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badcompany77

Full Member
Joined
Jun 5, 2013
Location
Belfast
I opened an account with Betway and won £1700 on Saturday which I withdrew. I forwarded them the relevant documents as required and instead of paying me out they have reversed the money back to my account. I had received an email saying they had my documents but they emailed me saying I now have to wait another 48 hours on my papers being verified. I have read a lot of bad reports about Betway online and am now seriously worried about getting this money back and want to know can you help me? I am worried sick that I may end up losing my money as I have never came across a bookmaker this slow before. Help !!:mad:
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I'm pretty sure you'll get paid but it might be a little slower than you'd like. Just try to be patient - usually the first withdrawal at any casino takes a little longer. Also I think the whole group also has a 48 hour pending period so even once your docs are approved you might have to wait a couple MORE days. :(

They have a rep here if you wanted to try to send them a private message. I'm not sure if it would speed things up or not though.

http://www.casinomeister.com/forums/members/betway-support.html
 

badcompany77

Full Member
Joined
Jun 5, 2013
Location
Belfast
Cheers my friend I will do that, nothing worries you more than waiting on your money. I appreciate you taking the time to reply, thank you.
 

irmster

Quit Gambling
PABnononaccred
Joined
May 5, 2010
Location
UK
I had this exact same situation with Hippodrome Online, who are part of Betway.

There was a 48 hour pending time - and then another 48 period to 'review documents', but they did pay after that.
 

badcompany77

Full Member
Joined
Jun 5, 2013
Location
Belfast
Thanks Irmster, I just think if a bookmaker can take your money in seconds it's a bit disrespectful to expect the customer to wait almost 10 days for his money to return to his account.
 

badcompany77

Full Member
Joined
Jun 5, 2013
Location
Belfast
They sent me an email saying the payment was sent on Thursday 6th June then this morning Saturday the 8th they have said the transaction bounced back. Please avoid these people at all costs if you don't want to lose your money!!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They sent me an email saying the payment was sent on Thursday 6th June then this morning Saturday the 8th they have said the transaction bounced back. Please avoid these people at all costs if you don't want to lose your money!!
From where?

This would happen if the destination details were wrong. A simple typo in a bank wire withdrawal would cause it, and if it bounced back, there is nowhere else than to put it back into your account.

As well as getting the documents verified, check that the withdrawal details were correct, and then whether the destination account had reason to send the money back.

If you try again with the same details, it would probably bounce back again, and that would be another 48 hours wasted, if not more.
 

badcompany77

Full Member
Joined
Jun 5, 2013
Location
Belfast
The bank details are correct ok as I made a deposit after it. One person is telling me it's still in transit whilst another hasn't a clue and said they still have the funds. Plus instead of paying me the £1700 in one go they are paying it back in 5 payments of £200, £100, £200, £500, £200 and the balance. I find that also totally weird, I am reporting this company to Sky Sports who advertised them and also to the Apple store to try and get their apple app banned.
 

badcompany77

Full Member
Joined
Jun 5, 2013
Location
Belfast
Payment went through this morning but 9 days is a long time to wait on a payout. Found the actual Betway support people the best I have ever dealt with though and will continue to bet with them.:):thumbsup:
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
The bank details are correct ok as I made a deposit after it. One person is telling me it's still in transit whilst another hasn't a clue and said they still have the funds. Plus instead of paying me the £1700 in one go they are paying it back in 5 payments of £200, £100, £200, £500, £200 and the balance. I find that also totally weird, I am reporting this company to Sky Sports who advertised them and also to the Apple store to try and get their apple app banned.
Payment went through this morning but 9 days is a long time to wait on a payout. Found the actual Betway support people the best I have ever dealt with though and will continue to bet with them.:):thumbsup:
What is your final verdict? Are they terrible or awesome?

Did they ask you to 'adjust' your position on this forum in order to get your payments moving?

If they are sticking to their plan of splitting the payments as you described that is pretty bad IMO unless they are all being done on the same date.
 

Tarabas3

Banned User, PAB fraud
PABnoaccred
Joined
Mar 27, 2013
Location
Moscow
Payment went through this morning but 9 days is a long time to wait on a payout. Found the actual Betway support people the best I have ever dealt with though and will continue to bet with them.:):thumbsup:
You are such a nervous person!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Payment went through this morning but 9 days is a long time to wait on a payout. Found the actual Betway support people the best I have ever dealt with though and will continue to bet with them.:):thumbsup:
With the "incorrect" bank details still:confused:

Surely sending it back in 6 chunks is more expensive for a business who would be charged on a "per transaction" basis, and for no obvious benefit given that this was a bank transfer, not a card refund. For an industry that is "feeling the pinch", they are not as efficient as they could be. Not only this, such a repayment is puzzling to the recipient, who might wonder "what are they up to", even where the answer is "nothing at all to the players' detriment".

It is no good complaining to Sky Sports either. A misleading advertisement should be reported to the ASA no matter where it appears.

It is even possible the fault lies with your bank, but that they are trying to wriggle out of admitting liability by passing the buck to Betway and their banking partners.
 

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