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Aspers Casino - Stratford

Discussion in 'Other Complaints' started by lewisnadasurf, Mar 18, 2017.

    Mar 18, 2017
  1. lewisnadasurf

    lewisnadasurf Experienced Member

    Occupation:
    nada
    Location:
    London
    Hi all

    Need your advice here please.

    I won £1k last night in Aspers Stratford, i had about 10 £100 chips which i went to cash in after a fairly successful night.

    During each game play i kept being asked if i was a member, to which i said no, and i dont want to be! (i go about once every 6 months)

    So i go to cash out, and i am FORCED to sign up, i give my ID (my provisional) and am told it doesnt match my sign up sheet as the address is old. I ask why this matters and ask to speak to the casino duty manager. He explains i need to return with my passport (to which i ask why on earth this matters as that doesnt have my address on it) and they refuse to

    A. give me my chips back
    B. sign anything that when i come back there is proof i have my money

    I rang them this morning about the situation and was advised "we cant speak about this over the phone"

    I am really worried i've lost my money, but for such a sum, i really feel i need to take them to court over it.

    Any advice greatly appreciated.
     
  2. Mar 18, 2017
  3. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    Aspers won't let you cash out £1k + without being a member. I'm not sure why you would be reluctant to join - you can get free food and drink and I've just been given a free cruise by them (well free excluding taxes and tips but still saving about £2k).

    They have strict AML regulations they have to abide by - if your address doesn't match, then they need further proof of identity - same as online casinos. They are not going to steak your winnings. Take them the documents they need and you will get paid.
     
    1 person likes this.
  4. Mar 18, 2017
  5. lewisnadasurf

    lewisnadasurf Experienced Member

    Occupation:
    nada
    Location:
    London
    Thanks buddy. Maybe its the hangover anxiety!
     
    1 person likes this.
  6. Mar 18, 2017
  7. lewisnadasurf

    lewisnadasurf Experienced Member

    Occupation:
    nada
    Location:
    London
    No dramas money all got
     

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