Question Anybody recently withdrew from best casino?

asadzareef89

Meister Member
MM
I have a withdrawal which was processed on 26/02/2016 to my visa and still hasnt reached my bank. I asked them for a transaction code but they said to wait till next tuesday for the withdrawal

Normally withdrawals to my debit card hit my account the next working day afternoon after being processed e-g made a withdrawal this monday evening around 9pm from guts and it was in my account 3pm on tuesday

The support has been very good tbh as they always are but i never had such a long wait for a withdrawal to hit my account after its been processed, my last withdrawal from them couple of months ago also came to my account next working day

The win was from a very productive session on wishmaster where i hit the full wild screen twice for a total win of 2200x in 20 odd spins on 0.6p bet, played couple of hundred then cancelled the bonus and withdrew as i hadnt touched the bonus(asked support and they said i could withdraw)

Anyone recently withdrew from there back to visa debit/electron. If you did, could u plz tell me how long it took to come to your account?
 

Nicola

Meister Member
mm1
I'm about to ask for a withdrawal here as I've nearly met wagering. Support seem very helpful and confirmed I don't need docs below £2000.

When you took the bonus asadzareef89, did it show in the account section how much wagering you had left? I haven't touched the bonus money either and they said I could withdraw whenever.
 

asadzareef89

Meister Member
MM
I'm about to ask for a withdrawal here as I've nearly met wagering. Support seem very helpful and confirmed I don't need docs below £2000.

When you took the bonus asadzareef89, did it show in the account section how much wagering you had left? I haven't touched the bonus money either and they said I could withdraw whenever.
I still had around 500 left but was losing quick so i cancelled the bonus, it was showing in my account sub-tab balances. M

They do process the withdrawals very quick but because neteller still isn't accepting transactions from them i deposited via debit card and withdrew back to visa

Just a bit of advice if neteller has started accepting their transactions again, withdraw to neteller/skrill as their visa withdrawal is way too slow
 

jjezebel37

Meister Member
mm1
I am waiting on a bank transfer as from Tuesday. I thought it would have been in my account by now but chat says it is 5 days. I'll wait and see.
 

asadzareef89

Meister Member
MM
I am waiting on a bank transfer as from Tuesday. I thought it would have been in my account by now but chat says it is 5 days. I'll wait and see.
when i asked for a transaction code i was told to wait till tuesday (7 working days or 11 days) then they will check up on it

personally never had to wait more than a day before for a withdrawal to hit my bank account so find this really strange
 

Nicola

Meister Member
mm1
I put my withdrawal through for 1750 this morning and was told it would be sent within 48 hours. As it's the weekend now I don't expect any movement until early next week.

Will keep you updated. So far I like this casino as they have no silly t&c on which games can be played when using a bonus such as the Wishmaster or DoA.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
They must be honest as they published this:

Notice of Game Malfunction in Bloodsuckers Touch:



BestBet Ltd regrets to inform its customers that, as a result of a software malfunction in higher bet level bonus rounds of the tablet and mobile version of its NetEnt Bloodsuckers game (Bloodsuckers Touch), the game did not operate as intended and winnings were paid out on those bonus rounds at a lower level than they should have been. A small proportion of players of the game were affected to some extent. The malfunction occurred during the period between the launch of the game on 21 August 2014 and its suspension.



As a result, BestBet Ltd has taken the decision to void all affected game rounds and to return players to at least the position in which they would have been had they not participated in the malfunctioning bonus rounds. This decision has been taken in accordance with the game malfunction voiding provisions contained in our customer terms and conditions and our regulatory authorities have been notified. Players left in a worse position than they would have been had they not participated in the malfunctioning bonus rounds will have their player accounts credited with an amount equal to the relevant stakes that have not already been returned to them through winnings. Players left in a better position than they would have been had they not participated in the malfunctioning bonus rounds will be entitled to retain those winnings. For the avoidance of any doubt, all game play within the primary game and all bonus rounds played at bet level 1 performed as expected and have not been subject to voiding.



As a gesture of goodwill to their player community and in recognition of the inconvenience caused by their error to our customers, NetEnt will be funding a prize tournament for Bloodsuckers Touch in October 2015. Details will be announced shortly.



Should you require any further information please contact customer services on support@bestcasino.com
 

Nicola

Meister Member
mm1
Had an e-mail this evening saying the funds have been sent to my card. So that made a total of 26 hours pending period with a withdrawal during a weekend.

Not too shabby and they didn't ask for identification :thumbsup:
 

asadzareef89

Meister Member
MM
Had an e-mail this evening saying the funds have been sent to my card. So that made a total of 26 hours pending period with a withdrawal during a weekend.

Not too shabby and they didn't ask for identification :thumbsup:
mine was processed on 26/02 n i still havent received it, they did though give me a transaction code but bank cant help me with it as they cant see a transaction until it reaches my account(convenient lol) hope u get urs quicker than mine

also i didnt receive an email confrmation saying its been processed but live help informed me
 

Nicola

Meister Member
mm1
Withdrawal has just gone in my bank account as a VISA refund. Considering it was processed late on Saturday, pretty damn quick!

 

asadzareef89

Meister Member
MM
Withdrawal has just gone in my bank account as a VISA refund. Considering it was processed late on Saturday, pretty damn quick!

mine came in today, 10 days after it was processed, whats strange is that my history now shows it was processed this friday when the live chat/email clearly told me multiple times it had been processed on 26/02 n i should get it last wednesday, then thursday when it hadnt even been processed

2016-03-04 13:24 856.03 GBP BaseAdyenCSE 484431xxxxxx4748
 

Nicola

Meister Member
mm1
mine came in today, 10 days after it was processed, whats strange is that my history now shows it was processed this friday when the live chat/email clearly told me multiple times it had been processed on 26/02 n i should get it last wednesday, then thursday when it hadnt even been processed

2016-03-04 13:24 856.03 GBP BaseAdyenCSE 484431xxxxxx4748
Seems very odd, maybe they process all the pending transactions in one go. If you give them another chance in the future, will be interesting to see what happens.

Fairly sure next time I request a withdrawal I'll be asked for full documents.
 

jjezebel37

Meister Member
mm1
mine came in today, 10 days after it was processed, whats strange is that my history now shows it was processed this friday when the live chat/email clearly told me multiple times it had been processed on 26/02 n i should get it last wednesday, then thursday when it hadnt even been processed

2016-03-04 13:24 856.03 GBP BaseAdyenCSE 484431xxxxxx4748
I've still not got mine, it says processed on 26/02/2016...strange, mine is by bank transfer.
 

opener

Dormant account
Hello gamblers! :)

Any fresh info about withdrawals?

I never rated them as fast-paying casino, especially in the last ~6 months when they needed up to 72h to process Skrill withdrawal.
But last week they frustrated me a lot as it took them full 7 days to pay me on Skrill less than 1k + some valueless promises on chat when I asked why does it take so long.

Johanna: So sorry about this. It should not take this long

Johanna: Yes, Iknow, So sorrry, I have sent a lot of requests about this

Johanna: They are busy (about payment dept.)

Johanna: I know your feeling about this, I will do my best to fix it. Promise


They are busy? WTF?
For me it sounds like a bullshit she had to sell to the clients because...hmm ...because they are losing their financial liquidity? It would fit the theory as apparently they started massive spam emails marketing campaign to gain new customers.

However it is, I have serious doubts and concerns about depositing again. I regret because I really like to play there.
What are yours recent experiences?
 
Top