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Arthurian. Funny welcome to their casino

Discussion in 'Online Casino and Poker Complaints - old section' started by Heinz, Aug 23, 2005.

    Aug 23, 2005
  1. Heinz

    Heinz Dormant account

    Occupation:
    Student
    Location:
    Denmark
    Hi,

    I have just tried to signup with the Arthurian casino from the accreditted casinos list.
    I waited about 20 hours for the bonus to be credited, and then I cantacted chat support.

    When I signed up I carefully read the terms and conditions. It looks like they enforce terms that are not written on their site.

    When I created my account, I had the choice between euro, GBP, and USD. I choose GBP. That turned out to be a bad choice...

    How can a casino that is supposed to be serious, talk to me like I have not read the terms. And when they admit they are wrong they still enforce non existing terms, stating that they where 'correct' a few days ago!? From my experience with them, I definetely do not find them worthy of either ecogra or casinomeister.

    I hope you will reconsider linking to them. I will take my money(hopefully) and run away.

    Here are links to the terms and conditions.
    You must register/login in order to see the link.
    You must register/login in order to see the link.

    Heinz
     
  2. Aug 23, 2005
  3. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    heinz thats an all to common problem, the other serial offenders in this category are fortune lounge,

    i had a similar problem when they changed their sign up bonus from 100 to 200, but i was credited with only 100.

    basically the conversation when something like this.

    me, how come the i have only been given 100 bonus

    cs, because the 200 bonus is due to come into force in a few days time

    me, so why advertise it on your website now?

    cs, because we have the right to say what we want, its our website

    me, so how am i meant to know what bonus you are offering?

    cs, well i have the current bonus terms infront of me now, its not our fault you havn't bothered to check.

    me, well i did check! and they are not on your site.

    cs, as i have already said, what is on the website is irrelevant, i have the bonus terms in front of me now, i had no problem finding them, so its not my fault you couldn't find them.

    me, yes, but i dont work in your office! so how am my meant to find them out? use psychic powers.

    cs, the onus is on the player to familiarise themselves with the T+C's

    that was more or less the drift of the conversation
     
  4. Aug 23, 2005
  5. Heinz

    Heinz Dormant account

    Occupation:
    Student
    Location:
    Denmark
    In my case. I just can not belive how little flexibility they show.

    I did not feel they were interested in solving the issue, if they could just tell me they would change my account to $, and I can play in 2 minutes I would have been happy.

    Instead they piss me off teaching about non existing terms and conditions.
     
  6. Aug 23, 2005
  7. raol

    raol Dormant account

    Occupation:
    Student
    Location:
    Sweden
    Didn't you get this?

    This is their usual response if a non-UK player opens a GBP account.
    I'm wondering what international law prohibits a player to get a bonus in GBP at a online casinos... haha

    They usually resolve this by letting you open a new account through the flash software, and then they'll transfer the money to that account. But since you're a dane, the might not want you at all... :rolleyes:
     
  8. Aug 23, 2005
  9. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    Interesting how they added the necessary term at the bottom of the page. :what:
    Nothing like forcing you to read the entire thing, eh?
     
  10. Aug 23, 2005
  11. raol

    raol Dormant account

    Occupation:
    Student
    Location:
    Sweden
    Yep, it's clearly a new term.

    You must register/login in order to see the link.
     
  12. Aug 23, 2005
  13. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK

    Unfortunately this appears to be casino policy.

    It is absolutely disgraceful, but the consistency with which it happens suggests it is policy.

    It has happened dozens and dozens and dozens of times, and they continue to do it. They will say 'the terms changed since you signed up, count yourself lucky we haven't confiscated your deposit'. And they continue to do it, and you won't get anywhere. That is until you contact casinomeister, whereupon they will change their tune and apologise in order to preserve their reputation.

    But I have no doubt that it is policy at Fortune Lounge, because their staff must be trained to behave this way, otherwise they wouldn't do it.

    You don't get it at say Belle Rock (where the support are merely clueless), or Wagerworks (where the support are competent, obliging AND helpful).
     
  14. Aug 23, 2005
  15. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    Why cant they just say: "pounds are worth more than dollars so we dont want you to get the bonus in pounds" instead of making up their own crazy "international laws" :what: (now what the heck is that anyways). Who would ever fall for that crap?
     
  16. Aug 24, 2005
  17. raol

    raol Dormant account

    Occupation:
    Student
    Location:
    Sweden
    I guess because the didn't have it in their terms, they couldn't say you broke any of their terms, so they invented this currency law bogus. Maybe a trick to get larger deposits? Not telling you in the terms you can't use pounds, so that they get people to do that, and then they tell them that they broke the law... :eek:
     
    Last edited: Aug 24, 2005
  18. Sep 13, 2005
  19. Heinz

    Heinz Dormant account

    Occupation:
    Student
    Location:
    Denmark
    haha this casino is so lame. I Withdraw my deposit last time wihout playing, because they had some issues with me having a GBP account. And now they email me the GBP offer that they refused to pay last time I deposited 50. What is this for a dishonest casino!?

    What are the odds that I can actually get this bonus now? :what:

    The good news is that we can offer you one of our new promotions which
    includes 5.00 in FREE casino credits! We have already credited your
    existing account xxxxxx on 6th September 2005 with these credits,
    so come on in - you're ready to play!

    Also, if you like our casino then on your first purchase of 50 you
    will get 125 to play with and up to 15% extra on every other deposit
    thereafter.

    Your existing account has been credited so please don't open a new
    casino account! If you have forgotten your password please don't hesitate
    to contact our call center via email This email is not visible to you. and we
    will gladly assist. You're also welcome to call us one of our toll
    free numbers below (remember we're open 24-7-365).

    Come and play at Arthurian Casino, you've got nothing to lose except
    our free money!
    (Please note that this offer is valid until 25 September 2005 and after
    this date if you have not yet played the credit will be removed).

    *Terms and conditions apply

    Best wishes,

    Joel Frank
    Arthurian Casino Manager
     
  20. Sep 13, 2005
  21. Expertx

    Expertx Banned User - tried to sabotage forum

    Occupation:
    nojob
    Location:
    Istanbul
    casinos have to accept which you choose.You can open pound,euro,or dollar account,which you want.
     
  22. Sep 13, 2005
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    With all due respect, if you don't know what you're talking about - don't talk!

    Loads of casinos where I have studied the T&C's, have very specific rules about which currency you can use depending on which country you live in. I assure you, casino's do not have to accept the players choice!
     

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