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Anything new with Top Game?

Discussion in 'Online Casinos' started by Mavin1, Sep 30, 2009.

    Sep 30, 2009
  1. Mavin1

    Mavin1 Dormant account

    Occupation:
    Caregiver/homemaker
    Location:
    Arizona
    So, things have died down, but I am still waiting to hear if there is any new progress with the Top Game industry?
    Are the previous issues still in the works, being fixed/corrected?
    I see there is a new slot and it gives a value for the wild symbol, but have not seen a value placed on the other slots wilds, will these be changed?
    I also see some of the slots have been pulled, are they being revamped?
    Will the high wager requirement be lowered for the jackpots?
    Waiting patiently for some news. :oops:
     
    1 person likes this.
  2. Sep 30, 2009
  3. bonustreak

    bonustreak Senior Member webmeister

    Occupation:
    webmaster
    Location:
    Home Office
    All your questions are great and very important so I hope a rep can come and give us an update.
     
    1 person likes this.
  4. Oct 1, 2009
  5. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    I know they get some complaints here, but that aside, their slots seem very fair to me, maybe even a little loose. I just wish they would improve their cashout process. It's way too slow.
     
    1 person likes this.
  6. Oct 1, 2009
  7. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    The only thing good I'm seeing so far out of Top Game. Is the rather lage welcome bonuses, but am still curious that if I were to deposit at one of the few Top Game casinos. Let's say I do win, would I get paid? Being that software as a whole is rogued just not sure if I'd even trust them.
     
  8. Oct 1, 2009
  9. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah - response

    Hi :)

    I represent Rome but I'd like to update you with what I know about these issues.

    TopGame are in the midst of a process of improving our existing slots and bringing in new ones.

    First, the slots that were taken off have been taken off for an upgrade of speed so they spin faster (players asked for it) as well as a QA process for TST - As you may know they are currently under TST evaluation of gaming fairness, which is a third party company (well known in the online gaming world) auditing our Random number generator and our payouts, we expect certification to be along this month.

    As for the wilds - All new games will have it, they are still working on changing the existing slots, but it is apparently a very hard thing to do as the slots are already configured a certain way. 2 new games are coming out in the next month or so and both will have the wilds. The exact same goes for the high wagering requirement on the jackpot slots, unfortunately. I personally have been pressing for change but it was explained to me that it is quite hard to change these terms once the slots are played and they are trying to find a way to do so without taking the slots down for too long and having to completely redesign the game engines.

    I will of course offer further updates as I receive them.

    Cheethawind - I can assure you that you will NEVER need to fear non-payment of withdrawals approved by a TG casino - They may have what is considered a slower than average withdrawal approval (3-5 working days) but they pay. Just ask around. They are currently in that area of CM because of technical mistakes, not for non-payment issues.

    Kind Regards,

    Noah
     
    1 person likes this.
  10. Oct 1, 2009
  11. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Hi Noah,

    I play at 32Red at best I've received payment to Neteller in 3 hours. The longest I've waited is 22 hours.

    Other MG casinos I expect to wait no loner than 48 hours for my funds to hit NT.


    For me 3 days withdrawal approval is absurd. And 5 days is without doubt unacceptable. IMHO expecting players to be OK with this by trying to cloud it with you'll be paid, is a bit rich for my liking.

    I can understand a Bank wire and check taking this long but you also place web wallets into this extended time frame.

    Players aren't fools and by experience us players soon learn that casinos that enforce these unrealistic withdrawal times are seriously out of touch with their players.


    Cheers

    Dave
     
  12. Oct 1, 2009
  13. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah - response

    Hello Dave,

    I respect your opinion concerning this issue but I believe we have discussed it already on another thread. I made it clear that this is the current time frame, if players find it unacceptable or not, that's up to them, and you've made your feelings on the subject clear. We make no excuses or try to hide the fact that there is a certain withdrawal time, we aren't lying or trying to deceive anyone about it. We compensate in other things like great bonuses and a great payout. This is obviously something we're trying to do better but for now this is the time period.

    Kind Regards,

    Noah
     
  14. Oct 1, 2009
  15. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    I think its somewhat unfair to compare a quite new casino, which also targets US players, to 32Red. And they havent always been that fast.

    And its still faster than Nedplay were it can take up to one month or more. And there are still many MG casinos with a 48h pending time which cant be altered.

    But I wonder if the withdrawal is reversible during the 3-5 working days?
     
    1 person likes this.
  16. Oct 1, 2009
  17. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah - Answer

    Hi Spiderlegz,

    To answer your question - it is reversible, but we also allow our players to deposit and to receive bonuses (although t&c reserves the right not to give bonuses, we do give them), so having a pending withdrawal doesn't disturb your play and you are not required to cancel it to play.

    Kind Regards,

    Noah
     
    1 person likes this.
  18. Oct 1, 2009
  19. bonustreak

    bonustreak Senior Member webmeister

    Occupation:
    webmaster
    Location:
    Home Office
    I just wanted to mention that while I was at the conference in Budapest I did manage to sit and talk with the new CEO of Top Game and I have to say he was very impressive with the passion and his commitment to the future of Top Game. They do seem to be very concerned with any issues that arise and eager to fix all the glitches that players find. I also mentioned to him that a 3rd party audit of the software RNG would go a long way in players and affiliates eyes. They are in the process of getting this done as well I was told.
     
    2 people like this.
  20. Oct 1, 2009
  21. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Can you say who he is, when he was appointed and what his background is?
     
  22. Oct 1, 2009
  23. bonustreak

    bonustreak Senior Member webmeister

    Occupation:
    webmaster
    Location:
    Home Office
    Well I don't think it is a secret since he was at the conference and spoke to many affiliates so sure, Yossi is his first name and I don't recall his last name so sorry. He has been in the iGaming biz for awhile but of his exact background I am not so sure but I believe he worked at Brightshare at one time.
     
    1 person likes this.
  24. Oct 2, 2009
  25. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Occupation:
    Manager
    Location:
    USA
    I've been waiting since September 23rd for two withdrawals that are still "pending" at 7spins casino. They quoted usemywallet withdrawals as taking 7-8 business days. It's very frustrating waiting.
     
  26. Oct 2, 2009
  27. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    I put in a withdrawal request today, so I will absolutely let you know how it goes. :)
     
  28. Oct 2, 2009
  29. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    That's where I put in a withdrawal request. If it takes longer than 5 days, I am uninstalling, and I'll play on Rome instead. But I'm going to give them a chance.
     
  30. Oct 2, 2009
  31. Mavin1

    Mavin1 Dormant account

    Occupation:
    Caregiver/homemaker
    Location:
    Arizona
    Top Game/Rome

    Hi, Eviecakes here. I just wanted to let you know that I as a typical player have had 2 withdrawals from Rome, would have been 3 but played the third one :) and although they are not immediate, which I don't mind one bit, they do pay. The time seems longer because we typically count the weekends too, but as with all casinos they only count business days. :thumbsup:
     
  32. Oct 3, 2009
  33. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Occupation:
    Manager
    Location:
    USA
    Still waiting and getting the runaround consistently. All my paperwork was in order as I made a previous withdrawal.
     
  34. Oct 3, 2009
  35. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    Greetings, Noah,

    I honestly was not aware that Top Game casinos had been rogued until this past Monday (my fault, I didn't check the list closely enough), but everyone gets a second chance, and so I presume that your presence here is an attempt to try to show everyone that you guys got your act together. That's fine, I like Top Game (though as long as you are on the rogue list, I will refrain from either pitching a bitch to CM or depositing all that much):

    On another casino watchdog site (can I name it, mod? Is there a TOC about such things?), your casino, Rome, has been rogued for failure to keep your partners paid.

    I would like to hear your response to this accusation. Thanks. :)
     
  36. Oct 4, 2009
  37. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah - response

    Hello Nisobar,

    First, I'm not sure TG are actually rogue on CM, they are in bumbling errors or something like that, which admittedly isn't a great position for them either. But as a few have said in this thread, I do believe that this is a forward marching company, with some great ideas and great people driving it, and I believe they will become a very important company in the online gaming world.

    About Rome's problems - Yes it is completely true, we had some trouble collecting our money from our old processor, and eventually never got it back, this caused a serious delay in our payments to some of our affiliates, though we kept paying our players, as that is our priority.

    We have since then switched to a new processor that doesn't suffer from these kinds of delays and all of our affiliates will be paid in full before the month is out. I also comment on that 'other' web site and I say the same there. However none of this has ever affected our players, to which our first obligation is.

    Kind Regards,

    Noah
     
  38. Oct 4, 2009
  39. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    I'm actually surprised that you and many other "Online Casinos" don't insure yourselves against processor failures with "You must register/login in order to see the link.". Have you guys not even considered this as an option?
    ____
    ____
     

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