Your Input Please Are Betat being too inflexible ???

[Igor82]

Guys let him enjoy his birthday today

Thanks man. phew

 

[spintee]

Ok, let me make sure there is absolute clarity. Here is an example (not actual transactions - this is merely representative and not the case of OP in any way):

Deposit 1 (£100), done with credit card A - lost
Deposit 2 (£100), done with credit card B - lost
Deposit 3 (£200), done with Neteller - won £500

Withdrawal of £500 requested to Neteller.

----

Even though the 500 was won from a Neteller deposit, there are outstanding accounts that have contributed the funds in order of priority. As such 500 will be split as to:

Return £100 to Card A
Return £100 to Card B
Return £200 to Neteller

Excess can be withdrawn anywhere desired.

This is the black/white procedure. It's not implemented 100% of the time exacly as so due to many different scenarios in players experience and once payment methods are liked to the player that has undergone due diligence and payment methods themselves have been KYC'd the process is made more lenient for convenience as risk element is obviously lower.

If Card A cannot be paid do due to some reason or another then we will, in most cases, again depending on actual case request varying levels of diligence to ensure correct AML process is adhered to.

Again, once the new payment method is confirmed, for example by sending the new card scans back and front, more lenient approach can be afforded.

Really, this is hardly a debate. I respect that you feel this process is too much, or even that we somehow (i still don't understand how) we use it to defraud players (that's what you seem to be going for) - but it really is just a matter of sensible diligence. Sometimes, admittedly, red tape can be frustrating and we're more than open to review any case that gets stuck in bureaucracy. Notwithstanding, this poliy has excellent track record and is worth the tape for the amount of stolen cards that attempt to be laundered.

As you can see, it was relevant to users case as prior to the NT deposit, a credit card deposit was made. That card had to have the funds returned to, or new card validated.

Thank you

EDIT: as you can see, again, this is the third time you directly attacked myself or member of my team and upfront accused us of lying - merely because 1) you do not have in depth knowledge on regulatory processes of varying jurisdictions, UK not being the only one and 2) you do not have facts at hand.

As such you are simply being disruptive. I'll ask you to stop, one last time. If you need clarification, we'll happily give it without having to handle your attitude.

If thats your policy I am not one to argue, People read rules so its up to them to remeber, But a few points

Deposit 1 (£100), done with credit card A - lost
Deposit 2 (£100), done with credit card B - lost
Deposit 3 (£200), done with Neteller - won £500

Return £100 to Card A
Return £100 to Card B
Return £200 to Neteller

Problem there, Card A & B have been closed down than what

 

[mattsgame]

Ok, let me make sure there is absolute clarity. Here is an example (not actual transactions - this is merely representative and not the case of OP in any way):

Deposit 1 (£100), done with credit card A - lost
Deposit 2 (£100), done with credit card B - lost
Deposit 3 (£200), done with Neteller - won £500

Withdrawal of £500 requested to Neteller.

----

Even though the 500 was won from a Neteller deposit, there are outstanding accounts that have contributed the funds in order of priority. As such 500 will be split as to:

Return £100 to Card A
Return £100 to Card B
Return £200 to Neteller

Excess can be withdrawn anywhere desired.

This is the black/white procedure. It's not implemented 100% of the time exacly as so due to many different scenarios in players experience and once payment methods are liked to the player that has undergone due diligence and payment methods themselves have been KYC'd the process is made more lenient for convenience as risk element is obviously lower.

Was going to ask about if this was just a BetAt thing, as I have never had any problems (Other Casinos) using different cards and only withdrawing to a specified method (usually Neteller)

Your bolded part explains this though and it seems quite reasonable. Some heels need to cool here I think.

P.S Have a good Birthday Igor.

 

[Igor82]

If thats your policy I am not one to argue, People read rules so its up to them to remeber, But a few points

Deposit 1 (£100), done with credit card A - lost
Deposit 2 (£100), done with credit card B - lost
Deposit 3 (£200), done with Neteller - won £500

Return £100 to Card A
Return £100 to Card B
Return £200 to Neteller

Problem there, Card A & B have been closed down than what

Then we ask for reasons and documentation as to why and pay to neteller or alternate method

 

[maxd]

... You are not allowed to share data on me in public by the way but you think you are above all regulations and the law.

I'd suggest you take a closer look at the DPA before you start making such statements. For example, in the basic definitions of the DPA you will see that the DPA pertains to:

“personal data” means data which relate to a living individual who can be identified ... from those data. ...

I see no such data being disclosed. As you've said, P2P transfers -- which appears to be the focus of your claim that the DPA has been breached -- are commonplace, therefore not specific to you, thus no identification could be made of you from that information. Hence no DPA breach.

 

[spintee]

I'd suggest you take a closer look at the DPA before you start making such statements. For example, in the basic definitions of the DPA you will see that the DPA pertains to:


I see no such data being disclosed.

You are right and defiantly not arguing out with you, But lets say some info got put about how much the boss pays you and what casino pay, This is no way personal info but should be kept private, I am not saying you get a bean as I do not know or none om my business, but I am sure if there was a donation tab it would be filled up pretty wuick with all the work you put in

 

[colinsunderland]

Was going to ask about if this was just a BetAt thing, as I have never had any problems (Other Casinos) using different cards and only withdrawing to a specified method (usually Neteller)

Your bolded part explains this though and it seems quite reasonable. Some heels need to cool here I think.

P.S Have a good Birthday Igor.

To be fair, Videoslots have this exact policy, so it isn't just Betat
Betfair also have a similar policy, although not exactly the same.

 

[The Dude]

It was me who called you out, and I don't appreciate your shitty tone.

You have omitted to mention thats not what your support staff asked for, and you didn't say anything different earlier in the thread just had a rant about how you have to follow the regulations, implying that you agree with what the support staff had said. A little later it turns out the withdrawal was processed without that, so therefore you broke the regulations, or your support staff lied, and you went along with that.

As for 15 years in the industry, your posts come across as if they are written by a 15 year old in a mood because they have been caught out doing something wrong. Maybe you should hand over your public postings to someone with a little more professionalism.

Lets also not forget, the card was NOT the source of funds, the source of the funds was Neteller, so your rant about HAVING to return the payout to the source is a lie too, as you wouldn't let him send it back to the source, but to the Visa card, which was not the source of funding, obviously you are happy to break the rules when you feel like it.

I got as far as this post, and have decided to close this thread due to people forgetting their place in this forum. Colinsunderland, you are an affiliate posting in my forum, my website, with my explicit permission to post here as an affiliate. How dare you belittle and chastise a casino rep here. How would you like it if I came to one of your websites and started harassing your members? Eh?

Harassing moderators, disrespecting i-Gaming representatives, beating up players, and exploiting this board is not only uncool, it will not be tolerated. Please understand that the forum is not a marketing tool, a source of traffic, or a place where one can grandstand an agenda. It is a community where we share and discuss topics that pertain to online gaming - and then some. If it appears that you are attempting to undermine or damage the Casinomeister brand via snarky remarks, flaming, or other antagonist behaviour, you will be asked to leave. Just imagine me being a member of your forum and how you'd expect me to act.

https://www.casinomeister.com/forums/help/forum-rules/

You have lost your privileges as a Webmeister in the forum.

Further, harassing a casino rep with agenda laden rants is a good way to martyr your account. Some of you are going after the wrong guy here. Like Igor mentioned, he has been instrumental in getting the MGA to turn things around, and he has put the right people in contact with us at Casinomeister to deal with player issues, etc. You should be thanking him, not chastising him for not giving you answers you want to hear. And I read his answers and they make perfect sense, so WTF?

I am highly disappointed, and quite baffled on what some of you are trying to accomplish here. I will not hesitate to implement the ban hammer for those of you who ignore our policies and are attempting to turn this into your own private circus.