Hi all,
I had several issues with and Betchan and their licenseholder Antillephone N.V. adn a minor remark about Play Casino.
If there are any representatives please respond.
Loss,wagering, deposits limits, self-exclusion and other responsible gambling measures will not be taken seriously by support, licenseholder and their company !
They will delete it directly by request without hesitation or questioning even if their site states a minimum of 24 hours or 7 days they will not take it into consideration. It happened on a few occasions. Therefore any responsible gambling measures are useless and potentially dangerous for clientele.
I asked for a refund of my losses cause my losslimit was disabled at Betchan directly likewise my self exclution.
They simply stated that ''you requested it and stated a software glitch'' Because I accidentally asked if ''there was a software glitch'' cause I thought my limits were already lifted. Their support also mentioned ''glitches do not exist in our software'' so I thought again why use it against me ??
(24 hours minimum stated on their sites for selfexclusion and 7 days for any kind of limits)
Play Casino selfexclusion disabled directly by asking,
Betchan loss and selfexclusion disabled directly by asking
Play Casino's service was good at the end , my overall experience was good with them except not honouring their 24 hour minimum of self-exclusion. They also have Responsible gaming links which work.
I noticed at Betchan their responsible gaming watermark doesn't have a link or a known organisation behind it.
The I send 3 emails to licenseholder they didn't say a word about the selfexclusions and the other answer was but you ''requested it''
They quit replying to my 3rd and 4th email even though I stayed polite.
Does anyone have experience, can help me ?
See Related Threads:
I had several issues with and Betchan and their licenseholder Antillephone N.V. adn a minor remark about Play Casino.
If there are any representatives please respond.
Loss,wagering, deposits limits, self-exclusion and other responsible gambling measures will not be taken seriously by support, licenseholder and their company !
They will delete it directly by request without hesitation or questioning even if their site states a minimum of 24 hours or 7 days they will not take it into consideration. It happened on a few occasions. Therefore any responsible gambling measures are useless and potentially dangerous for clientele.
I asked for a refund of my losses cause my losslimit was disabled at Betchan directly likewise my self exclution.
They simply stated that ''you requested it and stated a software glitch'' Because I accidentally asked if ''there was a software glitch'' cause I thought my limits were already lifted. Their support also mentioned ''glitches do not exist in our software'' so I thought again why use it against me ??
(24 hours minimum stated on their sites for selfexclusion and 7 days for any kind of limits)
Play Casino selfexclusion disabled directly by asking,
Betchan loss and selfexclusion disabled directly by asking
Play Casino's service was good at the end , my overall experience was good with them except not honouring their 24 hour minimum of self-exclusion. They also have Responsible gaming links which work.
I noticed at Betchan their responsible gaming watermark doesn't have a link or a known organisation behind it.
The I send 3 emails to licenseholder they didn't say a word about the selfexclusions and the other answer was but you ''requested it''
They quit replying to my 3rd and 4th email even though I stayed polite.
Does anyone have experience, can help me ?
See Related Threads:
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