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Question As a player, what do you want from a casino? What is important to you?

Discussion in 'Online Casinos' started by Casinomeister, Sep 7, 2018.

?

As a player, what do you want from a casino? What is important to you?

Poll closed Wednesday at 12:29 PM.
  1. Easy to read no strings attached promotions

    88 vote(s)
    34.0%
  2. Sign up bonus

    35 vote(s)
    13.5%
  3. Loyalty program with free spins and bonuses

    97 vote(s)
    37.5%
  4. Loyalty program with non bonus offerings (drawings for cruises, iPhones, etc.)

    6 vote(s)
    2.3%
  5. Gamfication (player level increases with use - achieve trophies, etc.)

    14 vote(s)
    5.4%
  6. Fast payouts - locking withdrawals

    184 vote(s)
    71.0%
  7. Software/game choices

    80 vote(s)
    30.9%
  8. Brand/reputation

    58 vote(s)
    22.4%
  9. Fast, communicative, knowledgeable customer support to include hassle free KYC

    111 vote(s)
    42.9%
Multiple votes are allowed.
    Sep 7, 2018
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Things have changed in the past few years with how casinos have been approaching players - and I'd like to know what is important to you - the player.

    Is it the special offers that casinos are handing out? VIP/loyalty programs? Or does it have to do with the functioning of the site i.e. fast payouts, software choices, etc.

    Please choose three. :D
     
    Abbe77, zellie, Mouche12 and 4 others like this.
  2. Sep 7, 2018
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    is it ok if ive other priorities?
    trust
    loyalty - both sides
    built rapport

    if you pay, if ive trust you will continue to pay, hassle free
    if you reach out and treat me well
     
    Casinomeister likes this.
  4. Sep 7, 2018
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Ok - adding one: brand/reputation.
     
    dionysus likes this.
  6. Sep 7, 2018
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    those are important
    but the other factors seem important for new players
    not long time players
    and the forum is chock full - though im not by designation -of VIP
    so maybe loyalty, without the add ons that seem, new player-centric? because there are other loyalty/VIP perks
     
  8. Sep 7, 2018
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    maybe, 'casino VIP/loyalty programmes/perks?
    (yes, i spell programme the old school way)

    edit - i chose 3rd - i suppose its apt :)
     
  10. Sep 7, 2018
  11. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    I chose 3 and voted...but if I can add one - Hassel free verification process is important for me.
     
    dionysus likes this.
  12. Sep 7, 2018
  13. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    what is missing in the poll is support ? #1 and 2 in my books are fast payouts and good quick support wheather talking to live chat or through mail. :)
     
    Fridayhigh, dunover and dionysus like this.
  14. Sep 7, 2018
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    I was just about to say that - GOOD AND QUICK customer support! Casumo for example are one of the best out there and with good CS who can actually make decisions, this can make KYC far quicker and easier too.

    Another caveat here could be COMMUNICATION! Does the casino e-mail you when docs are approved, then withdrawal is processed etc?
     
  16. Sep 7, 2018
  17. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland
    After nearly two decades of online gambling, I mostly look at the fairness of the operation in general. This includes clear terms free of ambiguity, overall transparency of the operator (ownership, licensing, rtps etc.) and fast payment processing.

    Attractive offers are important, but mostly I want to know it's safe to play with the operator. And if you win, you are paid fast.

    It's also important for the operator have a great plan for player retention. Many put all the effort in to customer acquisition and leave it there.
     
    raws likes this.
  18. Sep 7, 2018
  19. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    exacly there are casinos listed here on CM i stopped putting money in because of very slow support and even none what so ever
     
  20. Sep 7, 2018
  21. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    How good are the customer services. Are there regular bonuses? Is their a game list decent? In that order.
     
  22. Sep 7, 2018
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    OK - I've added "Fast, communicative, knowledgeable customer support to include hassle free KYC". And I think that just about covers everything. You can change your votes for now, but after I announce the thread, I'll probably lock those in.
     
    raws, Betreels Casino and The Viking like this.
  24. Sep 7, 2018
  25. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Loyalty program with non bonus offerings (drawings for cruises, iPhones, etc.) - 0 votes.

    Casinos take note...
     
    Jasminebed, helafast and KasinoKing like this.
  26. Sep 7, 2018
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I haven't announced the thread yet. It's only us happy few. :D
     
  28. Sep 7, 2018
  29. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Loyalty I chose ahead of fast payments, it doesn't matter too greatly if I get paid in four hours or eight to be honest. Most are fairly similar in time-frames these days.

    Best loyalty (though redeemed through unlocking Rewards) is VS, and worst by far is LeoVegas! In fact they need to be pulled up on that - it can state Level 46 onscreen but may as well say O T VII and give me a Scientology badge :eek2:

    Fast knowledgeable CS is crucial, both 'at' the casino and having a rep here. If working well together it's formidable, and makes verification hassles a lot easier than just contacting 'standard' CS. A good Dan goes a long way!
     
  30. Sep 7, 2018
  31. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Well, it's pretty much simple:

    1) Reputation must be great - otherwise how can I trust my money to shady casino?

    2) Withdrawals must be quick. Really quick I mean, like VS.

    3) Good loyalty with regular cashback etc.

    Nothing other than that, quite disagree with guys who tell that CS is so important, basically I'm a fan of scheme, where your casino must work the way, when customer simply HAVE NO QUESTIONS! I.E. terms clear, WD's fast, everything working smooth. But yeah, not easy to do it. But videoslots did somehow :D Everything except 3).

    Br,

    Vitali
     
  32. Sep 7, 2018
  33. Sensfan44

    Sensfan44 New Member PABinit

    My #1 issue is cash outs. It's incredibly easy to deposit but it's a rigamaroll to cash out. Maybe it's more of a Canadian problem but I'm at the point of giving up this online stuff. It just stresses me out to the point of saying screw it all.
     
  34. Sep 7, 2018
  35. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    Could have gone for at least 4. 1 others that i think are just as important than the 3 i chose
     
  36. Sep 7, 2018
  37. Keith Addy

    Keith Addy Full Member MM PABnonaccred

    Occupation:
    it engineer
    Location:
    edinburgh
    For me its the whole kyc process is important i know casinos abuse this. If you sign up you play, you pay, you win, you get paid out no interviews ,no digging into you personal finaces ,no BS .The procedure looking casinos like Spinit seem to treat you like some sort of international money laundering thief until proven otherwise. The FSB brand Casinos have this procedure nailed everyone should follow their lead.
     
    goatwack likes this.
  38. Sep 7, 2018
  39. MichaelBluejay

    MichaelBluejay Full Member webmeister

    Occupation:
    Webmaster
    Location:
    In Austin, Texas, man
    My priorities aren't listed...yet.

    (1) Accredited by Casinomeister
    (2) Free-play games available without registration
    (3) RTP (theoretical + actual) listed for each game
     

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