink and I've just been given a free cruise by them (well free excluding taxes and tips but still saving about £2k).

They have strict AML regulations they have to abide by - if your address doesn't match, then they need further proof of identity - same as online casinos. They are not going to steak your winnings. Take them the documents they need and you will get paid.

Thanks buddy. Maybe its the hangover anxiety!
 
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