Question Another Self Exclusion Query!

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Just a little puzzlement of mine as the info given to me conflicts with other practices!

So, if you exclude as an Everymatrix site, it filters through all other EM sites - simple and understood! Likewise with MT Securetrade sites. Simple logic, you exlcude at one site using a UKGC licence number and it applies to all other sites using the same licence number.

However, I have been merrily playing away at an accredited site here and being curious, done a search on their licence number. Lo and behold, it came up with another site which I had SE at some time ago. Wishing to carry on playing there and not wanting any possible issues, I contact them and was simply told that my SE was only done for the other specific site and that my account with them is ok to stay open.

So there lies the conflict ..... SE under one group's licence number and all related accounts are closed, whereas SE at another and they allow sister sites to remain open under the same licence number.

Does anyone else see a problem here or is it just me?

I have kept the CS e-mail saying I can carry on playing there and my withdrawals will be honoured, despite me having a current SE on their licence number.

For the record, there is no hidden agenda or motive to try and get back any lost deposits citing I shouldn't have been allowed to play there!!
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Surely thats not right.
Probably do you over when it comes to a withdrawal.
They are only saying it so you wont claim your deposits back or its a clueless CS agent

I would PM the Rep on here
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
Surely thats not right.
Probably do you over when it comes to a withdrawal.
They are only saying it so you wont claim your deposits back or its a clueless CS agent

I would PM the Rep on here

My experience is everymatrix will indeed screw you over once you put through a withdrawal that puts you in profit.

They were happily taking deposits and processing withdrawals all the while I was overall down. Once I broke out into profit and tried a withdrawal....bam!
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
My experience is everymatrix will indeed screw you over once you put through a withdrawal that puts you in profit.

They were happily taking deposits and processing withdrawals all the while I was overall down. Once I broke out into profit and tried a withdrawal....bam!

Not 100% right...they will screw you once your total withdrawals exceed GBP2300 after which KYC becomes mandatory and the SE is then detected. They don't care if you deposited and lost thousands or 10.000's (giving them a nice profit) or withdrew less than the threshold value.

Win Win policy for EM. Despicable! :mad:

To the OP: PM the rep and ask him what the hell is going on as that is a clear breach of the UKGC regulation. you could report them and they would receive an official warning. :eek:
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
There is no specific UKGC rule that states you must be SE at all sites under the license AFAIK. The individual casino must act. This is because there may be sites with unrelated owners under the same license. Obviously the Cassava/EM lot use this to their advantage to take risk-free deposits by not informing the player of other licensed sites that will affect them cashing-out. The casino you're plying at has been pretty fair. I withdrew a decent hit from Intercasino while suspended from VeraJohn wo are Dumarca licensed too.

P.S. I have a dialogue via complaints going on wit the UKGC at the moment regarding EM/Cassava's using this loophole to their advantage.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
There is no specific UKGC rule that states you must be SE at all sites under the license AFAIK. The individual casino must act. This is because there may be sites with unrelated owners under the same license. Obviously the Cassava/EM lot use this to their advantage to take risk-free deposits by not informing the player of other licensed sites that will affect them cashing-out. The casino you're plying at has been pretty fair. I withdrew a decent hit from Intercasino while suspended from VeraJohn wo are Dumarca licensed too.

P.S. I have a dialogue via complaints going on wit the UKGC at the moment regarding EM/Cassava's using this loophole to their advantage.

The UKGC regulation states: "the operator...." ...since all these sites state "operated and/or managed by EveryMatrix" it is clearly EM who has the responsibility for all the sites operated by them and hence, must have procedures in place that do not allow a SE'ed player to register a new account and place bets.
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
Not 100% right...they will screw you once your total withdrawals exceed GBP2300 after which KYC becomes mandatory and the SE is then detected. They don't care if you deposited and lost thousands or 10.000's (giving them a nice profit) or withdrew less than the threshold value.

Win Win policy for EM. Despicable! :mad:

To the OP: PM the rep and ask him what the hell is going on as that is a clear breach of the UKGC regulation. you could report them and they would receive an official warning. :eek:

I can only speak from my own experience but that figure of £2300 did not apply in my case as I had exceeded figure by some margin and they still processed my deposits / withdrawals. It was only when I went into profit they nailed me.

I should add that I had gone through KYC verification for those figures so they knew without doubt who I was.
 
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Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I can only speak from my own experience but that figure of £2300 did not apply in my case as I had exceeded figure by some margin and they still processed my deposits / withdrawals. It was only when I went into profit they nailed me.

Wow, that is even worse. :mad:
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Ha ha, hit the nail on the head there! I am playing at Vera John and excluded from Intercasino (prior to them being revamped).

Having read SE rules at the UKGC, they don't really clarify exact procedures, but they do put emphasis on the 'licensee' to have in place sufficient procedures to prevent access by SE players. Therefore if there is one licence, surely the holder of that licence (the licensee) needs to close all accounts regardless of what site is using that licence?

I am more than happy keeping VJ account open, as long as withdrawals are honoured!

And while just refreshing my memory, I have seen that there are new rules coming into effect next month:

THIS VERSION OF LCCP COMES INTO EFFECT ON 31 OCTOBER 2016
Return to overview contents page 49
3 Before an individual self-excludes, licensees should provide or make available sufficient
information about what the consequences of self-exclusion are.
4 Licensees should take all reasonable steps to extend the self-exclusion to premises of the
same type owned by the operator in the customer’s local area. In setting the bounds of that
area licensees may take into account the customer’s address (if known to them), anything
else known to them about the distance the customer ordinarily travels to gamble and any
specific request the customer may make.
5 Licensees should encourage the customer to consider extending their self-exclusion to other
licensees’ gambling premises in the customer’s local area.
6 Customers should be given the opportunity to discuss self-exclusion in private, where
possible.
7 Licensees should take steps to ensure that:
a the minimum self-exclusion period offered is of a duration of not less than 6 nor more
than 12 months
b any self-exclusion may, on request, be extended for one or more further periods of at
least 6 months each
c a customer who has decided to enter a self-exclusion agreement is given the
opportunity to do so immediately without any cooling-off period. However, if the
customer wishes to consider the self-exclusion further (for example to discuss with
problem gambling groups), the customer may return at a later date to enter into selfexclusion
d at the end of the period chosen by the customer, the self-exclusion remains in place
for a further 6 months, unless the customer takes positive action in order to gamble
again
e where a customer chooses not to renew the self-exclusion, and makes a positive
request to begin gambling again during the 6 month period following the end of their
initial self-exclusion, the customer is given one day to cool off before being allowed
access to gambling facilities. The contact must be made via telephone or in person
f notwithstanding the expiry of the period of self-exclusion chosen by a customer, no
marketing material should be sent to them unless and until they have asked for or
agreed to accept such material.
8 The licensee should retain the records relating to a self-exclusion agreement at least for the
length of the self-exclusion agreement plus a further 6 months.
9 Please note that the Commission does not require the licensee to carry out any particular
assessment or make any judgement as to whether the previously self-excluded individual
should again be permitted access to gambling. The requirement to take positive action in
person or over the phone is purely to a) check that the customer has considered the decision
to access gambling again and allow them to consider the implications; and b) implement the
one day cooling-off period and explain why this has been put in place.
10 Licensees should have, and put into effect, policies and procedures which recognise, seek to
guard against and otherwise address, the fact that some individuals who have self-excluded
might attempt to breach their exclusion without entering a gambling premises, for example, by
getting another to gamble on their behalf.
11 Licensees should have effective systems in place to inform all venue staff of self-excluded
individuals who have recently attempted to breach a self-exclusion in that venue, and the
licensees neighbouring venues.
12 In providing training to staff on their responsibilities for self-exclusion, licensees should have,
as a minimum, policies for induction training and refresher training.

There is no specific UKGC rule that states you must be SE at all sites under the license AFAIK. The individual casino must act. This is because there may be sites with unrelated owners under the same license. Obviously the Cassava/EM lot use this to their advantage to take risk-free deposits by not informing the player of other licensed sites that will affect them cashing-out. The casino you're plying at has been pretty fair. I withdrew a decent hit from Intercasino while suspended from VeraJohn wo are Dumarca licensed too.

P.S. I have a dialogue via complaints going on wit the UKGC at the moment regarding EM/Cassava's using this loophole to their advantage.
 
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