AresCasino - Non Payout after 3 Weeks, poor customer support

Sahota

Newbie member
Joined
Aug 16, 2020
Location
UK
Hi,

I went on AresCasino.com around 28th July to play some Blackjack. I ended up winning 4000EUR from £200 ish.

The verification of my account went smoothly. However, the payment status is still on 'awaiting'; i go on live support and ask them how its taking so long to move from this 'awaiting' stage and they say because the amount is large.

I ask them whats the maximum length I should be waiting and if i could potentially be waiting months and they just copy and paste something off their terms and conditions how there is a process of checking the funds were obtained fairly.

At the footer of their page they have this license information:

Arescasino operates under Master License 6786733255 ATVD - lTV granted by the Curacao . Arescasino holds a master License 6786733255 ATVD - lTV .

I am not sure if this is legit or even a valid license but another thing is that the online phone number they provide led me to some kind of dating company customer service?

I am now banned from live support also from asking about this license information so i can only go through email where they only respond with the same copy and pasted answers.

I'm not doing too well for money right now and need this withdrawal but I'm really scared I am being scammed.

I do not know where to go from here but its been nearly 3 weeks and still at awaiting. How long should I have to wait? I can't receive this answer from them either.

Thanks for reading
 

dunover

Unofficial T&C's Editor
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That's not even a valid 'bent' license like 1668/JAZ although there's a good chance they have removed the incriminating 1668/JAZ from their site due to the appalling reputation it has. This casino is 100% RAF, bent games, stupid terms and is essentially a confidence trick. You won't get paid. You've won, and they only pay people who win far less than they deposit, to keep them coming back. Sorry, but as with most of their players, Ares have made an arse of you...

This is what happens when you search for casinos not on Gamstop in Google - the criminals are lying in wait knowing that not only can they fleece you, but also you're likely to be a problem gambler who will do his bollocks. They cannot lose, only you can - and will.
 

The Viking

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That's not even a valid 'bent' license like 1668/JAZ although there's a good chance they have removed the incriminating 1668/JAZ from their site due to the appalling reputation it has. This casino is 100% RAF, bent games, stupid terms and is essentially a confidence trick. You won't get paid. You've won, and they only pay people who win far less than they deposit, to keep them coming back. Sorry, but as with most of their players, Ares have made an arse of you...

This is what happens when you search for casinos not on Gamstop in Google - the criminals are lying in wait knowing that not only can they fleece you, but also you're likely to be a problem gambler who will do his bollocks. They cannot lose, only you can - and will.
and thats the harsh reality unfortunately,
is it just me or it looks as way more people are coming in here with complaines about scum site since that Corona chit came along ? all the quarantine around the globe must have been heaven for none paying rip off scum sites.
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Sounds like another of the "very few" UK players that the UKGC says will try unregulated casinos.
Going to to be a flood if they bring in the new recommended regs.
Must admit I have looked at the unregulated market but could not see anywhere worthy of a deposit of a bent sixpence.
 

Sahota

Newbie member
Joined
Aug 16, 2020
Location
UK
That's not even a valid 'bent' license like 1668/JAZ although there's a good chance they have removed the incriminating 1668/JAZ from their site due to the appalling reputation it has. This casino is 100% RAF, bent games, stupid terms and is essentially a confidence trick. You won't get paid. You've won, and they only pay people who win far less than they deposit, to keep them coming back. Sorry, but as with most of their players, Ares have made an arse of you...

This is what happens when you search for casinos not on Gamstop in Google - the criminals are lying in wait knowing that not only can they fleece you, but also you're likely to be a problem gambler who will do his bollocks. They cannot lose, only you can - and will.


Thanks for the reply.

Is there anything I can do about this legal wise or do I just have to accept that I wont get paid a penny? I'd even take my initial deposits back over nothing at all :/

Regards
 

mcgameboy

Exceptionally tardy screenshot poster
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Joined
Sep 8, 2013
Location
Belfast
Sounds like another of the "very few" UK players that the UKGC says will try unregulated casinos.
Going to to be a flood if they bring in the new recommended regs.
Must admit I have looked at the unregulated market but could not see anywhere worthy of a deposit of a bent sixpence.

Not worth it mate. Simply not worth it. Having read all of the tales of woe in various "I didn't get paid" threads that have appeared here over the years, I just get that sinking feeling over and over again.
That "you poor sod, you never stood a chance" feeling.

Losing streaks (and we've all had them and often) are a bitter pill to swallow.
But we accept them because we are playing games where the house edge will prevail *

* unless you are bianchini playing DOA2 :p

But to actually win and then not get paid, because you happened to win at a rogue site?

Nah, FUCK THAT that for a game of soldiers. The feeling I would get from something like that would be FAR WORSE than anything a sustained long-term losing streak could provide.

If this industry ever gets to the point where the only places left to play at are unregulated casinos,
then I am getting well the fuck out of there in a heartbeat and my gambling days will be brought to an end quicker than a StarClusters feature.
 

Sahota

Newbie member
Joined
Aug 16, 2020
Location
UK
An update for everyone reading:

I was speaking with customer support yesterday they assured me I will receive my withdrawal. I woke up with an email today with subject 'refund' and they are refunding all deposits to my 'card' which i have now got a new debit card so it probably wont go through and to top it off they have disabled my AresCasino account.

Before going on this site, I looked at reviews online and saw there was actually some good ones giving it 4*s etc. Please do not ever register or even take a look at this scam of a website.

Thanks
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
An update for everyone reading:

I was speaking with customer support yesterday they assured me I will receive my withdrawal. I woke up with an email today with subject 'refund' and they are refunding all deposits to my 'card' which i have now got a new debit card so it probably wont go through and to top it off they have disabled my AresCasino account.

Before going on this site, I looked at reviews online and saw there was actually some good ones giving it 4*s etc. Please do not ever register or even take a look at this scam of a website.

Thanks
Yes, these shithole casinos have numerous shills around to post various bullshit about how good they are. All part of the scam.
 

samdog21

Senior Member
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Dec 9, 2017
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A lot of banana republic complaints theese days maybe I deposit a 100$ at one of them see what happens, oh wait allready had that experience, bananas don't taste good there. ✌
 

brianmon

Ueber Meister
webby
mm4
Joined
May 23, 2013
Location
Cumbria
An update for everyone reading:

I was speaking with customer support yesterday they assured me I will receive my withdrawal. I woke up with an email today with subject 'refund' and they are refunding all deposits to my 'card' which i have now got a new debit card so it probably wont go through and to top it off they have disabled my AresCasino account.

Before going on this site, I looked at reviews online and saw there was actually some good ones giving it 4*s etc. Please do not ever register or even take a look at this scam of a website.

Thanks
If the card's for the same bank account, the money will still go through on the old card number, assuming they do actually pay you
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
An update for everyone reading:

I was speaking with customer support yesterday they assured me I will receive my withdrawal. I woke up with an email today with subject 'refund' and they are refunding all deposits to my 'card' which i have now got a new debit card so it probably wont go through and to top it off they have disabled my AresCasino account.

Before going on this site, I looked at reviews online and saw there was actually some good ones giving it 4*s etc. Please do not ever register or even take a look at this scam of a website.

Thanks
Yes, as Brianmon says, the card number is irrelevant, it's the bank account connected to it that gets credited.
 
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