Question As a player, what do you want from a casino? What is important to you?

As a player, what do you want from a casino? What is important to you?

  • Easy to read no strings attached promotions

    Votes: 88 34.0%
  • Sign up bonus

    Votes: 35 13.5%
  • Loyalty program with free spins and bonuses

    Votes: 97 37.5%
  • Loyalty program with non bonus offerings (drawings for cruises, iPhones, etc.)

    Votes: 6 2.3%
  • Gamfication (player level increases with use - achieve trophies, etc.)

    Votes: 14 5.4%
  • Fast payouts - locking withdrawals

    Votes: 184 71.0%
  • Software/game choices

    Votes: 80 30.9%
  • Brand/reputation

    Votes: 58 22.4%
  • Fast, communicative, knowledgeable customer support to include hassle free KYC

    Votes: 111 42.9%

  • Total voters
    259
  • Poll closed .
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Casinomeister

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Things have changed in the past few years with how casinos have been approaching players - and I'd like to know what is important to you - the player.

Is it the special offers that casinos are handing out? VIP/loyalty programs? Or does it have to do with the functioning of the site i.e. fast payouts, software choices, etc.

Please choose three. :D
 

Casinomeister

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Ok - adding one: brand/reputation.
 

dionysus

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Ok - adding one: brand/reputation.
those are important
but the other factors seem important for new players
not long time players
and the forum is chock full - though im not by designation -of VIP
so maybe loyalty, without the add ons that seem, new player-centric? because there are other loyalty/VIP perks
 

dunover

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what is missing in the poll is support ? #1 and 2 in my books are fast payouts and good quick support wheather talking to live chat or through mail. :)


I was just about to say that - GOOD AND QUICK customer support! Casumo for example are one of the best out there and with good CS who can actually make decisions, this can make KYC far quicker and easier too.

Another caveat here could be COMMUNICATION! Does the casino e-mail you when docs are approved, then withdrawal is processed etc?
 

ternur

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After nearly two decades of online gambling, I mostly look at the fairness of the operation in general. This includes clear terms free of ambiguity, overall transparency of the operator (ownership, licensing, rtps etc.) and fast payment processing.

Attractive offers are important, but mostly I want to know it's safe to play with the operator. And if you win, you are paid fast.

It's also important for the operator have a great plan for player retention. Many put all the effort in to customer acquisition and leave it there.
 

The Viking

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I was just about to say that - GOOD AND QUICK customer support! Casumo for example are one of the best out there and with good CS who can actually make decisions, this can make KYC far quicker and easier too.

Another caveat here could be COMMUNICATION! Does the casino e-mail you when docs are approved, then withdrawal is processed etc?
exacly there are casinos listed here on CM i stopped putting money in because of very slow support and even none what so ever
 

SpinUk

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How good are the customer services. Are there regular bonuses? Is their a game list decent? In that order.
 

Casinomeister

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OK - I've added "Fast, communicative, knowledgeable customer support to include hassle free KYC". And I think that just about covers everything. You can change your votes for now, but after I announce the thread, I'll probably lock those in.
 

Casinomeister

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Loyalty program with non bonus offerings (drawings for cruises, iPhones, etc.) - 0 votes.

Casinos take note...
I haven't announced the thread yet. It's only us happy few. :D
 

goatwack

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Londonia
Loyalty I chose ahead of fast payments, it doesn't matter too greatly if I get paid in four hours or eight to be honest. Most are fairly similar in time-frames these days.

Best loyalty (though redeemed through unlocking Rewards) is VS, and worst by far is LeoVegas! In fact they need to be pulled up on that - it can state Level 46 onscreen but may as well say O T VII and give me a Scientology badge :eek2:

Fast knowledgeable CS is crucial, both 'at' the casino and having a rep here. If working well together it's formidable, and makes verification hassles a lot easier than just contacting 'standard' CS. A good Dan goes a long way!
 

homerbert

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Well, it's pretty much simple:

1) Reputation must be great - otherwise how can I trust my money to shady casino?

2) Withdrawals must be quick. Really quick I mean, like VS.

3) Good loyalty with regular cashback etc.

Nothing other than that, quite disagree with guys who tell that CS is so important, basically I'm a fan of scheme, where your casino must work the way, when customer simply HAVE NO QUESTIONS! I.E. terms clear, WD's fast, everything working smooth. But yeah, not easy to do it. But videoslots did somehow :D Everything except 3).

Br,

Vitali
 

Sensfan44

Newbie member
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Aug 29, 2018
Location
Greely, Ontario, Canada
My #1 issue is cash outs. It's incredibly easy to deposit but it's a rigamaroll to cash out. Maybe it's more of a Canadian problem but I'm at the point of giving up this online stuff. It just stresses me out to the point of saying screw it all.
 

Keith Addy

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For me its the whole kyc process is important i know casinos abuse this. If you sign up you play, you pay, you win, you get paid out no interviews ,no digging into you personal finaces ,no BS .The procedure looking casinos like Spinit seem to treat you like some sort of international money laundering thief until proven otherwise. The FSB brand Casinos have this procedure nailed everyone should follow their lead.
 

MichaelBluejay

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In Austin, Texas, man
My priorities aren't listed...yet.

(1) Accredited by Casinomeister
(2) Free-play games available without registration
(3) RTP (theoretical + actual) listed for each game
 

KasinoKing

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It is hard to pick just 3, but I had to go for Game Choices first - I want to play games I like, not just any old garbage. I'm a little surprised that isn't winning the poll at the moment, though as I said, it is very hard to pick just 3.

Then clear terms - not necessarily just for myself, but complicated terms is one thing about online casinos in general that winds me up.

Finally Loyalty Bonuses & Free Spins. They don't have to be huge value (though casinos can shove 50% and less match offers where the sun don't shine), but just a little something to show they appreciate your custom.

Fast cash-outs is not a priority for me - as long as it's not unnecessarily long.
Rarely have to contact CS, but do appreciate when they are on the ball.
No interest for me in "levels" & "trophies" or random draws for physical things - I just wan't more cash or free-spins so I can play more! :p

KK
 

osulle

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Good poll I put fast withdrawals as the most important because to me that is most important. Next would be no hassle no strings attached promotions. Who wants to read pages of t&c's in order to enjoy a bonus.
 

nikantw

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Jan 28, 2011
Location
EU
I want only 2 things, safe environment and good playing experience. It is all in there:

Safe Environment
1) Brand/reputation, licensed, CM accredited. I need to trust them before I join.
2) Fast, communicative, knowledgeable customer support to include hassle free KYC. I need to know any problems will be solved quickly.
3) Fast payouts - locking withdrawals. I need to know I will get paid. Some may forget there are 48 working hr pending periods out there.
4) Clear terms, informative site (game RTP and other info)
5) RG tools

Playing Experience
1) High RTP. A big reason a recent CM comp had no big participation was that people found out that casino had lower RTP settings.
2) Software / game choices.
3) Loyalty, free spins, race, casback, freerolls.
4) Lag free play
5) Fun play
6) Active CM rep


 

goatwack

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Londonia
I want only 2 things, safe environment and good playing experience. It is all in there:

Safe Environment
1) Brand/reputation, licensed, CM accredited. I need to trust them before I join.
2) Fast, communicative, knowledgeable customer support to include hassle free KYC. I need to know any problems will be solved quickly.
3) Fast payouts - locking withdrawals. I need to know I will get paid. Some may forget there are 48 working hr pending periods out there.
4) Clear terms, informative site (game RTP and other info)
5) RG tools

Playing Experience
1) High RTP. A big reason a recent CM comp had no big participation was that people found out that casino had lower RTP settings.
2) Software / game choices.
3) Loyalty, free spins, race, casback, freerolls.
4) Lag free play
5) Fun play
6) Active CM rep

I see. So 'Everything' but put under two headers. You crafty devil! :p
 
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