ATTN: Casino Rep And anyone that has a direct line to Relax Gaming - Big Issue with Money Train!

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Hi folks, was just playing Money Train, the original, and got in there with about 30 euros, did a few 10 cent spins, until i had 28.02 left, and proceeded to buy a bonus.

I usually 'even out' the balance until the exact cost of the bonus buy is reached, or close to. No idea why, just the way i roll - i guess im hoping to trigger it 'cheaply' before the actual buy...

So, the bonus returned 62x, putting my balance back at 26.22
Again i did two more spins, to get to 16 (for two bonusbuys or perhaps one on a higher denomination, was still contemplating) when i noticed my balance was now 10.22

A little shocked i tried to figure out what just happened, when i noticed the betsize was now at 8 euros. Apparently, the mechanics had faultily set the last bet of 8 euro (the bonusbuy) as the 'normal bet' and chucked that on.

Gutted - to say the least, i immediately contacted chat and elevated the issue to tech, told them to immediately contact the provider and pull the game, because with all the quickspinning loonies out there, myself included, the scenarios could've been much worse, and with that i mean costlier.

One could argue i needed to pay closer attention, but i'd like you to put yourself in my shoes, and as a veteran gambler, playing slots you know fully well, you don't expect the betsize to jump, unless you click a button, (and this used to be an issue with max bet buttons close to the spin, back in the day, and for some providers still is) but never expect a game to just do that on it's own. More so, i am looking at the screen, to see what rolls in, not so much on the side, where the buttons to change bet/buy bonus are located, and as said, i came in, clicked a few 10 cent spins, bought the bonus, clicked two more times and then it had already happened...

Imagine i had just won big on a few slots, having a balnce of more than 640 (been there before) and decided to do a few buys in a row? If i clicked as fast as i usually do, then this same scenario COULD have taken a whole 640 euros, which is the cost for a bonus buy on an 8 euro betsize, because of course i checked, and it definitely also was set at that amount, so it's not just the normal bet that is affected, but the bonusbuy jumps too (which kinda makes sense).

I mean it's a weird bug, where the slot just thinks you are betting 8 a spin, and 'corrects itself', but it's quite serious.
So other than this being me ranting, and warning you folks to prevent similar mistakes, if anyone here has a line to Relax, please inform them asap, as V&J are a great Casino, but i know stuff like this can take ages sometimes, communicating between various departments and so on...

tagging @Casinomeister @dunover @neilw as i know they have plenty ties, but im sure everyone is busy enough, so whoever out there reads this, feel free to tag the right folks:)
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Hi folks, was just playing Money Train, the original, and got in there with about 30 euros, did a few 10 cent spins, until i had 28.02 left, and proceeded to buy a bonus.

I usually 'even out' the balance until the exact cost of the bonus buy is reached, or close to. No idea why, just the way i roll - i guess im hoping to trigger it 'cheaply' before the actual buy...

So, the bonus returned 62x, putting my balance back at 26.22
Again i did two more spins, to get to 16 (for two bonusbuys or perhaps one on a higher denomination, was still contemplating) when i noticed my balance was now 10.22

A little shocked i tried to figure out what just happened, when i noticed the betsize was now at 8 euros. Apparently, the mechanics had faultily set the last bet of 8 euro (the bonusbuy) as the 'normal bet' and chucked that on.

Gutted - to say the least, i immediately contacted chat and elevated the issue to tech, told them to immediately contact the provider and pull the game, because with all the quickspinning loonies out there, myself included, the scenarios could've been much worse, and with that i mean costlier.

One could argue i needed to pay closer attention, but i'd like you to put yourself in my shoes, and as a veteran gambler, playing slots you know fully well, you don't expect the betsize to jump, unless you click a button, (and this used to be an issue with max bet buttons close to the spin, back in the day, and for some providers still is) but never expect a game to just do that on it's own. More so, i am looking at the screen, to see what rolls in, not so much on the side, where the buttons to change bet/buy bonus are located, and as said, i came in, clicked a few 10 cent spins, bought the bonus, clicked two more times and then it had already happened...

Imagine i had just won big on a few slots, having a balnce of more than 640 (been there before) and decided to do a few buys in a row? If i clicked as fast as i usually do, then this same scenario COULD have taken a whole 640 euros, which is the cost for a bonus buy on an 8 euro betsize, because of course i checked, and it definitely also was set at that amount, so it's not just the normal bet that is affected, but the bonusbuy jumps too (which kinda makes sense).

I mean it's a weird bug, where the slot just thinks you are betting 8 a spin, and 'corrects itself', but it's quite serious.
So other than this being me ranting, and warning you folks to prevent similar mistakes, if anyone here has a line to Relax, please inform them asap, as V&J are a great Casino, but i know stuff like this can take ages sometimes, communicating between various departments and so on...

tagging @Casinomeister @dunover @neilw as i know they have plenty ties, but im sure everyone is busy enough, so whoever out there reads this, feel free to tag the right folks:)
No, that should NOT happen and it didn't happen on the demo I reviewed. I don't know anyone at Relax, although I could ask Kim (Letsgiveitaspin) as he should have.
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
No, that should NOT happen and it didn't happen on the demo I reviewed. I don't know anyone at Relax, although I could ask Kim (Letsgiveitaspin) as he should have.

Yeah, i know it's a fairly recent issueas i've bought bonuses on it in the past, so this is a new bug, i certainly never heard anything fof it..Although i vaguely recall someone here on the forum posting about some Money train issue but i tried searching and couldn't find it, iirc i read that thread and what the guy wrote didn't make sense to me so forgot about it

Feel free to ask Kim, he's a great chap, perhaps he can speed things up :)
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Yeah, i know it's a fairly recent issueas i've bought bonuses on it in the past, so this is a new bug, i certainly never heard anything fof it..Although i vaguely recall someone here on the forum posting about some Money train issue but i tried searching and couldn't find it, iirc i read that thread and what the guy wrote didn't make sense to me so forgot about it

Feel free to ask Kim, he's a great chap, perhaps he can speed things up :)
I have contacted him.
 
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