Are you a Highroller? BEWARE of CASUMO

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I actually told one of the person who had sent me money what was happening, and that Casumo asked for a statement and his ID. He just laughed and said "Sorry, you must be crazy". After that I knew this was an impossible task to fulfill :/

It's understandable that question is raised about transactions where private persons are transferring you money, but it's an other question that when you have reason to think that you need to ask source of funds for that specific transaction, if amount is like 200€ you mentioned in your example and it's single transaction (if same person keep sending you money constantly, then it's understandable to request why and what is that), i doubt that there is not very big risk for huge fine from any regulator. Of course again if your statement looks that it's full of transactions from private persons which clearly looks that you are getting all the time transfers where can't be known what and why (like your salary usually can be seen from reference and who is paying that). But would count it "bit" over protecting to start to SOF investigations from single transaction or two which are not repetitive and only amount of €200 or something.

All who are operating under AML regulations (online casinos included) are demanded to have their ongoing monitoring in place to be able to recognize suspicious activities, how and what they want to investigate it's up to them as long all regulations are followed. If they think that some transaction is suspicious or customer for some reason is showing any risk elements, then due diligence need to done and how specific it is, is based on risk assessment made.

Asking proof of all transactions you received to your account looks pretty much that you are categorized to be quite high risk customer for operator :)
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Asking proof of all transactions you received to your account looks pretty much that you are categorized to be quite high risk customer for operator :)
For sure I am categorized as "high risk - do not touch - kill with fire" - customer. When I think about it they have actually never gotten real (I mean real real) proof where the money actually are coming from, except 25% or so... so I kinda understand that they suddenly now became worried about my account. Is that really my fault tho?
This WSO-thing they should have done much earlier.

Note: As a player at Casumo I would not have been worried as longest the amounts you are depositing each month do not exceed your monthly salary.
If you are above (after f.ex a big win at another casino or sold some stuff etc); stay away. Split the money up to different (trusted) casinoes intead.

Note2: My VIP manager has stopped answering my questions. She probably has been instructed to do so.
 
Last edited:

Slottery

Senior Member
PABnoaccred
MM
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Location
Malta
Note2: My VIP manager has stopped answering my questions. She probably has been instructed to do so.

Like Maxd also stated, that's very normal practice to do when that mystical legal department advise just to speak about that secrect law we need to follow but we don't really don't know what we are doing or for some reason not willing to explain it to customer as it would be at least polite manner to do. Only "because we have to bla bla bla" is not really much explained, but more you don't get.

Your VIP manager, reps here etc.. are told by that legal department not to comment anything which is pretty much understandable when you don't have answers to questions raised.
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
My understanding is that the casino manager goes to the legal team and asks one question: "How I will not get fined?"
And legal says: "Ask for that"
Manager: "Do they have to give it?"
Legal: "No, but you can ask and not let them cashout! ;)"

In other words, since they have permission from the regulators to ask the impossible and stop cashouts, they are doing it.

And the regulators? They get to say they care because they fine the online industry with millions.
And what about the players? The truth is that, politically speaking, gamblers are at the bottom, nobody cares about upsetting them.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
My understanding is that the casino manager goes to the legal team and asks one question: "How I will not get fined?"
And legal says: "Ask for that"
Manager: "Do they have to give it?"
Legal: "No, but you can ask and not let them cashout! ;)"

In other words, since they have permission from the regulators to ask the impossible and stop cashouts, they are doing it.

And the regulators? They get to say they care because they fine the online industry with millions.
And what about the players? The truth is that, politically speaking, gamblers are at the bottom, nobody cares about upsetting them.

Yeah, i think that the fact that these "checks" always seem to appear during withdrawals and not deposits speaks volumes about why they are made.
They take deposits no problem, but if the person manages to get a cashout, suddenly its "Oh no, we have to see if you can afford to gamble at the rate you are doing"
Bullshit is what it is.
 

dealer wins

Meister Member
Joined
Oct 25, 2006
Location
London the sh$thole
The useless UKGC should implement a rule stating that if a deposit is accepted, then a withdrawal of any amount up to the account balance is allowed. Any SOW, ID check etc should it be deemed necessary by a casino should be carried out before accepting said deposit. Once a customer deposits successfully, then the casino should pay any winnings achieved with that deposit.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
They are just covering themselves so nothing wrong in that regard but some of the requests do seem excessive
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
The useless UKGC should implement a rule stating that if a deposit is accepted, then a withdrawal of any amount up to the account balance is allowed. Any SOW, ID check etc should it be deemed necessary by a casino should be carried out before accepting said deposit. Once a customer deposits successfully, then the casino should pay any winnings achieved with that deposit.
Essentially that's how it is. If they accept a deposit and allow you to make one spin they are confirming that verification is complete as well as SOW as per Section 17 LCCP. In the real world some casinos don't understand/choose to ignore this.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Casinos are obligated to complete SOW and other checks, just way how these still now after quite a time when they really started to do these in practice (these obligations have been there much longer than most of casinos actually started to implement these to be standard practice like basic KYC checks). These practices just really sometimes are bit over extended when these could have much more risk based approach.

As stated here by some reps, many are using some quite simple triggers like lifetime thresholds which then triggers these to for one €£10 deposit/withdrawal requests and when blindly followed, can lead to bit absurd situation, like in one thread here casino gave no deposit free spins and when player won with these, withdrawal triggered that lifetime threshold to complete SOW verification. Quite obviously there was no big concerns of money laundering from players side as money came for free from casino and if there were any RG concerns, giving freespins to player is not really best practice you deal with player with RG concerns.

SOW/SOF verifications are not that simple black and white like verify players ID or ownership of credit card from taken pictures what is done pretty much for all players. SOW as part of ongoing KYC monitoring is one part of casinos KYC process and totally normal, problematic (for players at least) base what we read from experiences here and other forums if that casinos often (or at least these ones who have been here in threads, there are at least some who are fully compliant but make these processes much more convenient for players) don't use too much risk based approach and review all information and history they have from player to judge how high risk this certain player cause but ask pretty much same amount of different proofs from player who don't actually have any points which would suggest to have nothing but very low risk in payment methods, deposit patterns, geographically etc... that to other who have some or all of these triggering big big red.

It's for sure most safe way to ask from all players explanation for every single transaction coming and going from their bank account, then you don't miss any criminal activities or it's probably hidden so well that you can't be expected to find it, but it's for sure not necessary in all occasions and pretty much nightmare for some players when like here you are requested 3rd party ID from several people. Casino players also receive (hopefully at least sometimes) winnings from other casinos which don't clearly show in statement where these are coming and then you are to request proof of winnings from all casinos etc... It's totally understandable that casinos want to be compliant and that's what they should be, question here have been that are these all requests reasonable or not, how big trouble in audit casino can get if they don't ask proof of of one £€200 transfer from private person if it's one single transaction and player state that it's from friend? One of the funniest request seen some weeks ago was when player was requested proof of some (ok quite big amounts so perfectly understandable to ask where it's coming from) transaction received to bank account, this was actually winnings paid casino itself two months ago... which gives an idea how well that particular casino is actually doing their reviews and assessments.... Easiest way without spending too much time to review activities on playets bank and gaming account of course is ask player to explain them all and do that work instead of having more people to work in ongoing KYC monitoring and using more human brains than automatic triggers which are good to have but following only these without any or very little review of human eye, do cause these kind of "funny" situations and even pointed casino that it's bit ridiculous, there are not many who accept it and can stand corrected in some incidents but that blanket answer for AML regulations, legal team and GDPR are more convenient.
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Some great points, @Slottery :)

Scenario 1: Let's say a player shows strong signs of being a problem gambler.The casino concludes (after a KYC) that the player cannot afford to play with such high stakes. That results in locking of the account and the casino confiscates the players money.
I mean, what the actually fuck gives the casinoe the right to confiscate the money of an vulnerable player? Can someone point me to some written rules/guidelines either at Casumo or MGA?

Scenario 2: the player is slammed with an impossible KYC (statements and ID's to 3. parties etc).
They player failes to provied such documents and the account is closed and the players money is confiscated. Do the casino really have the right to confiscate / steal the money? Can someone point me to some T&C?
What is happening with that money?

I was really unaware of the rules and guidelines the casino must follow when it comes to gambling addiction (and money laundering)... until Casumo decided to throw me under the bus.
 

Ntt261290

Newbie member
PABnoaccred
Joined
Mar 9, 2020
Location
Canada
it’s happening to me right now. Casumo is holing my withdrawal of $6000 since Feb 24.Just about 2 hours ago on that day I withdrawed $2000 everything was still fine. And then when I tried to do $6000 they asking me verified the account again which I’ve done it before. Now my vip manager wants me to hold my passport and smile. I did what she told me and I deposited another $2000 to play after I got the message saying that you account has been verified and the withdrawals has been approved. I waited for 2 days and money doesn’t show up then I contacted my VIP manager ( normally it takes only 24hours for me to receive the money ). She said now they want my SOW. I told them that I don’t work but I received money from my uncle for use. Well my family is wealthy then wth I have to work. And I told them that I received $20000 from my uncle on January. Which more than enough to cover the amount I has deposited on Casumo ( I deposited $9000 and I withdrawal $12000, I won money from them also). After 1-2 weeks I argued about showing my uncle ID and income then my uncle finally accepted me to show them. Their point is to make sure that $20000 is not dirty money and I understand what they have to do. So I proved them that $20000 came from my uncles bank account and directly to my bank account with transactions to make sure that amount matched in our bank. But it’s not stop there. Now they are asking me for bank statements of Dec,Jan,Feb. they reply my emails every 2 days not like before they do in couple hours. I’ve send in my last bank statement for them 3 times but they keep saying they don’t receive it. I even asked Casinomeister for help but it seem like it doesn’t work since they said Casumo can’t take my word for what I said I have $20000 from my uncle and I need to convince them to trust me lol , then why I’m here asking you for help. This is ridiculous when I proved them documents from our bank and they still said they can’t take my word for it. And I know my PDA will be cancel but That’s fine. This is not the help I expected from this site.
 

ShadyFei

Experienced Member
Joined
Dec 22, 2016
Location
Canada - West Coast
it’s happening to me right now. Casumo is holing my withdrawal of $6000 since Feb 24.Just about 2 hours ago on that day I withdrawed $2000 everything was still fine. And then when I tried to do $6000 they asking me verified the account again which I’ve done it before. Now my vip manager wants me to hold my passport and smile. I did what she told me and I deposited another $2000 to play after I got the message saying that you account has been verified and the withdrawals has been approved. I waited for 2 days and money doesn’t show up then I contacted my VIP manager ( normally it takes only 24hours for me to receive the money ). She said now they want my SOW. I told them that I don’t work but I received money from my uncle for use. Well my family is wealthy then wth I have to work. And I told them that I received $20000 from my uncle on January. Which more than enough to cover the amount I has deposited on Casumo ( I deposited $9000 and I withdrawal $12000, I won money from them also). After 1-2 weeks I argued about showing my uncle ID and income then my uncle finally accepted me to show them. Their point is to make sure that $20000 is not dirty money and I understand what they have to do. So I proved them that $20000 came from my uncles bank account and directly to my bank account with transactions to make sure that amount matched in our bank. But it’s not stop there. Now they are asking me for bank statements of Dec,Jan,Feb. they reply my emails every 2 days not like before they do in couple hours. I’ve send in my last bank statement for them 3 times but they keep saying they don’t receive it. I even asked Casinomeister for help but it seem like it doesn’t work since they said Casumo can’t take my word for what I said I have $20000 from my uncle and I need to convince them to trust me lol , then why I’m here asking you for help. This is ridiculous when I proved them documents from our bank and they still said they can’t take my word for it. And I know my PDA will be cancel but That’s fine. This is not the help I expected from this site.

I am not an expert in this area but there are a lot of people here at CM that are.

Question for CM members: Can Casumo hold up his $6000 withdrawal? Even though they continued to allow him to deposit? That doesn't sit well. Shouldn't they return his money to him and close his account if they think he is a money launderer?

@CasumoLouis
@CasumoAndy
@CasumoAffiliates
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
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Location
sweden
I am not an expert in this area but there are a lot of people here at CM that are.

Question for CM members: Can Casumo hold up his $6000 withdrawal? Even though they continued to allow him to deposit? That doesn't sit well. Shouldn't they return his money to him and close his account if they think he is a money launderer?

@CasumoLouis
@CasumoAndy
@CasumoAffiliates
While you are getting your answers from them on this matter, could you perhaps squeeze me a glass of water from this? :p

rock.jpg
 

Ntt261290

Newbie member
PABnoaccred
Joined
Mar 9, 2020
Location
Canada
I even get them what they want like my uncles ID , signed letter from him, bank statements and they still can’t take my word for it. Who’s stupid enough to do money laundry through BMO bank which is one of the biggest bank in Canada. After review my documents they can’t say anything about my $20000 now they start asking about my bank statements with every details and transactions. I feel like Casumo is working with CIA or MI6 and casino is just it’s cover.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Don't know about there, but their T&C's in the UK state if you self exclude they have to pay you.

@Casinomeister did you get any further forward speaking to them about this? I think its totally wrong an accredited casino (or any casino for that matter) should be asking for third party information as regularly as Casumo are. I've never seen another casino do this, and if there are serious concerns about the source of funds then it should be passed over to the authorities to deal with rather than the casino insist on seeing other people's ID and suchlike before they pay you.
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
Don't know about there, but their T&C's in the UK state if you self exclude they have to pay you.

@Casinomeister did you get any further forward speaking to them about this? I think its totally wrong an accredited casino (or any casino for that matter) should be asking for third party information as regularly as Casumo are. I've never seen another casino do this, and if there are serious concerns about the source of funds then it should be passed over to the authorities to deal with rather than the casino insist on seeing other people's ID and suchlike before they pay you.

I agree ... you do wonder what they really want all this info for . It seems so shady

Plus even when they get given what they have asked for they then they want more. Something so not right here.
 

Ntt261290

Newbie member
PABnoaccred
Joined
Mar 9, 2020
Location
Canada
I agree ... you do wonder what they really want all this info for . It seems so shady

Plus even when they get given what they have asked for they then they want more. Something so not right here.
They don’t want to pay the money and they spinning players around with documents. Some players can not get what they want. But for me I get everything they have asked for. And now for the lastest documents I emailed them 3 times they replied every. 2 days just to tell me they couldn’t receive it. Funny thing is everytime they have a different person and they all want different documents. And the whole point at first was just to find out where $20000 come from !!!!
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
This casino has to definitely go to the pit iam Canadian and when I hear all this shit going on close account, support says we keep your information for 6 years. Never seen anything like that. Can't say they will be in business long, but they advertise like crazy on Facebook.
 
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