archive--problems/successes--december 1999

dave_r

Dormant account
Joined
Oct 6, 1999
In my opinion, Dean from Microgaming has broken his promise to help Steve get his money. Dean promised a timely end to Steve's 4 month nightmare, and has broken his word, since Steve STILL DOESN'T HAVE HIS MONEY. Dean has gone into hiding and has totally disappeared from this forum altogether. There is simply NO EXCUSE for such poor customer service. He cannot defend Golden Palace, and he -himself- has no defense, since he has broken his promise. To make matters worse, he has never defended all the other problems Steve had with Golden Palace, such as being billed for a declined transaction, being double billed $1000. Steve had also pointed out that Golden Palace hardly ever responded to his emails, and never returned his calls. This didn't seem to bother Dean from Microgaming. Dean never assured Steve that steps have been taken to correct any of the problems. In fact, he never even apologized.

All of us are raising some very intelligent questions regarding the integrity of Microgaming and its licensees. How can we be sure Microgaming is trustworthy if its rep goes into hiding whenever someone asks an intelligent question? Why does Microgaming allow its licensees (i.e. Golden Palace) to get away with not paying customers? Why hasn't Microgaming addressed any of the numerous customer service complaints? (Especially those raised by Joel Lessler, the admin of ANTEUP [www.gambling-links.com], a major gambling website) If a turnkey provider makes a large percentage of its licensees profits, doesn't it have a RESPONSIBILITY to make sure its licensees aren't cheating customers? If a particular licensee continually ignores a customers' complaints, or is extremely slow to respond, shouldn't the turnkey provider take steps to make sure the licensee either fixes these problems, or it is put out of business?

In closing, I would like to quote Spencer McNally, Captain of The River Belle casino, a Microgaming licensee:

On the internet, angry Usenet postings and negative reviews on any of a multitude of commercial and amateur web sites can destroy the reputation of a casino in the space of a few days...You cant always be sure that the positive reviews arent simply paid advertorials or shills, but some sites and commentators are obviously impartial and critical where necessary. As for the newsgroups, dodge the spam, but keep a lookout for genuine sounding postings. More than a couple of negative stories should ring alarm bells, particularly if the casino concerned hasnt even taken the time to respond to negative newsgroup postings.
-End quote
 
A

Anonymous

Guest
About Yanni's businessman cyber casino....I assume it's the same as cybersportsbook.com cos you can't join yanni's if you r a member of cybersportsbook.com. Then tell me how do I cash out $25 I made from cybersportsbook.com's generous free $10 WITHOUT MAKING A DEPOSIT SO I CAN GET THE PIN

I may have missed something but you only get the pin to withdraw once you have made a deposit, contrary to a posting I assume Yanni made in www.winneronline.com forum


Also Microgaming Blackjack hasn't got the best rules but it is fair. After hundreds of hands trust me I know. It's an ok game.
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
DER MY BRAIN HURTS

Microgaming software is fatally flawed its fair?? wait till you get a blackjack and the dealer gets 17 and you lose the bet


IT HAPPENS ON THEIR ROULETTE

AND THEY DONT DENY IT
 
L

lascegashitmob

Guest
PRO CYBER HAVE FAILED TO PAY MY SERVICE CHARGE OF $25000 BAD BAD PEOPLE
 
S

Signed off Steve

Guest
Last post here where the site recommends micrograming casinos. YIPPEE YAHOO ALRIGHT. I GOT MY CHECK YESTERDAY 96 DAYS LATER. [color=ff0000]••••[/color] YOU DEAN.
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
Bryan got a response yet??

let me guess

NO

PULL THEIR ADS

or go the full hog and recommend first live as well I see no difference
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
AM I correct in saying that ALL Microgaming casinos have been removed from this site somebody double check I may have missed one
 

dave_r

Dormant account
Joined
Oct 6, 1999
Steve, now that you've FINALLY been paid, I think Dean and Mandy of Microgaming deserve some credit.
Dean kept his promise to make sure you were paid.

ITS BETTER TO BE PAID LATE, THAN NEVER!

However, I still think Dean broke his promise to get your situation resolved in a TIMELY manner.
You should have received payment no later than
a month ago. And there is no excuse for this.
The other issues that I raised in my previous message are still valid, and have yet to be addressed by Microgaming. Why would I want to play at with a Microgaming licensee, if Microgaming itself has such poor cust service
and is unresponsive to complaints made about its licensees.

Casinomeister readers are armed with enough info
to make up thier own minds.

However, Bryan should not pull the ads for any casino except ones affiliated with Golden Palace.
River Belle and Lucky Nugget have done nothing wrong, and should not be blamed for the poor cust service of thier tunkey provider.

It is important that ownership issues are resolved for casinos that Bryan advertises and recommends. Bryan needs to know if any of those casinos are owned by the same company as Golden Palace. (GP has several casinos under different names.)

I, personally, will continue to play at certain Microgaming casinos. I believe there are certain ones that are better than others. The Sunny Group, has given me the best cust service of all them. They run Mapau, Casino Fortune and Miami Beach Casino. After playing a year, I can truly say I've had NO problems.

However, I have lost more than 33% of all monies deposited with Microgaming casinos. I have tracked my play, and have found there is no way to know if the software gives true Vegas odds.
LVHM - the message by C3I casino in regards to the fairness of Microgaming blackjack makes me very skeptical. If the odds are set at 96% and your results are based on the wins/losses of other players, then you are not playing an honest game. In a fair game, the casino has less than a 1% advantage over a SKILLED (basic strategy) player. The C3I rep stated that the dealer will do WHATEVER IT TAKES TO WIN, in order to make the overall blackjack odds 96%. In a later message, Dean from Microgaming stated that the C3I rep was wrong, but how can I believe him, especially after he has disappeared from this froum without a trace?

I have also heard the River Belle gives players excellent cust service. However, I have chosen to stay away from River Belle, since it uses the Proc Cyber Services ecash company. Proc Cyber is the most paranoid ecash company on Earth. If you win $1000 + (above your intial deposit) they will ask you to photocopy the front and back of your drivers license, and the front and back of all your listed credit cards, and fax it to them. You also must fax a signed authorization form for all charges listed. Then, and only then, will they send you your $$$. In my opinion, players have a RIGHT to privacy, and should be entitled to thier money without such EXTREME SECURITY MEASURES. If a player denies a charge with Proc Cyber, and Proc Cyber has this info on file, the player may have to end up making payment. This is a shame. Other turnkey providers like Cryptologic and Bossmedia use the PIN CODE system, which has turned out to be the best system around. Nobody can make deposits or withdrawals without first being mailed a PIN via snail mail. This serves as the best address confirmation in the world. Cryptologic has publicly stated that ever since they put that system in place, thier rate of fraud is less than .0025. (Thats virtually non-existant!)

As for LVHM's claim that the Microgaming software is flawed, I agree with him. There was one time my credit balance showed a higher amount then was actually in my account. Microgaming will never, EVER admit there are problems with the software, since everybody would start demanding refunds. I believe LVHM won the CashSplash, and Microgaming
used a "bogus reel" excuse. C3I deserves credit for refunding all him money, but should NEVER have blacklisted him from all Microgaming casinos.
He had a leigitimate dispute with him. If they thought he was a liar, then why did they refund
$17,000? Aparently his complaint had merit.
But after a dispute like that, LVHM is
screwed and can never use that software again.
This, too, is a shame.

So, Microgaming, you have lost a lot of creditibility with myself, and other members of the Casinomeister forum. The high rollers are putting thier money elsewhere.
 
A

Anonymous

Guest
Dave R,

I hear what u r saying about Proc Cyber Services, but did you forget that the casinos you were praising (Sunny Leisure Group) have the same policy? You need to send them a credit card copy and statement or utility bills before receiving ANY excess winnings.

This is worse than Proc Cyber because in the only casino I played that they handled ecash I was sent a check for my winnings of around $46 without having to provide any of these details. I'm sure if I'd won a few hundred or more I would have been asked to send them, but I'm sure there is some good reason for it.

Also I've had a few problems with the sunny group. Have you ever been promised bonuses but they don't turn up in your account even after they email you saying they have placed the bonuses in there? On three occasions, I've had to email them a few times before getting the bonus.

I've had absolutely no problems with Golden Palace casino (except they don't answer email). It was actually the first I joined, after they offered me $100 free when I deposited $50. I cashed out over $200. Recently they gave me $100 free for no reason, and the winnings were in my bank account 10 days after I cashed out (which was a Saturday so it only takes about a week to get the winnings in my experience). They only charge $15 for bank transfer and it is very efficient. Recently they had a 50% bonus offer for a couple of days. It was valid for purchases up to $5000. I only put a few hundred in but I've made a few hundred profit from it.

I do agree though about customer service. Golden Palace never responded to any of the emails I sent them (about 2). I think they expect everyone to phone them.
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
The more people that post here the more any doubter will have that MICROGAMING SOFTWARE IS FLAWED I have experienced it first hand and as every day goes by more and more people prove my point
 
Y

Yanni

Guest
Dear anonymous;

My casino is different than Cybersportsbook in that when you sign in in my casino; the pin is e-mail to you instantly without the need to make a deposit!!!

However, since you are already a member at cybersportsbook, and since cybersportsbook is a member of Casino Affiliate Network and so the Businessman Cyber Casino is; then you can use you same username and password and play at my casino!
Moreover, you will not get another $10 at my casino if you got them at another member of CasinoaffiateNetwork, because my Casino and the other casinos like cybersportsbook use the Casinoaffiliatenetwrk to market our service and we actually get the $10 from them and we then credit them to your account; and they do not give $10 more than a single time to a single player; even if he signs up at another casino that use their marketing program.

So, anonymous, if you have signed up first at my casino, then you would have got the PIN e-mailed to you RIGHT away without any deposit.

Afterall, get your enthusiasm and play at my casino!!! (to tell the truth... I am still losing money!! I may lose more!)
 

dave_r

Dormant account
Joined
Oct 6, 1999
Sunny Leisure does not have the same policy as Proc Cyber. Sunny Leisure simply asks for address verification, and a faxed copy of a utility bill is acceptable. I have no problem whatsoever with this policy, since it does not infringe upon my privacy.

Proc Cyber asks for front and back of your driver's license, and front and back of every single credit card listed with the casino, and also requests a signed authorization form listing all charges and agreeing to Proc Cyber's terms and conditions. (The fine print) Then and only then do you get your money. This policy is completely paranoid, and believe me, thier reason for such a policy has very little to do with security, and more to do with protecting thier own interests. They want make sure that they get paid no matter what. If they double bill you by mistake, you HAVE NO RECOURSE. If you have a dispute with the casino (like the one LVHM had with C3I), you have NO RECOURSE. If the accounting department makes mistakes, and it takes you 3 months for you to get your money, you have NO RECOURSE.

Also, by sending all that info to Proc Cyber,
you are risking the possibility that someone could create a duplicate identity using your info. They could literally become you, run up thousands of dollars in credit card charges, destroy your credit rating, and do other illegal things using your good name. Think its not possible. Think aagain. Even if your info is on file in the most secure of locations, and only authorized personal has access, there is no telling who is corrupt and who is not. You never know when the wrong person will gain access to your private info.
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
As promised I have today spoken to PriceWaterhouseCoopers very nice tea and biscuits etc,
I have expressed my facts in the usual lasvegashitmob style and they showed genuine concern and will investigate what I have told them and we can expect a full reply shortly although apparently it is Christmas time so we can expect a short delay

Merry Christmas Microgaming
 
K

Kyla

Guest
Here's a brainteaser for the day....how do you prove that GoldenPalace DOUBLE-BILLED when they hold your winnings, reduce them by CANCELLING "charges" you supposedly placed on your card AFTER you won and cashed out. Pretty clever as the charges YOU SUPPOSEDLY made NEVER show on your credit card statement. And yes, I know Hitmob warned everyone...but this was "prior" to the GoldenPalace and Microgaming Scam!
Thanks for any advice!
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
Welcome to the forum Kyra,

Hey look another microgaming casino player who was scammed

spread the word
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
Kyla

when you bought-in at the casino the purchase WILL be billed on your credit card statement if they cancel the purchase out ie refund your purchase this will show as a credit on your statement they cannot cancel a purchase out without it showingon your statement and please keep a full record on all purchases and note all your winnings this way you can prove they are lying when you get double billed which is a sad risk you take especially with microgaming casinos
 
D

double billed

Guest
Imagine that! Double Billing by a microgaming.
Cancel all your charges right away and tell them why when they call you. Call visa international or whatever credit card company that you used.

But most of all, stay far away from microgaming casinos.
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
3 out of the last 7 cash splash winners at were at c3i
ummmmmmmmmm beginning to get the message everyone?????


-Our Current Winner-
To Be Announced . $ 14010.56 Caribbean Cyber Online Casino Wednesday, 22 December, 1999

Name : Amount : Casino : Date :

-December Winners-
To Be Announced . $ 30874.10 English Harbour Casino Wednesday, 22 December, 1999
David T. $ 25570.13 Caribbean Cyber Online Casino Sunday, 19 December, 1999
Daphne L. $ 20479.79 King Solomons Online Casino Saturday, 18 December, 1999
Kay D. $ 12586.00 Riverbelle Casino Wednesday, 15 December, 1999
Karen M. $ 44401.55 English Harbour Casino Wednesday, 15 December, 1999
Lois C. $ 13312.92 Caribbean Cyber Online Casino Saturday, 11 December, 1999
 

lasvegashitmob

Dormant account
Joined
Oct 29, 2002
RIVERBELLE HAPPY WITH PROC CYBER
(well you would be wouldnt you Charl owns it)

lets look at some facts

Good Day,

Thank you for the e-mail.

With regards to query, we have been in contact with Proc Cyber Services and
they have assured us they do not have any affiliations with Cyber Finance
whatsoever and that there was no breach in confidentiality. We are however
confident using Proc Cyber Services as a stable and secure e-cash merchant
and we will continue to so.

We thank you for your patronage. If there are any further comments, queries
or suggestions do not hesitate to contact us. We are available 24 hours a
day, seven days a week.

Happy Holidays!!

Wesley
E & O.E


OK NO BREACH OF CONFIDENCE EHHHH?????

REMEMBER WHEN HE SAID THIS

I can assure you that Proc Cyber Services did not share your personal
information with any other E-cash processor or online merchant

WELL EXPLAIN THIS

We will be in contact with Mpact once their office opens to find out why/if your card numbers have been blacklisted/put on negative database. As mentioned, we have no intention of denying a well respected client access to our services.



SO YOU DONT SHARE INFORMATION
BUT YOU WILL BE IN CONTACT WITH MPACT ONCE THEIR OFFICE OPENS

BUSTED BAARD ANOTHER LIE UNCOVERED

BY the way dont first live use mpact ?????

PROC CYBER SERVICES "VERY BAD LIARS"
 
S

sbc

Guest
Most coincidentally (or is it?) I have a complaint against one micrograming casino and I threatened them that if they do not adhere to my request by a certain deadline, I'll publicize my complaint in a well known forum. Meanwhile, I just noticed that the wire transfer instructions of a few casinos are the same. If you don't already know this, Golden Nugget and Star Online Casino are owned by Golden Palace.

Golden Palace: Chase Manhattan Bank ABA #021000021 for credit to Account #001-1-879293 in the name of Swiss American Bank Ltd., (Antigua) for further credit to Golden Palace A/C #1626901.
(From GP website)

Golden Nugget: Chase Manhattan Bank ABA #021000021 for credit to Account #001-1-879293 in the name of Swiss American Bank Ltd., (Antigua) for further credit to A/C #1626901.
(From GN casino software)

StarOnline Casino: Chase Manhattan Bank ABA #021000021 for credit to account #001-1-879293 in the name of Swiss American Bank Ltd., (Antigua) for further credit to GrandA/C #1626901.
(From SO website)

As for English Harbor, the wire to Chase Manhattan Bank is to the same account but further credit is to a different account -

English Harbor : Chase Manhattan Bank ABA#0210000211. For credit to account #001-1-879293. Favour: Swiss American Bank Ltd. For: English Harbour Entertainment Limited.
Account # 1654301
(From EH website)
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top