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Apology to Fortune Lounge

Discussion in 'Online Casino and Poker Complaints - old section' started by drtyharry, May 18, 2004.

    May 18, 2004
  1. drtyharry

    drtyharry Dormant account

    Occupation:
    Retired
    Location:
    Baytown, Tx
    I think I owe Fortune Lounge an apology for the thread titled Warning (Fortune Lounge). I should have put warning (debit Card). I guess I should not write these when I am upset. In all fairness I must praise Fortune Lounge for the quick response to the situation and for the bonuses they handed out while waiting for the refund. I received $1000.00 from fortune lounge and $172.00 in insufficient fund fee reversals. Four months ago I deposited $20.00 at Vegas Villa and six hours later had $2300.00 so they will pay. I will also praise them for the quick payouts when I do cash in. It is never more than three days to reach my bank. My apologies to Fortune Lounge for the mis understanding as it was Owen ltd I was aiming at. As for what I said about losing so much money I guess thats why it is called gambling. If a casino paid every time you played they would be out of business in no time. I have played at nearly every online casino there is on the net and I must say that Fortune Lounge is the best so far that I have found. In closing I want to say that I was warning friends to use something like Neteller or Firepay and never use a debit card at ANY casino. The error was not the fault of Fortune Lounge and they responded in a fantastic manner.
     
  2. May 18, 2004
  3. jpm

    jpm Dormant account

    Nicely done Harry :thumbsup:
     
  4. May 18, 2004
  5. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    :thumbsup: dirtyharry
     
  6. May 18, 2004
  7. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Agreed, nice post.
     
  8. May 19, 2004
  9. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    drtyharry: Our most sincere thanks for your post.

    We hope never to see another issue of this nature and we, again, apologize for the inconvenience it caused.

    Your support is sincerely appreciated.

    VP Operations
    Fortune Lounge
     
  10. May 31, 2004
  11. perky34b

    perky34b Dormant account

    Location:
    Freedom PA
    While its a nice note harry, I don't think you should even feel you need to apologize to fortune lounge for having a problem with THEIR processor, which also caused you much grief for trying to play on their casino. They should be responsible for the processors they choose, and yes the processor can screw up and can rip people off very easily without the casino even being aware, but the casino is at least partially responsible for this, as they chose the processor, not you. I personally think its sad that they made you feel you needed to apologize, when they should be apologizing left and right for what happened to you. And after having some real bad experiences with their new processor myself, I'm thinking either they didn't get any better at picking processors, or perhaps they have an inkling of whats going on. Glad you got it all worked out in what is a somewhat speedy manner for matters like this.
     
  12. May 31, 2004
  13. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    perky34b: yet another attempt from you to stir. I did not attempt to get an apology from harry. The fact that he has done so shows his decency.

    You did not have a problem with our processor. You apparently had a problem with Neteller which has not been proved (as I am still awaiting the transaction numbers from you).

    Instead of keeping on slating us in the forum, why don't you mail me as I requested in the other thread so we can resolve this issue for once and for all (I need a mail from you to check why you are claiming not to receive mails from us and from my personal mailbox).

    The fact that you refuse to co-operate and this posting is starting to look quite deliberate.

    VP Operations
    Fortune Lounge
     
  14. May 31, 2004
  15. cipher

    cipher Banned member - being a jerk

    WIM,

    Your decision to PERMANENTLY and DECISIVELY dump your money processor in this regard should be taken as an absolute example to all internet casino operators as to how such matters as these should be dealt with. Congrats.
     
  16. May 31, 2004
  17. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Seconded, on both counts. At this point I assume that these "Perky" postings are without substance and malicious, and should be disregarded.
     
  18. Jun 1, 2004
  19. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Perky...

    The Fortune Lounge man is trying to offer you assistance with your situation.

    It certainly appears he is trying to be helpful. You should at least give him a chance to solve your problem.

    I have never had any problem with Fortune Lounge... in fact I find them one of the best I've dealt with.

    And I'm not known for tossing out accolades to very many online casinos... :cool:
     

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