Of what i have read in these forums these casinos have had problems already before. In my case i had tried their 500 dollars initial match bonus, won some money and tried to withdraw later. After not noting that i should have sended my neteller number at first (my mistake) I had trouble getting the number through to their thick service.
When i finally got that part done with them, they "forgot" to send me mail that they still needed utility bill/id also, which is NOT always needed according to their terms&conditions, so i hadn't initially sended it to them, and i only managed to find out of this later, as i had forgotten to send an e-mail to check. At least they do answer to e-mails thru their winward customer service, their RBC postbag still being inexplicably full, like mentioned in other topic here. (they do not want to answer why it is so, just another example of "good" customer support)
Okay, that sended I eventually asked them again what is happening. I found out Finnish accounts had been locked in there mine included with initial deposit returned, alright I can see this possible. But this was not the case when I made the account, and played through the bonus requirements, so what would make it possible to ignore account history before this rule change and not pay back the whole withdrawable sum in the account? Especially with their slow service only made it possible to make the new rules apply.
When i finally got that part done with them, they "forgot" to send me mail that they still needed utility bill/id also, which is NOT always needed according to their terms&conditions, so i hadn't initially sended it to them, and i only managed to find out of this later, as i had forgotten to send an e-mail to check. At least they do answer to e-mails thru their winward customer service, their RBC postbag still being inexplicably full, like mentioned in other topic here. (they do not want to answer why it is so, just another example of "good" customer support)
Okay, that sended I eventually asked them again what is happening. I found out Finnish accounts had been locked in there mine included with initial deposit returned, alright I can see this possible. But this was not the case when I made the account, and played through the bonus requirements, so what would make it possible to ignore account history before this rule change and not pay back the whole withdrawable sum in the account? Especially with their slow service only made it possible to make the new rules apply.
