anyone having problems at GUTS

[pmhcfc]

This is insane moaning. . I also played yesterday and today. . A little bit of lag. Deal with it ....

Sorry , this thread everyday makes me pissed off.

Wll, if you have a fave casino then it always irks you if other people moan about it. That said, you can't condem people for sharing their poor experiences, as well as their good one's...that is what all forums are for.

At the end of the day, we are talking about people spending (and maybe losing) their very hard earned cash. If GUTS (or any other) casino are not up to scratch for whatever reason then customers will quite rightly moan about them.

For me, I have no idea how they can have a rating of 9 + after what I've experienced but I'm the not the be all and end all of all this, I'm just one unhappy customer. But if, as above, the reps are going to lie to people and tell them the casino is fine when it clearly isn't then what do they expect?

 

[mimi26]

Yes not to bad, and free spins come without wager, I was going to take it up, Infact I did but had trouble after I clicked deposit button, Oh well just have to hope I get some bonus emails tomorrow, Did you manage a win?

No!! cant hit anything, I had the same problem with deposit, had the close the web page 3 times before it would work

 

[Jono777]

Sorry , every day saying same thing which guts.com
is trying everything to fix it. . I think that they are trying everything to fix hole problem , which they can. .

I dont think that this forum is greated for moaning from same writers. .

It isnt fun for operator or clients. .

Totally hear where your coming from and value everyone's individual points of view.

However it is a forum to which all are entitled to their own personal opinions whether repeatedly negative, positive or a bit of both.

Gambling, as I'm sure you will totally appreciate can be extremely frustrating at the best of times so unfortunately or otherwise, negativity will always be a way players 'let off steam' and part of these threads.

 

[Jono777]

Never had a problem with GUTS cs always been very polite and good for a bit of banter , now Ladbrokes on the other hand

Ladbrokes ohhh Ladbrokes, wouldn't give you the drippings off the end of their nose.

Now back in the MG days, totally different story
(Now where did I park my tardis )

 

[Tirilej]

Totally hear where your coming from and value everyone's individual points of view.

However it is a forum to which all are entitled to their own personal opinions whether repeatedly negative, positive or a bit of both.

Gambling, as I'm sure you will totally appreciate can be extremely frustrating at the best of times so unfortunately or otherwise, negativity will always be a way players 'let off steam' and part of these threads.

In a way you're right of course. It's the same people saying the same thing that's bothering me.
Mostly it's not just in one thread either. It's like they are searching for a thread where they can complain or help someone else by feeling sorry for them and moan a little more. That is frustrating to read.

I also wonder how it come that some never or rarily complain or at least are doing it in another way.
You can actually complain in a nice way too, or talk directly to the rep. I think they appreciate that more.

 

[mimi26]

Wll, if you have a fave casino then it always irks you if other people moan about it. That said, you can't condem people for sharing their poor experiences, as well as their good one's...that is what all forums are for.

At the end of the day, we are talking about people spending (and maybe losing) their very hard earned cash. If GUTS (or any other) casino are not up to scratch for whatever reason then customers will quite rightly moan about them.

For me, I have no idea how they can have a rating of 9 + after what I've experienced but I'm the not the be all and end all of all this, I'm just one unhappy customer. But if, as above, the reps are going to lie to people and tell them the casino is fine when it clearly isn't then what do they expect?

they have only been having problems for a few weeks and IMO I think they thoroughly deserve the 9 + rating, the problem is out of their control, BUT they have got things in the pipeline to stop this its jut going to take time

 

[dunover]

TImo - explain please?

Below is my account setting at Guts:



Can you explain why I am now getting harassed weekly with duplicates of your promo e-mails (I don't mind the e-mails as the setting suggests) via SMS text message? Getting a bit p*ssed-off with it now.

thanks dunover....

 

[miksaxxx]

Wll, if you have a fave casino then it always irks you if other people moan about it. That said, you can't condem people for sharing their poor experiences, as well as their good one's...that is what all forums are for.

At the end of the day, we are talking about people spending (and maybe losing) their very hard earned cash. If GUTS (or any other) casino are not up to scratch for whatever reason then customers will quite rightly moan about them.

For me, I have no idea how they can have a rating of 9 + after what I've experienced but I'm the not the be all and end all of all this, I'm just one unhappy customer. But if, as above, the reps are going to lie to people and tell them the casino is fine when it clearly isn't then what do they expect?

Well i am in weekly playing 10 casinos so what ? Most of them use everymatrix and is lagging. But my writing was that this and many other threads are just blaming Guts. .

10 of 10 in my casinos are having same problem. .

 

[pmhcfc]

they have only been having problems for a few weeks and IMO I think they thoroughly deserve the 9 + rating, the problem is out of their control, BUT they have got things in the pipeline to stop this its jut going to take time

It's a simple case of 'One man's meat is another man's poison' - It's all a question of taste (and experience)...I'm not saying they shouldn't have a good rating, I'm just saying I can't (in my experience) understand why, that's all.

 

[bruinsdude]

Funny...post a dozen times about a casino being good and referring people there...and no one bats an eye....share any negative experiences about said site and get ripped a new one on the forum and in private messages. Speaking for myself....i sing praises to the mountaintops when i am happy with a service and i complain and kick at the dirt when i feel i am not getting good service.....i bounce between both extremes as i see fit because i can the forum allows for free speech...thats just me. I could bite my tongue and say nothing negative...ever...but i find much more benefit in people sharing experiences good and bad. And if a lot of people are complaining about Guts...it is because Guts is awesome and have set the bar quite high for themselves. It is a sign that they are the top dog...and last time i checked any exposure is good exposure. Call it free advertising for them to be on everyone's minds and tongues. I really hope they fix all the issues. In the meantime i played DOA just yesterday at Guts and at 2 other casinos. DOA itself works fine on a different server....doesn't seem a netent issue to me. I trust guts will work out the issues...and i am patient in that i do keep checking in and trying again and again....but don't try to shame me for sharing my experiences along the way.

 

[TimoGuts]

Below is my account setting at Guts:

View attachment 53392

Can you explain why I am now getting harassed weekly with duplicates of your promo e-mails (I don't mind the e-mails as the setting suggests) via SMS text message? Getting a bit p*ssed-off with it now.

thanks dunover....

Hi dunover

Sent you a PM regarding the subject.

-Timo

 

[spintee]

Below is my account setting at Guts:

View attachment 53392

Can you explain why I am now getting harassed weekly with duplicates of your promo e-mails (I don't mind the e-mails as the setting suggests) via SMS text message? Getting a bit p*ssed-off with it now.

thanks dunover....

Im the same alow I do not really mind an odd SMS, Checking my phone the last one's I received is
29/1/15
2/2/15
12/3/15 (today)

But its abit sneaky the way they have done it, Yes, send me sweet deals and offers. But does not state by email or sms, Than goes on to say Yes, please send me exclusive offers by SMS. So they can say the SMS are only for exclusives but sweet deals could also mean my email & SMS,

As I said I am not complaining about this but can see why some people do not like it, Maybe there should be an option for emails only

If the bottom box stated by email than you auto think the top one would of been for SMS

 

[dunover]

Dunover's Tuesday Deposit!

OK, this was going to be my Tuesday episode of Dunover-doom to be added in the winner videos thread (hopefully).

Instead I think it's best here as a video saves a thousand words. Watch it after about 6 mins 20 secs of normal TS2 play.

After about 8 minutes the curse-count rockets but you'll see why........

 

[ugaboga]

Weird re your experience. Guts is one of the few sites where I haven't had any issues, lag or disconnections. Could it be poor server routing to specific providers?

 

[TimoGuts]

OK, this was going to be my Tuesday episode of Dunover-doom to be added in the winner videos thread (hopefully).

Instead I think it's best here as a video saves a thousand words. Watch it after about 6 mins 20 secs of normal TS2 play.

After about 8 minutes the curse-count rockets but you'll see why........

Sorry to hear about the bad experience. I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today. Can feel your pain as it can be very frustrating.

-Timo

 

[Balthazar]

I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today.

It's a recurring problem since day 1.

Personally I just gave up.

 

[dunover]

Sorry to hear about the bad experience. I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today. Can feel your pain as it can be very frustrating.

-Timo

It seems OK now. Cheers.

 

[Jono777]

Sorry to hear about the bad experience. I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today. Can feel your pain as it can be very frustrating.

-Timo

I'm sorry to report that Dunover is not alone.

Guts was my No.1 site but due to the problems etc I have unfortunately reduced my deposits some what.

I appreciate that there is 'Work in progress' however said work seems to be going on forever and a day!

Guts were well worthy winners of this years CM award and I personally want you to stay that way, but you really need to get this sorted NOW otherwise I can envisage you receiving a totally different award this year

 

[bruinsdude]

Sorry to hear about the bad experience. I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today. Can feel your pain as it can be very frustrating.

-Timo

Timo, are there plans to distance from/terminate the relationship with EveryMatrix, or is this going to be the "occasional" answer that plagues us as randomly as these issues don't seem to be going away.
I still get lag, cannot do anything but Auto-Spin or risk problems with NetEnt and Quickfire games.
I still see if I won or not prior to any spins playing out on NetEnt games, but only on the Everymatrix server. Surely packing up my toys and taking them to a new playground is not the answer, but I have more fun watching my cat clean himself than playing games that don't work. I think Dunover's frustration is echoed by most if not all.
I don't think you want players leaving you in droves, but I get the sense that is where this is headed.
Guts has pretty much perfected the casino formula, all except for the ongoing GAMES issues, the most vital part of the casino experience. Not a week, not a month, but since last year this has been going on.
I know this errs on the side of negative, but I am quickly tiring of seeing so many others complain of the same things I do, and get told that it's just me, or a weird coincidence etc. It's clearly to do with Everymatrix, when can we expect this to be addressed?

 

[ugaboga]

I still see if I won or not prior to any spins playing out on NetEnt games, but only on the Everymatrix server.

Agree with this, very, very annoying. Has totally ruled out Netent games for me at Guts.

 

[Mabby2000]

Guts site been a bit slow, took an age to load slots no matter what I click...
Was working perfect yesterday...