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are neteller in trouble ?

Discussion in 'Other Complaints' started by scrollock, May 7, 2007.

    May 7, 2007
  1. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    ive been tryinbg to withdraw from neteller for 3 months now, but i have had every obstacle thrown in my way.

    first of something about iban/bic number

    i done this, then it deleted my bank details

    i entered them again, and yet again they were deleted.

    then i was prevented access from enetering them on the system

    i had them manually entered

    then i was prevented access to the withdrawal page

    got this sorted. then i had to re-bloody register my account again!!

    had it manually added by CS, with IBAN/BIC etc, micro deposit came through, i then entered my 15p,

    WAHAY ALL SORTED AT LAST!! screen confirmed it, email confirmed it

    Dear Valued NETELLER Member,

    Thank you for registering your Bank account. Your NETELLER Account has been upgraded to the Premier level.

    Premier-level benefits:


    Maximum account balance of up to 48,000 USD or equivalent in the chosen currency of your NETELLER account
    Higher deposit, withdrawal and transfers limits
    Funds withdrawal directly to your bank account
    Free debit card to withdraw funds from any Cirrus or Maestro ATM machine
    Peer to Peer transfers

    Should you have any questions or feel you have received this email in error, please contact NETELLER Customer Service, available 24 hours a day.

    Thank you for choosing NETELLER.

    Best regards,
    NETELLER Customer Service
    This email is not visible to you.


    now for the ultimate test, withdrawing, and yes it is there!!!, the bank transfer option.

    i withdraw, only to get told, you need to upgrade your account, heres the email

    NETELLER

    --------------------------------------------------------------------------------

    Valued NETELLER Member,

    Thank you for registering your bank account details with us. We will make a small deposit to your bank account to confirm we have your correct details. Please allow up to 5 business days, and look for a small payment amount from NETELLER.

    When you receive our deposit, please log in to your NETELLER Account, click on the "Verify Bank Account" link in the QuickLinks menu, and enter the amount of the deposit. If the amount you enter matches our original deposit, your bank account will be registered, and your NETELLER Account will be upgraded to the Premier level.

    Thank you for choosing NETELLER.

    Best regards,
    NETELLER Customer Service
    This email is not visible to you.


    it seems every single time, i press withdraw, it throws up an another obstacle
     
  2. May 7, 2007
  3. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i guess the main questions i want answering are

    a) has anyone been able to successfully withdraw from neteller in the past few months ?

    b) how much protection by the FSA do i have

    c)how do i proceed with a claim against them ?

    another thing, if neteller are in the do-daa, does anyone think it might worth "parking" your funds with somebody reputable like betfair, so if they do go under, you can get your funds from betfair ?
     
  4. May 7, 2007
  5. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    No problem here. I withdraw once a week or even more often. Never ever anything wrong. (i am in germany)
     
  6. May 7, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Incompetence.

    This is run of the mill Neteller incompetence.

    F*** 'em and request a cheque - should take around three days to reach a UK client. it's 2 instead of 1, but after 3 months of the runaround should at least get this withdrawal out. Then you can tackle to problem with the bank transfer options.

    I did the same when they introduced this IBAN crap. It took them nearly TWO WEEKS to actually tell me this was why my withdrawal had simply stalled. A simple piece of info to convey, but in 4 phone calls no-one at Neteller had any clue, and were suggesting all manner of weird reasons for the delay, one was that the workload from PROCESSING US WITHDRAWALS was causing delays - and now we know that was a load of bull as they were processing NO US withdrawals and covering their a***s.
     
  8. May 7, 2007
  9. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    You must register/login in order to see the link.
     
  10. May 7, 2007
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I withdrew all of my funds via my Neteller card the other day - no prob. By the way, they are in the process of introducing a new card to replace the old. You'll be able to use it like a Mastercard with no fee :thumbsup:

    I don't know what the problem is with Scrollocks account. If you're still having difficulties, I can have someone check out what's going on.
     
  12. May 9, 2007
  13. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Hi guys,

    anyone of you knows how long a check withdrawl needs (until arrives me)?

    Thanks
     
  14. May 9, 2007
  15. casino mad

    casino mad Dormant account

    Occupation:
    finance
    Location:
    UK
    It does seem slightly annoying in the beginning especially with the introduction of IBAN & IBIC number checks, however once set up, transactions are quite smooth, I have not had any problems in the last couple of months since I provided them with the above numbers.
     
  16. May 30, 2007
  17. BestAndy

    BestAndy Dormant account

    Occupation:
    BestBingo UK Manager
    Location:
    UK
    I have made a few withdrawals recently by check and they arrived in about 3 days.

    However I was unable to withdraw in US dollar and I had to settle for their exchange rate in UK Pounds - the robbing baskits.
     
  18. Jun 5, 2007
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Unfortunately, my registered account does not seem to have an IBAN, although my others do. I cannot register another account, nor can I amend my current one with these numbers should I find them.

    Neteller once suggested I sent them all my banking details by E-mail & THEY would fix it at their end:what:
    I don't see how that would be secure:confused: and why they even thought of suggesting this to a customer in the first place given the increasing risk of account "hacking".
     
  20. Jun 12, 2007
  21. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    have finally got my account sorted and my withdrawal went smoothly.

    its seems to be that they have a problem with this iban/bic number on accounts that were already set up before the change
     
  22. Jun 28, 2007
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Well, they are in "trouble" now,

    Everything has gone offline, even the corporate site. It is not even possible to open the main page to see what the "fault message" says.

    I cannot believe that a well run operation would have so many complete outages, as well as all the "scheduled maintenance" outages that are not really "sheduled" but rather "random". But there again, this is Neteller, not your normal "well run operation".

    No need to panic, last time this happened they came back the next day, not even so much as a "sorry", but it turned out they had just crashed their servers - there's a cure for this, it's called "capital investment".
     
  24. Jun 28, 2007
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    ?

    I just went to You must register/login in order to see the link. and it loaded fine.
     
  26. Jun 28, 2007
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It was down for over an hour, but indeed came back within 10 minutes of my post, but no apology or notice of what happened for that hour.

    It's not like they are inundated with US & Canadian player transactions around this time, as they once would have been.
     

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