Question As a player, what do you want from a casino? What is important to you?

As a player, what do you want from a casino? What is important to you?

  • Easy to read no strings attached promotions

    Votes: 88 34.0%
  • Sign up bonus

    Votes: 35 13.5%
  • Loyalty program with free spins and bonuses

    Votes: 97 37.5%
  • Loyalty program with non bonus offerings (drawings for cruises, iPhones, etc.)

    Votes: 6 2.3%
  • Gamfication (player level increases with use - achieve trophies, etc.)

    Votes: 14 5.4%
  • Fast payouts - locking withdrawals

    Votes: 184 71.0%
  • Software/game choices

    Votes: 80 30.9%
  • Brand/reputation

    Votes: 58 22.4%
  • Fast, communicative, knowledgeable customer support to include hassle free KYC

    Votes: 111 42.9%

  • Total voters
    259
  • Poll closed .
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Casinomeister

Forum Cheermeister
Staff member
Things have changed in the past few years with how casinos have been approaching players - and I'd like to know what is important to you - the player.

Is it the special offers that casinos are handing out? VIP/loyalty programs? Or does it have to do with the functioning of the site i.e. fast payouts, software choices, etc.

Please choose three. :D
 

dionysus

can turn wine into water
CAG
MM
is it ok if ive other priorities?
trust
loyalty - both sides
built rapport

if you pay, if ive trust you will continue to pay, hassle free
if you reach out and treat me well
 

Casinomeister

Forum Cheermeister
Staff member
Ok - adding one: brand/reputation.
 

dionysus

can turn wine into water
CAG
MM
Ok - adding one: brand/reputation.
those are important
but the other factors seem important for new players
not long time players
and the forum is chock full - though im not by designation -of VIP
so maybe loyalty, without the add ons that seem, new player-centric? because there are other loyalty/VIP perks
 

dionysus

can turn wine into water
CAG
MM
maybe, 'casino VIP/loyalty programmes/perks?
(yes, i spell programme the old school way)

edit - i chose 3rd - i suppose its apt :)
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
what is missing in the poll is support ? #1 and 2 in my books are fast payouts and good quick support wheather talking to live chat or through mail. :)

I was just about to say that - GOOD AND QUICK customer support! Casumo for example are one of the best out there and with good CS who can actually make decisions, this can make KYC far quicker and easier too.

Another caveat here could be COMMUNICATION! Does the casino e-mail you when docs are approved, then withdrawal is processed etc?
 

ternur

A damn fine cup of coffee
webby
CAG
mm3
After nearly two decades of online gambling, I mostly look at the fairness of the operation in general. This includes clear terms free of ambiguity, overall transparency of the operator (ownership, licensing, rtps etc.) and fast payment processing.

Attractive offers are important, but mostly I want to know it's safe to play with the operator. And if you win, you are paid fast.

It's also important for the operator have a great plan for player retention. Many put all the effort in to customer acquisition and leave it there.
 

The Viking

Ueber Meister
CAG
MM
I was just about to say that - GOOD AND QUICK customer support! Casumo for example are one of the best out there and with good CS who can actually make decisions, this can make KYC far quicker and easier too.

Another caveat here could be COMMUNICATION! Does the casino e-mail you when docs are approved, then withdrawal is processed etc?
exacly there are casinos listed here on CM i stopped putting money in because of very slow support and even none what so ever
 

SpinUk

Senior Member
PABnonaccred
MM
How good are the customer services. Are there regular bonuses? Is their a game list decent? In that order.
 

Casinomeister

Forum Cheermeister
Staff member
OK - I've added "Fast, communicative, knowledgeable customer support to include hassle free KYC". And I think that just about covers everything. You can change your votes for now, but after I announce the thread, I'll probably lock those in.
 

Casinomeister

Forum Cheermeister
Staff member
Loyalty program with non bonus offerings (drawings for cruises, iPhones, etc.) - 0 votes.

Casinos take note...
I haven't announced the thread yet. It's only us happy few. :D
 

goatwack

Hold me closer tiny dancer
CAG
Loyalty I chose ahead of fast payments, it doesn't matter too greatly if I get paid in four hours or eight to be honest. Most are fairly similar in time-frames these days.

Best loyalty (though redeemed through unlocking Rewards) is VS, and worst by far is LeoVegas! In fact they need to be pulled up on that - it can state Level 46 onscreen but may as well say O T VII and give me a Scientology badge :eek2:

Fast knowledgeable CS is crucial, both 'at' the casino and having a rep here. If working well together it's formidable, and makes verification hassles a lot easier than just contacting 'standard' CS. A good Dan goes a long way!
 

homerbert

Accredited Casino Representative
Well, it's pretty much simple:

1) Reputation must be great - otherwise how can I trust my money to shady casino?

2) Withdrawals must be quick. Really quick I mean, like VS.

3) Good loyalty with regular cashback etc.

Nothing other than that, quite disagree with guys who tell that CS is so important, basically I'm a fan of scheme, where your casino must work the way, when customer simply HAVE NO QUESTIONS! I.E. terms clear, WD's fast, everything working smooth. But yeah, not easy to do it. But videoslots did somehow :D Everything except 3).

Br,

Vitali
 

Sensfan44

Newbie member
PABaccred
My #1 issue is cash outs. It's incredibly easy to deposit but it's a rigamaroll to cash out. Maybe it's more of a Canadian problem but I'm at the point of giving up this online stuff. It just stresses me out to the point of saying screw it all.
 

Keith Addy

Full Member
PABnonaccred
MM
For me its the whole kyc process is important i know casinos abuse this. If you sign up you play, you pay, you win, you get paid out no interviews ,no digging into you personal finaces ,no BS .The procedure looking casinos like Spinit seem to treat you like some sort of international money laundering thief until proven otherwise. The FSB brand Casinos have this procedure nailed everyone should follow their lead.
 

MichaelBluejay

Full Member
webmeister
My priorities aren't listed...yet.

(1) Accredited by Casinomeister
(2) Free-play games available without registration
(3) RTP (theoretical + actual) listed for each game
 
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