- Joined
- Jun 30, 1998
- Location
- Bierland
This was sent to Michael Staw earlier this evening:
Dear Michael,
It's been a while since we last exchanged any emails, and perhaps we should have been more communicative over the past several months. As you are probably well aware, players come to me when they are having difficulties with online casinos. Since our meeting last October in Vegas, I have been anticipating the changes that I was hoping to see concerning the behavior and attitude of your licensees, and I have been anticipating the commitment to player interests that were reflected in our discussions. I have not seen these changes, and it seems it's getting worse, a lot worse.
To refresh your memory, you mentioned a number of things pertaining to the conduct of your licensees and what role RTG was presumably going to take. Specifically to handle disputes via a dedicated service page. This page has become a running joke amongst frustrated players since they rarely receive a response from anyone in "disputes". So in other words, this isn't happening. You also mentioned that all Danish players were paid their deposits back from the Vegas Strip casinos. I still have record of some that have still not been paid. And you also discussed how your licensees would be more sensitive to player issues. I was very pleased with our meeting, but looking back I feel I was lied to.
Since then, I have been receiving more than an acceptable amount of complaints that concern RTG casinos. Other software providers have had their share of problems with licensees who screw up, but they (the rogue licensees) are straightened up right away. If I have a problem with a Microgaming, Boss Media, or Playtech casino, these issues are dealt with in a swift and professional manner (in most cases). When I receive a complaint concerning an RTG casino (which is sometimes as many as three per day), I have either referred them to your disputes page, or have handled it myself. In many cases, the responses from RTG casinos have the arrogant language of "case closed - we will not respond", or from some CS rep struggling with pidgin English.
I hope you don't live in a vacuum and aren't privy to a number of issues that I've had with RTG casinos in the past. Besides Vegas Strip, some of the cases concern the Virtual Casino Group (who were awarded worst casino group of 2002 at Casinomeister), the actions of Windows Casino's licensees (Egaming Commission, OCMA, etc.) Safebet, and now the Angelciti Group. I could go on, but that's not the intention of this email. These are all documented at Casinomeister.
My intention is to bring your attention to the actions of Angelciti's George Gutierres. If you recall, there was a player who had won approximately $28,000 at Welcome to Our Casino via three Royal Flushes. She was told to "go play your tricks at someone else's casino. Your account with us is permanently closed." Yet she received a message from RTG via Mike Craig at the OPA that "The underlying issue is that WTOC was relatively new when the player hit 3 royal flushes in a short period of time. They were concerned that there may have been a bug in the software that allowed the player to manipulate the results. However, I am relatively sure that this is not the case." This was in November.
She contacted me a couple of weeks ago, stating that she hadn't heard of anything since then. I wrote George when I received it, yet it wasn't until last night that I received the message "She purportedly received 3 Royal Flushes over the course of 7,591 games of Double Jackpot Poker and Double Bonus Poker. It strains the odds and belief that a person could get that many Royal Flushes in such a short period of time. She was paid out $4,000 on a $50 deposit during the term of her play. Upon the occurrence of the 3rd Royal Flush we closed her account due to suspicions of foul play."
So in other words, George still feels that either your software is buggy, or that she manipulated the play somehow. Regardless, he is making this decision on a hunch and not by any certain facts. As you would probably agree, this doesn't cut it in this industry.
I've placed the entire Angelciti Group in Casinomeister's rogue section https://www.casinomeister.com/rogue-casinos/ and you should read what I have to say.
I am also considering asking all of my members and visitors to boycott all RTG powered casinos until a considerable change is undertaken. This would be unfortunate, since I only have recently taken Crown Vegas Casino as a sponsor at Casinomeister. But as everyone knows, I am not motivated by money; I am motivated by what I feel is right.
I will also be in Toronto in May if you feel you want to discus any of these issues in depth.
Best Regards,
Bryan
Dear Michael,
It's been a while since we last exchanged any emails, and perhaps we should have been more communicative over the past several months. As you are probably well aware, players come to me when they are having difficulties with online casinos. Since our meeting last October in Vegas, I have been anticipating the changes that I was hoping to see concerning the behavior and attitude of your licensees, and I have been anticipating the commitment to player interests that were reflected in our discussions. I have not seen these changes, and it seems it's getting worse, a lot worse.
To refresh your memory, you mentioned a number of things pertaining to the conduct of your licensees and what role RTG was presumably going to take. Specifically to handle disputes via a dedicated service page. This page has become a running joke amongst frustrated players since they rarely receive a response from anyone in "disputes". So in other words, this isn't happening. You also mentioned that all Danish players were paid their deposits back from the Vegas Strip casinos. I still have record of some that have still not been paid. And you also discussed how your licensees would be more sensitive to player issues. I was very pleased with our meeting, but looking back I feel I was lied to.
Since then, I have been receiving more than an acceptable amount of complaints that concern RTG casinos. Other software providers have had their share of problems with licensees who screw up, but they (the rogue licensees) are straightened up right away. If I have a problem with a Microgaming, Boss Media, or Playtech casino, these issues are dealt with in a swift and professional manner (in most cases). When I receive a complaint concerning an RTG casino (which is sometimes as many as three per day), I have either referred them to your disputes page, or have handled it myself. In many cases, the responses from RTG casinos have the arrogant language of "case closed - we will not respond", or from some CS rep struggling with pidgin English.
I hope you don't live in a vacuum and aren't privy to a number of issues that I've had with RTG casinos in the past. Besides Vegas Strip, some of the cases concern the Virtual Casino Group (who were awarded worst casino group of 2002 at Casinomeister), the actions of Windows Casino's licensees (Egaming Commission, OCMA, etc.) Safebet, and now the Angelciti Group. I could go on, but that's not the intention of this email. These are all documented at Casinomeister.
My intention is to bring your attention to the actions of Angelciti's George Gutierres. If you recall, there was a player who had won approximately $28,000 at Welcome to Our Casino via three Royal Flushes. She was told to "go play your tricks at someone else's casino. Your account with us is permanently closed." Yet she received a message from RTG via Mike Craig at the OPA that "The underlying issue is that WTOC was relatively new when the player hit 3 royal flushes in a short period of time. They were concerned that there may have been a bug in the software that allowed the player to manipulate the results. However, I am relatively sure that this is not the case." This was in November.
She contacted me a couple of weeks ago, stating that she hadn't heard of anything since then. I wrote George when I received it, yet it wasn't until last night that I received the message "She purportedly received 3 Royal Flushes over the course of 7,591 games of Double Jackpot Poker and Double Bonus Poker. It strains the odds and belief that a person could get that many Royal Flushes in such a short period of time. She was paid out $4,000 on a $50 deposit during the term of her play. Upon the occurrence of the 3rd Royal Flush we closed her account due to suspicions of foul play."
So in other words, George still feels that either your software is buggy, or that she manipulated the play somehow. Regardless, he is making this decision on a hunch and not by any certain facts. As you would probably agree, this doesn't cut it in this industry.
I've placed the entire Angelciti Group in Casinomeister's rogue section https://www.casinomeister.com/rogue-casinos/ and you should read what I have to say.
I am also considering asking all of my members and visitors to boycott all RTG powered casinos until a considerable change is undertaken. This would be unfortunate, since I only have recently taken Crown Vegas Casino as a sponsor at Casinomeister. But as everyone knows, I am not motivated by money; I am motivated by what I feel is right.
I will also be in Toronto in May if you feel you want to discus any of these issues in depth.
Best Regards,
Bryan
I sincerely hope you get a response... but don't count on it.
