Arent you annoyed by such E-mails?

Balky

Senior Member
Joined
Aug 25, 2007
Location
Croatia
From a casino I play from time to time I received an email with the subject "Your cashback now". My first thought of course was "Cool, lets play a few games on the house". After opening the mail my eye caught the first sentence of the content that says "20% cashback on all your deposits over 100$ for the next 24 hours".
Boooo! Why do some casinos try anything to make you read their mails. Its more probably for the player to be annoyed with the misleading subject than to be baited by such a (moderate) offer.

Cheers Balky
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Yes, yes & more yes!
Cashback bonuses suck IMO.
Who wants a bonus where you have to lose all your deposit to get it??? :eek2:

Still, that e-mail is not as bad as the one DaVinci's Gold sent out a week or so ago; it said "Your account has been credited!" which was a complete and utter bare-faced LIE! :mad:

The e-mail then listed 2 deposit match bonuses you could take, and then below them it said "Freebies will be added to your account instantly after completing a Match Bonus."

This is absolutely NOT the sort of BS I would expect from this reputable casino, and I hope the idiot responsible for this ludicrous e-mail got a large rocket where the sun don't shine!

KK
 

Paul@JetCasino

Dormant account
Joined
Mar 31, 2009
Location
United Kingdom
Yes, yes & more yes!
Cashback bonuses suck IMO.
Who wants a bonus where you have to lose all your deposit to get it??? :eek2:

Still, that e-mail is not as bad as the one DaVinci's Gold sent out a week or so ago; it said "Your account has been credited!" which was a complete and utter bare-faced LIE! :mad:

The e-mail then listed 2 deposit match bonuses you could take, and then below them it said "Freebies will be added to your account instantly after completing a Match Bonus."

This is absolutely NOT the sort of BS I would expect from this reputable casino, and I hope the idiot responsible for this ludicrous e-mail got a large rocket where the sun don't shine!

KK
To be fair to the Casino, it's simply a play on words to make you read the email and it must have worked!
 

KasinoKing

WebMeister & Slotaholic..
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PABnonaccred
CAG
MM
Joined
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Location
Bexhill on sea, England
To be fair to the Casino, it's simply a play on words to make you read the email and it must have worked!
I'm sorry, but that's total bollocks!
It's not a play on words, they said "Your account has been credited!" - how many ways can you interpret that???

But you're saying it's OK for a reputable casino to tell a COMPLETE LIE to get you to read an e-mail? :eek:
No way - this type of garbage belongs to rogue casinos, spammers & scammers only. :mad:

KK
 

Balky

Senior Member
Joined
Aug 25, 2007
Location
Croatia
I disagree here. This "play on words", as you put it, is purposely misleading the player to believe he received cash or a bonus into his account. I played the promotion KasinoKing mentioned. It was offered by DVG, and I played it not BECAUSE but IN SPITE of the misleading subject of the E-mail.

Cheers Balky
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
To be fair to the Casino, it's simply a play on words to make you read the email and it must have worked!
Nope Paul , takes up my time and then makes me think less of the casino at question, i would much rather a casino say, hey Laurie!!!!! we have noticed you to be a loyal customer and want to show our thanks to you by giving you a non wagering bonus........."NOW THATS EYE CATCHING" ........ and it has been done before:D.....................laurie
 

slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
"play"

I have to agree with OP and posters. If anything it is an omission of key words. It could have read "your cash back now with min deposit", or something like that. Here is a FL email that was exactly what the subject claimed:

Title: We have credited your account

body:
Hello xxxxxxxxx

"Congratulations, $5 has been credited into your account.

Casino: Vegas Towers
Account No: vtrxxxxxxxx
Forgot password? Visit this link.

Come back to Vegas Towers and you will receive $5 on the house PLUS 50% on your next 3 deposits: "

I got no problem opening something like this as opposed to trickery which only pisses me off.:mad:
 

Paul@JetCasino

Dormant account
Joined
Mar 31, 2009
Location
United Kingdom
The play on words is that they have credited you with the bonus coupon. Granted it is misleading but it's not my place to discuss another operators marketing strategy, I simply made a point of saying that it made you read the email so it must have worked, whther or not you agree with the promotion or the email is your prerogative. Only trying to give you an opinion, don't take it as anything more...
 

Slotster!

I predict a riot.
CAG
Joined
Oct 17, 2004
Location
Location, Location!
The play on words is that they have credited you with the bonus coupon. Granted it is misleading but it's not my place to discuss another operators marketing strategy, I simply made a point of saying that it made you read the email so it must have worked, whther or not you agree with the promotion or the email is your prerogative. Only trying to give you an opinion, don't take it as anything more...
Surely 'working' is enticing you to take them up on the offer, not being annoyed enough to post on a public forum about it getting on your nerves.

With the exception of the personally addressed emails from the 32RED staff, Intercasino get their promotions spot on I reckon.

When they send a promotional email, it's addressed and described as such. When they send me money, it's explained correctly.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
The play on words is that they have credited you with the bonus coupon. Granted it is misleading but it's not my place to discuss another operators marketing strategy, I simply made a point of saying that it made you read the email so it must have worked, whther or not you agree with the promotion or the email is your prerogative. Only trying to give you an opinion, don't take it as anything more...

Have these operators ever head of "once bitten, twice shy".

This might get the email read ONCE, but once the recipient sees it was "misleading", they could well NOT read the next one, where maybe there REALLY WAS a genuine credit made to the account.
Worse still, they might use "report as spam" on the email BECAUSE it was untrue, and therefore was "probably spam that slipped through the net". This would mean that not only might they not read the next one, they would not even RECEIVE it.
They would probably uninstall the casino, and leave the operator no way to contact them some weeks/months later with a come back offer.

I see many "your account has been credited" emails - I hardly ever read them, since I have previously ascertained that most come from spammers, with the "credit" merely being the free chip/spins I would get WERE I to create an account.

I now believe I am inadvertantly missing a few GENUINE offers because of the overload of spam.

The reason that many emails do not get read is because spam can leave me with 100+ emails to read each day. I have even had almost 300 once. It is IMPOSSIBLE to read them all properly, and whilst I DO often use subject line as a tool, I also apply the principle of "once bitten, twice shy", so overuse of some subject lines in a misleading manner means I stop reading further emails with similar subject lines.

A far better solution would be to bring promotional emails in-house, rather than use third party agents that often get automatically flagged with an advisory for spam, and to ALWAYS use the same sender address (enabling players to add it to their "white list"), and ensure it checks out with the sender ID applications used. This renders the email something worth reading since it stands out in a sea of "spam advisories", and is something I would probably read, even if the subject line looked "misleading". Increasingly, casinos are including a "my promotions" applicaton in the lobby, another way of communicating offers to players, and it will be LOYAL players that are most likely to see the offers, rather than the "bonus whores" who merely sit back & read the emails, but ONLY log in & deposit once they have seen a good bonus.
 

Paul@JetCasino

Dormant account
Joined
Mar 31, 2009
Location
United Kingdom
Have these operators ever head of "once bitten, twice shy".

This might get the email read ONCE, but once the recipient sees it was "misleading", they could well NOT read the next one, where maybe there REALLY WAS a genuine credit made to the account.
Worse still, they might use "report as spam" on the email BECAUSE it was untrue, and therefore was "probably spam that slipped through the net". This would mean that not only might they not read the next one, they would not even RECEIVE it.
They would probably uninstall the casino, and leave the operator no way to contact them some weeks/months later with a come back offer.

I see many "your account has been credited" emails - I hardly ever read them, since I have previously ascertained that most come from spammers, with the "credit" merely being the free chip/spins I would get WERE I to create an account.

I now believe I am inadvertantly missing a few GENUINE offers because of the overload of spam.

The reason that many emails do not get read is because spam can leave me with 100+ emails to read each day. I have even had almost 300 once. It is IMPOSSIBLE to read them all properly, and whilst I DO often use subject line as a tool, I also apply the principle of "once bitten, twice shy", so overuse of some subject lines in a misleading manner means I stop reading further emails with similar subject lines.

A far better solution would be to bring promotional emails in-house, rather than use third party agents that often get automatically flagged with an advisory for spam, and to ALWAYS use the same sender address (enabling players to add it to their "white list"), and ensure it checks out with the sender ID applications used. This renders the email something worth reading since it stands out in a sea of "spam advisories", and is something I would probably read, even if the subject line looked "misleading". Increasingly, casinos are including a "my promotions" applicaton in the lobby, another way of communicating offers to players, and it will be LOYAL players that are most likely to see the offers, rather than the "bonus whores" who merely sit back & read the emails, but ONLY log in & deposit once they have seen a good bonus.
You're pretty spot on here. The worst part about emails that mislead is indeed the unsubscribe. The whole point of a promotional email is to inform a player of something - should they then choose to read more then great, if they're not interested then it's clearly not for them, but at least they don't unsubscribe and you may run something further down the line that is for them. I'm very much in the same boat as you, be it my job to keep an eye on what everyone else is doing and checking their promotions, so on and so forth. The number of spam emails I get is pretty absurd, especially from the same operators. I can get 4 or 5 a week from the same, reputable casino's in some months, it's madness.

I'm not sure which operators outsource their email marketing but I'd imagine they get signed off by management before being sent, so they have noone to blame but themselves if a poor email with incorrect information or poor content goes out. I have a giggle to myself whenever I get one that has a missing data field (I think i'm entitled to, they're the competition afterall!). Gotta love the emails that start 'Hey (null)!
 

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