It's not enough to change the denomination to $2 - you also need to clear what's already on the table and choose how much to bet! The right mouse button removes chips. I guess anyone who's played much at MG has done the same at some point.
p.s. though if you're really 100% sure you only had one $2 chip on the table then you should check Playcheck and in any case get in touch with the casino asap.
Did it take 400 from your balance too? That's a nightmare!
Love to hear what the casino say!
Fortunately someone at Fortune Room came to the rescue and actually looked at the problem. This is the response...
I have received feedback from Microgaming that the betting increments on the game were not displaying correctly and therefore we have removed the game from the casino software until we have received notification that it has been rectified.
I have spoken to our Head of Operations and due to the nature of the query and the frustration caused he has allowed me to credit your account with a $100 bonus. This is for your understanding and co-operation in assisting us to resolve the matter for you.
Since I had managed to make the $400 back through subsequent play, I was not requesting any compensation from them. I think that helped them to realize that the issue was in fact legitimate. I thank them wholeheartedly for finding a quick resolution to this situation and the more than generous bonus they provided me with which they also pointed out carries no wagering requirements.
Excellent job, Fortune Lounge!
You're entitled to $398, plain and simple. They admitted it was an error and back it up by taking the game offlline.