another bad experience with indio casino

[hagaygay22]

Hi,

Indio casino doesn't pay me 2,300 USD in winnings for 7 months now.
Look at the email they sent me, they are putting the blame on playtech for some so-called black list.
Of course playtech is non responsive and the complain I filed with them is ignored for 6 months now. Emails didn't help much.

Hi ?????,

Thank you for your email and for choosing Indio Casino!

According to our records, your casino account was locked due to bonus related issues by another casino in the Playtech network. This effectively means that you are now listed in the negative database which is shared across all the Casinos in the Playtech network. The hold of your payment was caused due to this suspension of your account.

Regrettably, due to this negative listing and due to your account being suspended, we will not be able to process your winning as per our terms and conditions (Link Removed ( Old/Invalid)
"12. In the event of any dispute regarding a wager or winnings, the decision of Indio Casino shall be final and binding."

"14. ... Indio Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, Indio Casino reserves the right to discontinue player's membership and to prevent the player from accessing Indio Casino in the future."

Please understand that it is not our intention to with-hold your winnings. We feel that winners are our ambassadors and as such don't like to with-hold winnings, but in this situation, we have no other alternative as we have to follow the correct protocol. You are more than welcome to contact Playtech and query why your account was locked. We sincerely apologize for any inconvenience caused and we hope that you do understand our position.

Should you have any questions regarding the above, please do not hesitate to contact us.

Warm Regards,
Cashier Department, Indio Casino

you see? They are saying playtech decided I won't get the money. Is it possible playtech wants to make more money inventing black lists so their income, which is calculated as a percentage, would grow higher?

I PAB some 4 months ago, no replay from the casinomeister, email didnt help as well.

Any ideas how can I get my money?

 

[schankwart]

What a crock! They are obviously still only paying those who come and bitch publically. Do a search for their sister Casino African Palace and you will see what I mean.
Anyways, you should send their represantative in this forum, PasakranP, a private message and let him know your personal details. YOu can contact him here

This joint obviously does never want to clean up.

 

[dominique]

What a crock! They are obviously still only paying those who come and bitch publically.

Not even that is true. I have bitched publicly and have been promised to be paid several times but it just never happens. Been years. No one disputes I am owed money. I just never get it.

 

[PaskaranP]

Hi Guys,

hagaygay22, I have been discussing your case with management and it seems that there was a problem with your account. It seems that you were involved in bonus related issues with other Playtech casinos and this resulted in a suspension of your account.

This is how is went down, you created an account at African Palace and everything was in order. A few months later, your account was frozen because of the above mentioned issues. You then proceeded to request a withdrawal at African Palace and of course you could not be paid out as your account was frozen.

I will get more information on which casino/s blocked your account and try to help you resolve this. I do have your details and will communicate with you via email.

Warm Regards,
Paskaran Pather
Affiliate Manager, First Grand Gaming N.V

mailto : percy@firstgrand.com
Phone : 27 31 - 201 1920
Fax : 27 31 - 202 8780
Mobile : 27 84 579 1816
ICQ : 232279408

 

[Dirk Diggler]

No matter what issues they were having with other casinos it doesn't give you the right to confiscate their funds.

If you wish to lock it, pay up and then do it.

 

[el nino]

Hi,

Indio casino doesn't pay me 2,300 USD in winnings for 7 months now.
Look at the email they sent me, they are putting the blame on playtech for some so-called black list.
Of course playtech is non responsive and the complain I filed with them is ignored for 6 months now. Emails didn't help much.

you see? They are saying playtech decided I won't get the money. Is it possible playtech wants to make more money inventing black lists so their income, which is calculated as a percentage, would grow higher?

I PAB some 4 months ago, no replay from the casinomeister, email didnt help as well.

Any ideas how can I get my money?

Hey,

I know what it feels like. I've been trying to get an explanation about my stolen winnings for 2-3 months now. I've also tried to contact playtech but they only replied when i told them what i really thought of them. (which i won't post on this forum). I also PAB but sadly heard nothing from casinomeister.

 

[dominique]

Hello Paskaran,

Unfortunately I am on route to Miami and won't be here to read the answer, but I still have not received payment.

Perhaps you would like to email or PM me to see about rectifying the situation.

 

[ergopro]

It seems that you were involved in bonus related issues with other Playtech casinos and this resulted in a suspension of your account.

Has the Black Book been reinstituted?

 

[hagaygay22]

is this Paskaran for real?

hi,

I dont get it.
Paskaran is supposed to be the Affiliate Manager but he hasnt come up with any answer.

The casino avoids payment and all he can say is that I was involved in bonus related issues.

come on! is this the Casino Representative rule in this forum? to repeat massages from the casino?

I think Paskaran should be black listed.

 

[el nino]

Me Too.

 

[dominique]

I don't hear from him anymore either, but see he is online.

It's like with any previous aff manager for this place - arrives brighteyed and bushytailed and soon becomes quiet and reticent.

 

[el nino]

It's like with any previous aff manager for this place - arrives brighteyed and bushytailed and soon becomes quiet and reticent.[/QUOTE]

Very well said.

 

[moneyfornothing]

I got the same email after 7 months of waiting for a 4 figure withdraw, not to mention the days of wasted time contacting them by phone and emails and chat. They then said since they are stealing my money, the would return my deposit by the end of the week. That was 3 months ago and I never got a dime. I wish words existed to describe how low and slimey they are.