An open question to Tradition

chuchu59

gambling addict
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CAG
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Tradition,

I heard from a friend of mine that his withdrawal is still in limbo after 5 weeks. Whatever happened to your promise of 48-hour cashouts? Do you still honour this?
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Tradition,

I heard from a friend of mine that his withdrawal is still in limbo after 5 weeks. Whatever happened to your promise of 48-hour cashouts? Do you still honour this?
Did he send in his docs and all that jazz Chuchu? And have their receipt confirmed?

Five weeks is beyond ludicrous...I'd be fuming!!
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Pina,

I believe the docs should already have been sent and approved as this friend is an old timer here.
What's their excuse then Chu? Or have they given one? Five weeks? If I were your friend, I'd be Pitching a Bitch (and a fit). I can't wait to see if the rep replies.
 

classymom

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Port St lucie Florida
Is the withdrawal to a web wallet or Echeck - I still agree 5 weeks is way to long, but if they went the echeck route they will wait weeks
 

Jasminebed

Game old gal
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Mar 13, 2008
Location
Ontario
By the way, your friend is welcome to file a PAB on this. I'll waive the usual restrictions regarding PABs on non-Accred sites.
Thanks Maxd. Tradition has been pretty active here on the forum, and given the lack of response to a player issue, I'm glad you are willing to waive the usual restrictions.

I am glad that the affected player has come forward. It is encouraging that a host of other players have not come forward with payment delays as well.

Tradition is now well aware there is an issue for a player, and can now contact Swede if somehow communication through normal channels failed, eliminating the need for your valuable services Maxd.

I hope Tradition is able to expedite this long overdue payment, and post to resolution within the next business day.
 

maxd

Complaints (PAB) Manager
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Location
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Tradition is now well aware there is an issue for a player, and can now contact Swede ....
Hopefully that has happened since Swede hasn't taken me up on the PAB offer. I gather from his comments elsewhere that I'm not his favourite person right now ... or ever. :oops:
 

chuchu59

gambling addict
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Nah Max, Swede aint that kind of person ie taking personal grudges. It's just that he is building up his PAB from what I have learned.

A bit of a derail (as usual for me), the fact that there seem to be many players, including myself, who have not been paid way past the 2-5 day withdrawal period is worrisome. I sure hope this aint the tip of the iceberg.
 

maxd

Complaints (PAB) Manager
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I've been hearing some horror stories from the operator side of things regarding fallout from recent processor activities (see Mastercard/Visa -- huge seizure). It's not much of a stretch to envision that payment delays may be related.
 

chuchu59

gambling addict
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I've been hearing some horror stories from the operator side of things regarding fallout from recent processor activities (see Mastercard/Visa -- huge seizure). It's not much of a stretch to envision that payment delays may be related.
Then the operators need to have a good grasp of things and let their customers know. I use ecocard and many others use ewallets like neteller and MB. Now does the MC?Visa issue affect payments to ewallets as well. If so, is it because much of their funds are tied up because of it. If this is the reason, I am prepared to live with it, be it a couple of months before I get paid.

However, it seems that some players are getting paid and others arent. You dont see 32RED and Inetbet having such problems. Slotocash is a Rival casino but still pays very timely. So it boils down to whether it is Pantasia that is having such problems. But wait, I read late last week that some players were just paid thru Pantasia so what are the problems being faced? Silence will lead to more guesswork and it will do more harm than good for the Rivals who already alienate players with their 2-5 day cashout periods.
 

Nifty29

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Turn right, then right. then right again
I've been hearing some horror stories from the operator side of things regarding fallout from recent processor activities (see Mastercard/Visa -- huge seizure). It's not much of a stretch to envision that payment delays may be related.
I guess its possible that some of the delays now are related to the seizure, however Swede has been waiting 5 weeks and that was before all this happened. Also, the ever increasing payout timeframes from Rival casinos has been building for months and I doubt that can be explained away by the current issues. In fact, it probably shows just what a bad idea it is to take 5+ business days to begin with - some players might be willing to swallow that if they like the casino, but once something goes wrong and the times are extended by several days or a week it just makes for a lot of p'ed off people. It would be a different story if a casino that paid in 24 hours announced it would now be 72 hours due to circumstances....players would be fine with that IMO.

What Im really concerned about is that casinos like 32Red and Inetbet and Lock and 3Dice (to name a few) are able to pay in their normal time regardless of the whole MC/Visa issue - which says something about the management and funding of Rival operators doesnt it? Seems the only hiccups we are going to see are going to come from those operators who unable to keep themselves sufficiently funded.
 

uungy

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Hopefully that has happened since Swede hasn't taken me up on the PAB offer. I gather from his comments elsewhere that I'm not his favourite person right now ... or ever. :oops:
I dont think Swede has taken it personally either, but by reading his previous post, I think he is highlighting the problem, how he has lost faith in the way you dealt with the PAB, and how you are "turning words and phrases against players instead of doing what youre supposed to".

Unfortunatly thats why a few people have lost faith in the PAB service. I know its fre (well not completely as there is a commercial side intrest in it for you/CM) but I think being honest is the way forward, if this issue is to be ironed out, and the faith in the service can be re-instated.

I do not mean to attack, I am doung some constructive criticism
 

maxd

Complaints (PAB) Manager
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I do not mean to attack, I am doung some constructive criticism
Judging from what I've seen you post here and elsewhere I find that a little hard to take at face value ... but let's not derail this again.

[temp derail]
If you are sincere re: "constructive criticism" and want to discuss what you, or others, see as problems with the PAB process please feel free to start a thread on that subject and we'll do so. Generic innuendos about 'fairness' are questionable.

As to Swede's 'complaint' about the PAB process that is especially difficult for me to fathom since (a) there was no PAB and (b) he has been treated fairly and properly in his previous PAB experience. I believe "please accept my gratitude" where the words he used once we had resolved that PAB for him.

If his current complaint rests solely on the fact that I forgot to reply to a PM during my trip to and from London then I think it fair to say that the 'criticism' is a little feeble, to say the least. If it's based on something else then let's hear it ... from him. I'm unsure as to when exactly you were appointed to speak for Swede. Please feel free to clarify (elsewhere) if I've missed something.

Finally, if the complaint that you and these "others" really have about the PAB process is that I manage it -- in other words it's a personal issue and not a process one -- then you should direct that to Bryan. I believe you know his email address. If not I'd be happy to provide it to you offline.
[/temp derail]

... the ever increasing payout timeframes from Rival casinos has been building for months and I doubt that can be explained away by the current issues.
Excellent point. I look forward to a PAB from a player experiencing these problems so we can dig into it and find out WTF is going on.

32Red and Inetbet and Lock and 3Dice (to name a few) are able to pay in their normal time regardless of the whole MC/Visa issue ....
I'm personally in contact with some of those operators and I can tell you that they are quite literally working around the clock to do whatever they can to get those players paid. I'm not speaking metaphorically here, they are literally working 22 hour days to make things happen.

The fact that other operators may not be trying quite so hard tells you something about who you can count on when the going gets a little rough.

... does the MC?Visa issue affect payments to ewallets as well.
I'm no expert but from what I hear, yes, it certainly does. From what I understand it ripples through the entire system. I'll see if I can't get more info on this from the experts.
 
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Nifty29

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Excellent point. I look forward to a PAB from a player experiencing these problems so we can dig into it and find out WTF is going on.
It would be great, but the problem is that they cover themselves with the 2-5 business days rule, which used to mean 2 business days but now it means 5+. I suspect that players prolly give the casino an extra week to cough up, which they generally do - hence no PAB. However, I think if people were asked how long their Rival cashouts have been taking the past few months you would certainly see there is a problem - the accredited ones included.

Lets face it though.....5 business days is unacceptable anyway - anything more than that is almost rogue behaviour IMO
 

maxd

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I see your point ... but it's a bit of a leap from 5 days to 5 weeks. The former is not outrageous, the latter is and is actionable via the PAB process.

In my experience getting money transferred between international banking institutions takes an average of about 4 days once the transaction is initiated (i.e. the "Send" button is pressed). As I've said, 4 days + 1 doesn't seem outrageous. Of course I'm talking banks and such here, not ewallets or whatever.
 

maxd

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If this affects the whole industry I hope we can get either Pat of 32RED or Enzo to give us some info in general terms.
Like I said, I'm going to reach out to some very good people to see if they can shed some light.
 

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