Question Asking for my overall RTP

6HellsBells6

Newbie member
Joined
Oct 24, 2020
Location
Ireland
Hello there,

Just wondered, If I have asked my current go to casino for my overall RTP since joining. Should they provide it? Or is it asking too much from them?

I asked them twice now over the course of this year, First time they told me I would receive an email with it, but never heard anything back.

Then last week, I asked again and was told the same thing but still never got it. So, I ask livechat and they told I could look through my history myself and figure it out.

But, on this site, the history is stats of Total spins on each game from every load up and just amount wagered and returned. Which would leave me with the head wrecking task off figuring out the difference from every time I loaded a game session.

Its doable but Fook that.
 

Slottery

Senior Member
PABnoaccred
MM
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Aug 21, 2017
Location
Malta
Most of casinos do provide you all your gamehistory as CSV or other easy to crunch format, shouldn't be too much work for them. Just say that you want it and they should compile it for you, otherwise they might force you to ask all information they are holding from you, which includes all game history when you specify it, so easier for them just to provide all game history.

When you have that as CSV or other such format, you can easily calculate RTP:s for everything you want, all together, per game, per certain period etc..
 

6HellsBells6

Newbie member
Joined
Oct 24, 2020
Location
Ireland
Right, Well I will try again with them but the furthest i got with them is this Screenshot 2020-12-15 174628.jpg

Then I asked, If they could provide further details as in the returns and they said that this was as much as they are able to do.

Even this screenshot doesn't come close to what I've played on the site. This next one is there recent response.

rtp.jpg

So, I don't know they do not seem to be very willing or helpful in providing me what I am asking for and the history page like I said i would have to manually calculate each and every single game session.
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
I once asked Casumo for my in/out/rtp on one game I dont think the CS even understood what I meant, after a few back and forth chats they eventually sent me a load of graphs with no data attached so i had a load of orange graphs and no way to make any sense of it, gave up in the end.

The best rtp/stats setup I have ever seen in any casino is videoslots 'my RTP' page, which shows your lifetime overall RTP with detailed information and graphs on individual slots play over the last 6 months.

rtppahe.jpg
 

Slottery

Senior Member
PABnoaccred
MM
Joined
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Location
Malta
Right, Well I will try again with them but the furthest i got with them is this View attachment 147085

Then I asked, If they could provide further details as in the returns and they said that this was as much as they are able to do.

Even this screenshot doesn't come close to what I've played on the site. This next one is there recent response.

View attachment 147087

So, I don't know they do not seem to be very willing or helpful in providing me what I am asking for and the history page like I said i would have to manually calculate each and every single game session.

Try to ask them to provide you spreadsheet with all your gaming transactions, depending what platform they are using, that's something they should for sure be able to get out from there, from some bit older ones it might be bit work for them but nothing they couldn't quite easily do.

If you get all your gamerounds in some semi decent format, calculating RTP is easy.
 

6HellsBells6

Newbie member
Joined
Oct 24, 2020
Location
Ireland
I once asked Casumo for my in/out/rtp on one game I dont think the CS even understood what I meant, after a few back and forth chats they eventually sent me a load of graphs with no data attached so i had a load of orange graphs and no way to make any sense of it, gave up in the end.

The best rtp/stats setup I have ever seen in any casino is videoslots 'my RTP' page, which shows your lifetime overall RTP with detailed information and graphs on individual slots play over the last 6 months.

View attachment 147088
Yeah nice , I like that about Videoslots. Haha yeah, I get you on some of the back and forths with Cs. But this site knows what I am asking for.
 

6HellsBells6

Newbie member
Joined
Oct 24, 2020
Location
Ireland
Try to ask them to provide you spreadsheet with all your gaming transactions, depending what platform they are using, that's something they should for sure be able to get out from there, from some bit older ones it might be bit work for them but nothing they couldn't quite easily do.

Ok, Thanks Slottery. I will try to be more specific with them and ask for a spreadsheet. And see what they say.


If you get all your gamerounds in some semi decent format, calculating RTP is easy.
Yeah, I understand that and was hoping with what they sent me with bets and spins pdf, If they had of included the returns then problem solved. But yeah when I pressed further for that, They were like no sorry that is all that i can provide you with.

So, Yeah again, I will ask for what you said and see how it goes.

Thanks for your help :cheers:
 

6HellsBells6

Newbie member
Joined
Oct 24, 2020
Location
Ireland
So, I asked and got told by the Live Cs that he would have to forward my query to the financial department. Today I got the reply:


Sadly, every RTP rate is specific for each game and we do not have the tools to analyse them.

Therefore, we kindly ask you to check yourself with the help of the game description from the homepage of the game provider.

Seems to me it is too difficult for them to provide it.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
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Location
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Seems mission impossible for them to understand that you only would need your all game transactions in CSV or another easily editable format, instead of that you have to make that sheet by adding your millions of game rounds one by one from your game history.....

Tools to analyze RTP is quite complicated but most learn it latest in secondary school, if you know amount of you have bet and amount these bets have returned, then that analyse is qutie simple math done in second with calculator :)

Sometimes it feels challenging to communicate with supports and trying to make them understand what you exactly want, think we have good example here :)
 

6HellsBells6

Newbie member
Joined
Oct 24, 2020
Location
Ireland
Seems mission impossible for them to understand that you only would need your all game transactions in CSV or another easily editable format, instead of that you have to make that sheet by adding your millions of game rounds one by one from your game history.....

Tools to analyze RTP is quite complicated but most learn it latest in secondary school, if you know amount of you have bet and amount these bets have returned, then that analyse is qutie simple math done in second with calculator :)

Sometimes it feels challenging to communicate with supports and trying to make them understand what you exactly want, think we have good example here :)
Haha yeah looks like I'm gonna have to do it the hard way.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
I once asked Casumo for my in/out/rtp on one game I dont think the CS even understood what I meant, after a few back and forth chats they eventually sent me a load of graphs with no data attached so i had a load of orange graphs and no way to make any sense of it, gave up in the end.

The best rtp/stats setup I have ever seen in any casino is videoslots 'my RTP' page, which shows your lifetime overall RTP with detailed information and graphs on individual slots play over the last 6 months.

View attachment 147088
Yeah, the videoslots rtp&just overall stats available are miles ahead of any other site ive seen.
Sidenote: What the hell did you hit on the rift to get that kind of rtp haha
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
As a whole though. I like their slots for low rolling on at times. They can keep you playing mostly when they are in a good mood. You can not win that much on them though. Max win on average on most of their slots is around 500X

But they do have a few that you can win about 1000X on I think too.

I have had some decent wins on them over the years too. Had 500X multiple times on a few of their slots.

I know the visuals are out dated, but I like the old school style of them.
aaa.gif
 

KasinoKing

WebMeister & Slotaholic..
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PABnonaccred
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Right, Well I will try again with them but the furthest i got with them is this View attachment 147085

Then I asked, If they could provide further details as in the returns and they said that this was as much as they are able to do.

Even this screenshot doesn't come close to what I've played on the site. This next one is there recent response.

View attachment 147087

So, I don't know they do not seem to be very willing or helpful in providing me what I am asking for and the history page like I said i would have to manually calculate each and every single game session.
Well obviously you can find the THEORETICAL RTP of all those games, but why exactly do you want to find your actual personal RTP?
You could work it out if you knew exactly how much you won or lost on each game.

But to be honest, with those relatively low number of spins played, your RTP's could be anything from 20% to 2,000% = pretty meaningless.
Much like my stats at VS on games I have only played a small number of spins on...

VS_hiloRTP_Dec20.jpg

KK
 

6HellsBells6

Newbie member
Joined
Oct 24, 2020
Location
Ireland
Well obviously you can find the THEORETICAL RTP of all those games, but why exactly do you want to find your actual personal RTP?
You could work it out if you knew exactly how much you won or lost on each game.

But to be honest, with those relatively low number of spins played, your RTP's could be anything from 20% to 2,000% = pretty meaningless.
Much like my stats at VS on games I have only played a small number of spins on...

View attachment 147176

KK
Well, That was just a sample of how they provided me some stats. I have 11 months of play here every week. I could manually do it but it is about a 100 pages or more because each load up off a game is viewed as a new session.

I guess I am looking for the overall RTP because I think it's pretty bad like somewhere between 50 and 60%, not that it will make much difference on my play there but I just want too see, how bad it really is.

For me to manually to do this, It is going to take me a better part of a day and then some, if i can be bothered to constantly click and paste.

So, call it lazy or whatever but I can't believe a casino in 2020, Doesn't have the tools at their disposal too provide me with my overall stats.

And like I said it won't make much of a difference but at least it would confirm it for me.

I once asked William Hill for the same and they provided it within a day and they said my overall RTP was 70% after a year and a half of play and they added it was bad and below average, so I just closed my account there and then.

So, I asked this question because it seems strange to me , that they are not able to provide it with all the analyze tools available to them nowadays.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Providing your whole gamehistory in spreadsheet really shouldn't be mission impossible, you seem to be from Ireland so taking guess you are playing under MGA license so if they ever been audited with MGA standards (like they most probably are) they should be used to request that "Provide XYZ asap" like 30 biggest depositors with their transaction histories and all other fun stuff. Don't believe they start to copy paste them line by line but most of platforms least you can get them at least month by month which is then easy to merge together.
 

6HellsBells6

Newbie member
Joined
Oct 24, 2020
Location
Ireland
Hi Slottery,

Yeap, Irish here to be sure, to be sure :). It is also a MGA license but i think they hold duel licenses with Curacao which I am only after discovering.

Yeah, I replied too the email yesterday asking again , If they simply could provide me with a spreadsheet of all my gaming history. I haven't got a response as of yet and I don't really expect to either.

So, I give up on asking and will just have to do the mind numbing task of copying and pasting everything myself.
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
Well obviously you can find the THEORETICAL RTP of all those games, but why exactly do you want to find your actual personal RTP?
You could work it out if you knew exactly how much you won or lost on each game.

But to be honest, with those relatively low number of spins played, your RTP's could be anything from 20% to 2,000% = pretty meaningless.
Much like my stats at VS on games I have only played a small number of spins on...

View attachment 147176

KK

Yeah totally agree we all have games that we have played only a little and the variance in RTP can be huge, mine for example is currently,

1.92% to 6199.72%

RTPs.jpg
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
Hi Slottery,

Yeap, Irish here to be sure, to be sure :). It is also a MGA license but i think they hold duel licenses with Curacao which I am only after discovering.

Yeah, I replied too the email yesterday asking again , If they simply could provide me with a spreadsheet of all my gaming history. I haven't got a response as of yet and I don't really expect to either.

So, I give up on asking and will just have to do the mind numbing task of copying and pasting everything myself.


You might be better off asking for total wagers for a game and wins for same game if they can provide that you can get your RTP for each game at least by doing it yourself and same for your overall total RTP for site.

Total wins / total wager * 100 = RTP %
 
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