Anyone iNetBet w/d info help

[hippo925]

Inetbet, it is understandable that you are concerned about people posting on issues concerning your casino. However, your replies were not exactly tone-friendly. There are several casinos eg 32RED, 3 Dice and TIV who are ranked at the top of the list as far as customer service is concerned yet they still receive the occasional complaint here. They came thru these tests with flying colours and there are now even more players impressed by them. Postings from players on issues with casinos may not necessarily be a bad thing. It's how you handle it.

I hope every casino rep reads this passage!!!

Trust us, we want to be impressed by a lot more casinos! The alternative is that we all go to the three casinos mentioned above which is absolutely fine with me if no other casinos want to put in the effort. All joking aside, it does take a lot more than just a few smileys'. To all online casinos in general...How about treating us as if we were customers/patrons that you were dealing with FACE to FACE? You know... real people? Not just account numbers and dollar signs? I'm not singling out inet, but some of the responses (and lack of) by some casinos are things you just would never see regulary in the real world by businesses with a successful model.

 

[iNetBet Promos]

Hi Everyone,
Let me endeavour to respond to the outstanding points to the best of my ability:

I do understand peoples concerns RE: sending in fax back documentation. In an ideal world we would not need this procedure. Alternatively we would ask for this prior to someone playing. However as you all know this is not possible. Unless this was an industry wide norm then I could guarantee this would deter 99% of people from joining.

It has been suggested that this policy is solely to delay payment of a win. As any regular at iNetBet will attest, this is completely incorrect; all our payouts are completed in a prompt manner.

Certain people seem to think that this procedure has little or no impact in preventing fraudulent activity. I can assure you that it does have an influence, hence the reason it is in place.

The premise of any attempted fraud is to extort money. If someone cannot prove that they are the legitimate account holder etc then they will not be paid. If this is made clear from the start then the amount of attempted fraud is greatly reduced.

The fax back procedure is not just there for fraud prevention it also enables us to have all correct details for a player verified. In many cases there are errors when a player signs up or the details have changed. We also need verification of payment details when sending out winnings.

As SlotsWizard correctly alluded, the bottom line is, whether you agree or disagree with the above, we are contracted to request this information by our processors.

As to the content style of my last post, I am sorry if my posting manner was misconstrued as snooty/condescending/tone unfriendly etc. It was most certainly not my intention to give this appearance and I was simply trying to address the queries laid out in a professional and reasoned manner for all. Perhaps something is lost in translation

Of course if someone suggests in their first response to a thread, on the Webs most popular Gaming related board, that that we may be a shady operation then we shall defend the good name we have built up over the last 9 years. This is not us being either annoyed or irritated; it is simply a response to an unfair statement.

I do realise that the fax back form is a bug bearer with some. However as I stated previously we do not hide the fact that one is needed. We try to make this process as easy and painless as possible for players - as others have attested to here. As stated previously it is also mandatory procedure as laid down by our processor so there really isn't much we can do about it and it will remain so for the immediate future.

If anyone has any other queries please be sure to either PM me or contact our support dept on support@inetbet.com
Enjoy the rest of your week

Best Regards
iNetBet Promos

 

[LaurieJim]

I don't blame the iNetBet rep for being firm; they're often the first casino to take a beating around here. Even I have sometimes dished it out, but this thread is going a little overboard. If you don't like the way a casino operates, don't play there - it's fairly simple.

As far as documents and ID, have you ever played at a US casino? You need documentation to sign up for the comp program, you need documentation for $1200+ wins, you need documentation to write a check, you need documentation to do a cash advance on your credit card (if done at the cage), etc.

Inetbet is complying with the regulations of their licensing jurisdiction and/or credit/debit card processors by requiring this information. Of course they can't verify face-to-face that you are you, in the way that a land casino cashier can, but when the US finally regulates online casinos you can most likely count on the documentation requirements being two or three times more involved than they currently are. We'll probably have to print and fill out an application form by hand, sign it, snail-mail it, then wait for them to receive it and approve it before letting you play.

iNetBet's procedures are a breeze compared to what the future will be like when the US finally gets it act together.

i for once will have to take a stand and agree with s/w on this thread, i feel inetbet along with the few good casinos, u.s players are allowed to play at should not be taking a undeserved beating cause a casino wants a fax back form or a signature to protect themselves, whens the last time you have ever used your credit card at a b/m or at a department store and they requested your drivers lic. or picture i.d or try to cash a check at your local grocery and they take the info off your lic also. i think imho some of you guys are blowing this way out of the water!! does inetbet pay? yes...do they require docs when using a bank visa? you bet!! thats just good bizz folks and in a way protects you also from someone using your credit card without your knowledge, remember nitromixer the dude everyone thought was a whale he used a credit card from a family member that had no knowledge of it and was caught and he took several of you on a ride promicing money to some to meet him in a/c and you were ready to jump on the band wagon then,remember? this is a bizz, they are not your friends, they are here for a proffit or they would not be in this bizz. they offer you a" chance "to make money with a deposit just like a b/m casino......................laurie

 

[babs7262]

Just to make myself,

I do agree with LaurieJIm and S/W. My concern was something else, I kind of derailed my own post. I sent in my docs w/o being upset about it , infact, I send them in when I gamble to make my w/d faster


I was talking about the attitude and Inet graciously took us on and answered and said they didnt mean to come off that way, and I can accept that. Not to dwell peoople. life is too short. We showed concerned, its over now

 

[pacers31]

There is no protection at all for the player. Say whatever you want, but the fact is that these are policies that do nothing more than create a smoke screen of safety. Besides, there is no liability to the casino. From a purely hedonistic standpoint, the casino wants your money, you give them your money, and if something goes wrong, all you're going to get from them is gee, sorry, tough break. You also said Inet that if you required this documentation up front, 99% of people would be deterred from playing?? How hypocritical it is to invite someone in and then surprise them later. At least you are upfront about it, but you still haven't shown me evidence that all my personal info is needed at all. Perhaps if the casinos would have a player establish a PIN or something at sign up this whole thing could be avoided. I mean at the ATM it just wants a PIN number to give me cash, not some convoluted backround check!!

laurie, if you enjoy Inet, play there. If you don't mind sending all your personal info fine. Just don't admonish those with differing viewpoints. I like you and all laurie, but you tend to side with the reps on most issues. Please try to see both sides, o.k.?

ChuChu, if I'm a youngster at 45, you must be ancient!!!HAHAHAA

 

[pacers31]

Also, Inet, starting out a conversation with "I thought I explained everything to you, guess I didn't hit the submit button hard enough" does nothing to quell the players concern. But if you think being a wise ass will help your business, more power to you. It doesn't work on me, but maybe some of the sheep who buy into your ridiculous paper chase won't mind! You also stated that the fax back form has to be signed so you can compare it to the ID. If I am a fraudster I would probably be able to make the signatures appear to match. Based on this episode, I will not be playing at Inetbet. When the organization is able to recruit someone that will intelligently handle player concerns maybe, but not at present. So, until you admit that the document thing is all a dog and pony show, see ya!

 

[Lisa10xxx]

Never got answered

Unfortunately, my question that started this post has never been answered. Basically, I asked, " If I make a deposit USING a disposable Netspend card what, if any, docs am I required to send to iNetBet? I asked here because I figured someone had used that card before and made a withdrawal. I did ask them again in email so waiting on their response. As for the other issue, I won't be trying to send any more faxes with much info again. I don't want to risk my info being all over the place. Thank You

 

[LaurieJim]

There is no protection at all for the player. Say whatever you want, but the fact is that these are policies that do nothing more than create a smoke screen of safety. Besides, there is no liability to the casino. From a purely hedonistic standpoint, the casino wants your money, you give them your money, and if something goes wrong, all you're going to get from them is gee, sorry, tough break. You also said Inet that if you required this documentation up front, 99% of people would be deterred from playing?? How hypocritical it is to invite someone in and then surprise them later. At least you are upfront about it, but you still haven't shown me evidence that all my personal info is needed at all. Perhaps if the casinos would have a player establish a PIN or something at sign up this whole thing could be avoided. I mean at the ATM it just wants a PIN number to give me cash, not some convoluted backround check!!

laurie, if you enjoy Inet, play there. If you don't mind sending all your personal info fine. Just don't admonish those with differing viewpoints. I like you and all laurie, but you tend to side with the reps on most issues. Please try to see both sides, o.k.?

ChuChu, if I'm a youngster at 45, you must be ancient!!!HAHAHAA

i see both sides pacers, i really do those casinos that ask for my docs , i send. those that dont, thats even better.i guess maybe its cause i use a pre- paid card to deposit with and withdraw with q.t, i never use my personal "bank card" to gamble on and when my money is gone i save up and reload again, with a pre-paid there isnt a chance for any chargebacks . i like you too pacers and respect all your posts and have even defended your posts before.there are alot of good reps on here and there are some id like to give a good swift kick in the ass to(is that too threatening). i ve jumped thru the hoops a time or two and know what its like, it makes you feel like crap but again its part of having a good bizz....im 45 also so i must be older than dirt .........................laurie

 

[pacers31]

Hi Lisa, I think you probably got your answer through all this. Inet as with many others seem to want to play pretend safety games with our info. Sorry casinos, you can't have it. YES, they will make you send copies of everything they can get. Contrary to some opinions here, I am not bashing them, just pointing out the hypocrisy of the attitude "Deposit away, we don't care who you are, just give us your money. Withdraw and they need to see your papers!! Maybe in Communist China or North Korea, but not here in the USA. If I thought for one minute that providing these docs would make me any safer, I would jump on the bandwagon right now, but I don't.

 

[Lisa10xxx]

iNetBet Answered email

I asked what details I had to send exactly if using disposable netspend card and this is reply they sent me and I have to say they were fast on response so I thank them for that. They suggested a reloadable netspend card I will look into it. iNetBet has been very nice as to my emails, Although, I'm not sure I want to send all that info again. But, I guess it is their rules so if I want to play I have to send. I am still thinking about it.


It is probably easier to simply look at our fax back form and you will see:

You do not have permission to view link Log in or register now.

It is really just your account details. i.e. full name, address etc

The details of your deposit method

You also include details of any other information that may be needed for your withdrawal

e.g. if you wanted a wire transfer there is space for your bank details



Regards

iNetBet Support

 

[anniemac]

Let me preface this post by saying that I do not play at Inetbet. That being said, I really do not see what the problem is about sending in ID documents. I think that every casino I have played at has asked for verification/identity documentation. I had to send all that stuff to Quicktender just last week and I have had an account with them since they first started up and with ECO card before that.

Is is a PITA, you betcha! Do I send them, you betcha!

Try writing a check at a B&M casino and see what you have to have. Hit a big win and see what you have to have before they will pay you.

Besides, with the possible exception of your banking information, all other personal information is available to all on the internet including a precise map of where you live. It has gotten to the point that it makes no difference whether you give out personal info or not, it can be had by all.

 

[Lisa10xxx]

I understand your thinking!

Hi Lisa, I think you probably got your answer through all this. Inet as with many others seem to want to play pretend safety games with our info. Sorry casinos, you can't have it. YES, they will make you send copies of everything they can get. Contrary to some opinions here, I am not bashing them, just pointing out the hypocrisy of the attitude "Deposit away, we don't care who you are, just give us your money. Withdraw and they need to see your papers!! Maybe in Communist China or North Korea, but not here in the USA. If I thought for one minute that providing these docs would make me any safer, I would jump on the bandwagon right now, but I don't.

I totally agree with you. I don't know why some casinos want all this information but they don't ask of it when taking my money? Also if it's illegal for me to play than how can they be protecting me or themselves? Anyway guess it's what we have to go through if we want to play online right?

 

[chuchu59]

There is no protection at all for the player. Say whatever you want, but the fact is that these are policies that do nothing more than create a smoke screen of safety. Besides, there is no liability to the casino. From a purely hedonistic standpoint, the casino wants your money, you give them your money, and if something goes wrong, all you're going to get from them is gee, sorry, tough break. You also said Inet that if you required this documentation up front, 99% of people would be deterred from playing?? How hypocritical it is to invite someone in and then surprise them later. At least you are upfront about it, but you still haven't shown me evidence that all my personal info is needed at all. Perhaps if the casinos would have a player establish a PIN or something at sign up this whole thing could be avoided. I mean at the ATM it just wants a PIN number to give me cash, not some convoluted backround check!!

laurie, if you enjoy Inet, play there. If you don't mind sending all your personal info fine. Just don't admonish those with differing viewpoints. I like you and all laurie, but you tend to side with the reps on most issues. Please try to see both sides, o.k.?

ChuChu, if I'm a youngster at 45, you must be ancient!!!HAHAHAA

Well, I got news for you. I am 4 years your senior dude.

 

[babs7262]

This one of those threads Im afraid that Isnt getting anywhere or accomplishing anything. Pacers....you know we are ok, right?


Let just drop this because you are not going to get the answer you are looking for and youre so upset that you keep repeating yourself and it's gonna end up having alot if negative effect. I know...you don't care BUT people that like in here do care! Why dont you take a break from the thread and cool off. please?

Infact, maybe a moderator should just close this ?

 

[Casinomeister]

...Infact, maybe a moderator should just close this ?

No need to close it since it seems to be running out of steam anyway

If there are any specific complaints - just not a "moan 'n groan" - but a specific complaint that can be sorted out, please post this in the complaints section.

Or if you'd like to continue a conversation on ID docs, maybe a new thread is justified. Your call.

 

[RobWin]

I really do not see what the problem is about sending in ID documents. I think that every casino I have played at has asked for verification/identity documentation.

And the saga continues...Just let me first say that this post is NOT speaking to INetBet personally but to all online casinos in general that request this documentation be sent in...Let me see if I can shed some light on this for you why it is so dangerous for sending your ID docs across unsecured fax machines or thru email transmission, within the last couple of years "Identity Theft" has become rampant, you practically hear about it everyday in the news, as recent as last year "Choice Point" in Atlanta, one of the country's largest information gathering warehouse, their security was compromised and this effected thousands and thousands of people...so my point is if the data can be stored by the casinos or processors then it can be accessed by the disgruntled employees that work for these operations...

Another example of this is the fact that, lets say you don't own your own fax machine, so you have to run out to Kinkos or wherever and fax in your documentation...well guess what, all of that information that you just sent in to the casino is also stored on the fax machine that you sent it in from, and it can be printed out at a later date by anyone who works there, whether it was an old fax machine with an ink ribbon cartridge or one of the newer models with only an ink cartridge only, anyone that works there can go back to that fax machine and print out any data or fax transmission that they choose...

Now lets say you just want to scan and email your docs in .jpg format to the casino...sounds safe and simple enough right...WRONG...unless the service provider of your email service transmits your data thru encrypted format then you are screwed again, now how many of you guys actually know whether or not your email service provider offers this service...

Try writing a check at a B&M casino and see what you have to have. Hit a big win and see what you have to have before they will pay you.

You are comparing apples to oranges here, when you are writing a check to anyone for cash back of course you have to show ID and if I asked one of the online casinos to simply just "cash" a check for me without them providing me with any product or service for that check then yes...I would also expect to show them my ID for cashing that check for me as does a B & M casino, because for all they know, you could just cash that check and walk out the door without any requirement for you to play back any of that cash after you cashed that check...

As far as: "Hit a big win and see what you have to have before they will pay you" at a B & M casino...well there again you are comparing apples to oranges in the fact that the only single reason that a B & M casino asks you for ID info at this point is for the simple reason of, the IRS audit forms which are required by the IRS and not the B & M casino and also DO NOT APPLY to online casinos, at least not yet...

Besides, with the possible exception of your banking information, all other personal information is available to all on the internet including a precise map of where you live.

I would have to agree to disagree with you on that point...that really all depends on how well you have protected your personal information over the years !!

 

[ugaboga]

I don't want to chime in late, but I kind of agree with Pacers. I'm not suggesting they're irritated on purpose, "some" of their responses to e-mails comes across as abrupt and "cold", lacking true qualities of customer service.

Apart from that small kink, they certainly do pay and are a reliable casino. I just think they need to work on the e-mail responses more, personalisation is a good thing E-mails without a name.. and a one sentence response, just don't come off so good.

I would suggest as many others have suggested here, that Inetbet should use some form of online live chat also


PS: From my experience the most curteous Inetbet staff member is "CSR Lynn" :notworthy:notworthy:notworthy

 

[anniemac]

Everyone has the right to agree or disagree with a viewpoint. There is no need to "beat a dead horse".

It all boils down to this, if a casino ask for documentation you have the choice to either send it in and hope for the best or don't send it in and deal with the fact that a) you won't be able to deposit anymore or b) you will not be paid your winnings.

If anyone if worried about identify theft, then they should never play online again. How secure is your information when you are sending it to a third world county to someone who may or may not be trustworthy. You sometimes just have to do things on faith and trust. If you bank online, pay your bills with a credit card over the telephone, use your card at a grocery store or atm you run the risk of ID theft.

Sometimes you just have to hope for the best.

 

[bryand]

Old Attachment (Invalid)

 

[NASHVEGAS]

Nevada law (last I checked) states casinos can not require ID in order for you to play. That said,there are many other compliance issues like federal laws for example where the casino to be in compliance (various types) requires ID....I need to brush up on the exact law but in Nevada (Las Vegas for sure) you can go to the county clerk and register under an alias. Of course, you would not want to use the alias for any compliance issues that would be breaking the law. Many advantage players play under aliases. Cha ching !!....If ever backroomed by a Nevada (not sure of other State law) casino, you do not have to give any kind of identification to the casino although Mr. Suit and his $10/hour knuckle boys (angry people) will inform you otherwise.....eff um!

 

[NASHVEGAS]

i for once will have to take a stand and agree with s/w on this thread, i feel inetbet along with the few good casinos, u.s players are allowed to play at should not be taking a undeserved beating cause a casino wants a fax back form or a signature to protect themselves, whens the last time you have ever used your credit card at a b/m or at a department store and they requested your drivers lic. or picture i.d or try to cash a check at your local grocery and they take the info off your lic also. i think imho some of you guys are blowing this way out of the water!! does inetbet pay? yes...do they require docs when using a bank visa? you bet!! thats just good bizz folks and in a way protects you also from someone using your credit card without your knowledge, remember nitromixer the dude everyone thought was a whale he used a credit card from a family member that had no knowledge of it and was caught and he took several of you on a ride promicing money to some to meet him in a/c and you were ready to jump on the band wagon then,remember? this is a bizz, they are not your friends, they are here for a proffit or they would not be in this bizz. they offer you a" chance "to make money with a deposit just like a b/m casino......................laurie

No, not everyone by any means but I know what I think you meant!! All good but some may take offense to implying that all fall for the BS of internet message boards!!....FTR,I posted I did not care one way or the other about Nitromixer,whale or no whale!

 

[NASHVEGAS]

.

And the saga continues...Just let me first say that this post is NOT speaking to INetBet personally but to all online casinos in general that request this documentation be sent in...Let me see if I can shed some light on this for you why it is so dangerous for sending your ID docs across unsecured fax machines or thru email transmission, within the last couple of years "Identity Theft" has become rampant, you practically hear about it everyday in the news, as recent as last year "Choice Point" in Atlanta, one of the country's largest information gathering warehouse, their security was compromised and this effected thousands and thousands of people...so my point is if the data can be stored by the casinos or processors then it can be accessed by the disgruntled employees that work for these operations...

Another example of this is the fact that, lets say you don't own your own fax machine, so you have to run out to Kinkos or wherever and fax in your documentation...well guess what, all of that information that you just sent in to the casino is also stored on the fax machine that you sent it in from, and it can be printed out at a later date by anyone who works there, whether it was an old fax machine with an ink ribbon cartridge or one of the newer models with only an ink cartridge only, anyone that works there can go back to that fax machine and print out any data or fax transmission that they choose...

Now lets say you just want to scan and email your docs in .jpg format to the casino...sounds safe and simple enough right...WRONG...unless the service provider of your email service transmits your data thru encrypted format then you are screwed again, now how many of you guys actually know whether or not your email service provider offers this service...



You are comparing apples to oranges here, when you are writing a check to anyone for cash back of course you have to show ID and if I asked one of the online casinos to simply just "cash" a check for me without them providing me with any product or service for that check then yes...I would also expect to show them my ID for cashing that check for me as does a B & M casino, because for all they know, you could just cash that check and walk out the door without any requirement for you to play back any of that cash after you cashed that check...

As far as: "Hit a big win and see what you have to have before they will pay you" at a B & M casino...well there again you are comparing apples to oranges in the fact that the only single reason that a B & M casino asks you for ID info at this point is for the simple reason of, the IRS audit forms which are required by the IRS and not the B & M casino and also DO NOT APPLY to online casinos, at least not yet...



I would have to agree to disagree with you on that point...that really all depends on how well you have protected your personal information over the years !!

and the IRS requires nothing for table games, one of the reasons I always request payment by check instead of cash, I want a papertrail for Uncle Sam....not sure anyone else deserves a papertrail but my Uncle,yes!!

 

[pacers31]

Anniemac, you are correct. However faith should be a two way street. If I'm to trust some faceless entity to pay me, they should trust me enough to pay me based on my history with the site. I'm not talking about playing somewhere once and making a hit and run win, but established customers that they have debited bank accounts numerous times for payment, should not be asked anything other than "How would you like your money?"

Damn Chuchu, now I feel old again!!! YUKYUK!!

 

[pacers31]

Lisa, it is indeed a drag to have to go through this just to play. I guess the bottom line for me is that until one of the few places I trust and that pay screws up, my hunting for a new site is over until regulation comes along!! Until then, stay in shape and work on that vertical jump!!

 

[bryand]

No complaints from me.

After bitching about the tight games at iNet, I hit $743 on a $1 spin over the weekend (but didn't stop autoplay quick enough for a sceenshot). As soon as I sent in the verification form, money was in my QT account. No complaints here