An invitation to the casino reps

[Simmo!]

Hi all,

Following the recent poll here that resulted in 83% of players labelling Reverse Withdrawal a "con" and a further 12% who would only tolerate it at 4 hours or less, i did an email survey. I emailed various well-known casinos to ask them what their "pending" time default was and whether they would reduce it on request.

Why? Because i think the Reverse Withdrawal takes advantage of weak-willed players and encourages Problem Gambling, and i think this is wrong.

Of all the various Microgaming and Playtech casino's/groups I contacted, only one said they would reduce the time to 1 hour for me (bear in mind Cryptologic casinos use instant Ecash withdrawals so i exempted them). All the others said that their reverse time was "mandatory". A couple offerred to flush the withdrawals if i emailed them instead. I tested this and it took nearly as long as the reverse withdrawal time itself, so i don't see that as the best solution.

All the default RW times (bar one which was 4 hours - funnily enough the same casino who were prepared to reduce it still further!) were between 12 hours and 96 hours (yes, really, 4 days!!!).

So. I'm inviting any casino reps to step up to the plate and say they do, or will, introduce a policy to allow players to individually request a reduction in the RW time, or to instigate a 4 hour or less RW default time.

Players: Once i feel this thread has run its course, i will put together a spreadsheet with all the RW times for as many casinos as i can. I will post a link to it here for anyone that would like it.

Cheers

Simmo!

 

[Randy]

Nice idea, Simmo.

 

[elscrabinda]

Great idea.

Reverse Withdrawal is indeed a con, especially when it is labelled as a positive feature.

I'll be interested to see how many casinos walk the walk on wanting to reduce problem gambling or just put a link to gamblers anonymous on their site

 

[dominique]

Wonderful initiative, Simmo!

 

[sharpgambler]

yes that's a good idea. Reverse withdrawal is non-sense. It's like you going to your homebanking, making a bill payment, and a few hours later having a link to reverse the bill payment.

When you request a withdrawal is because you don't want to play, you want your winnings. You don't need a reverse withdrawal button. If you wanna play later you can make a deposit like you did before.

 

[path]

Reverse Withdrawals at 32Red

We, here at 32Red, have set our 'pending' cash-in time default to 4 hours. This allows us to process any withdrawals as quickly as possible, whilst giving our players a reasonable amount of time in which to reverse the withdrawal if they so wish.
This 4 hour limit can, and has been, reduced for individual players on request. Technological constraints mean that the minimum default that we can lower the 'pending' time to is 1 hour. We are more than happy to do this on an individual basis; if any player would like to reduce the standard 'pending' cash-in time, then please feel free to contact me or indeed our 24/7 Support Team.
I would like to mention that there are some players who do actively seek out a reverse withdrawal facility and are happy with our standard 4 hour default. As ever,we do try to be as flexible and individual in our approach and believe that it is all about giving our players the choice of what best suits them. I know that you can't please all of the people all of the time, but we do certainly try!
Finally, an alternative to changing this default time, is the facility to 'flush' any payment which will then prevent the withdrawal from being reversed. The simplest, and quickest, way of requesting this would be to contact our team using the 'Live Chat' facility.

Regards
Pat Harrison
Operations Director
32Red

 

[Simmo!]

We, here at 32Red, have set our 'pending' cash-in time default to 4 hours. This allows us to process any withdrawals as quickly as possible, whilst giving our players a reasonable amount of time in which to reverse the withdrawal if they so wish.
This 4 hour limit can, and has been, reduced for individual players on request. Technological constraints mean that the minimum default that we can lower the 'pending' time to is 1 hour. We are more than happy to do this on an individual basis;

Nice one Pat

 

[jonevegas]

32 Red is one of the few casinos that will flush your account upon request, I sure wish others would follow, Riverbelle used to but know it takes so long for customer service to respond its no different.

 

[elscrabinda]

Right. A week has gone by.

I believe we can now reasonably conclude that either casinos (with the honourable exception of 32red, who at least know how to play the forum) have no regard for the members of this forum and don't even bother to check it which tbh at the very least the recommended ones should, or they are too shamefaced to admit that the only reason they persist with imposing a reverse withdrawal time is to prey on vulnerable players who they know will lose it all again given enough temptation.

Shame on the lot of you

 

[scrollock]

apart from the reverse withdrawal period, which is typically 24 hours, what about when your payments come out of "reverse withdrawal" you still need to wait on average 24 hours, typically the casinos claim that their payments are instant and that its netellers processing time that adds to this extra wait. well it is all complete BS.

sorry but 32 red does not have the record in this area, it is ladbrokes which does not even have a reverse withdrawal facility and all payouts processed instantly, i.e. in less than sec after withdrawing, your funds will be back in neteller.

so my question to the casino reps is why do you claim that neteller takes time to clear the payments, when in fact it doesn't.

 

[Macgyver]

sorry but 32 red does not have the record in this area, it is ladbrokes which does not even have a reverse withdrawal facility and all payouts processed instantly, i.e. in less than sec after withdrawing, your funds will be back in neteller.

I think this was said before, but casinos that use ecash direct (like Intercasino and Littlewoods) don't have a reverse withdrawal either.

Mind you, the withdrawal isn't instant with these two ... it takes 1-2 business days. And it sucks having to wait for the PIN code in the postal mail.

 

[tim5ny]

apart from the reverse withdrawal period, which is typically 24 hours, what about when your payments come out of "reverse withdrawal" you still need to wait on average 24 hours, typically the casinos claim that their payments are instant and that its netellers processing time that adds to this extra wait. well it is all complete BS.

sorry but 32 red does not have the record in this area, it is ladbrokes which does not even have a reverse withdrawal facility and all payouts processed instantly, i.e. in less than sec after withdrawing, your funds will be back in neteller.

so my question to the casino reps is why do you claim that neteller takes time to clear the payments, when in fact it doesn't.

Hi Scrollock! I've never played Ladbrokes, so I cannot attest to the factuality of your claims myself, but bear in mind that policies are put in place as a general guidline for operations, and not etched in stone. As Path has stated earlier, a person can contact him and they can set up a withdrawl plan that suits the individual's desires. I think most people can restrain themselves from hitting the reverse withdrawl button for an hour. Tim

 

[Simmo!]

Oh dear - only the one response :-/

Anyway, I'm putting together this spreadsheet. I have many of them (it doesn't make encouraging reading!) and am still waiting on some to respond to emails, but could use a bit of help on these if anyone plays at them and knows the length of Reverse Withdrawal (and wether they will reduce it) for the following (just to speed things up):

Phoenician & Nostalgia
888
iNetBet
Trident Lounge
Golden Palace
Spin Palace

Cheers

Simmo!

PS. Some I found are 4 days in Pending!!!! Unreal.

 

[nafanny29]

All boss media casinos have a 2-4 day pending period I think

 

[largeeyes]

Oh dear - only the one response :-/

Anyway, I'm putting together this spreadsheet. I have many of them (it doesn't make encouraging reading!) and am still waiting on some to respond to emails, but could use a bit of help on these if anyone plays at them and knows the length of Reverse Withdrawal (and wether they will reduce it) for the following (just to speed things up):

Phoenician & Nostalgia
888
iNetBet
Trident Lounge
Golden Palace
Spin Palace

Cheers

Simmo!

PS. Some I found are 4 days in Pending!!!! Unreal.

Phoenician and Nostalgia are part of Casino ACtion group, 4 days, no flush except for Platinum members. 888/CON I believe is 4 or 5 days, no flush.

 

[Simmo!]

Phoenician and Nostalgia are part of Casino ACtion group, 4 days, no flush except for Platinum members. 888/CON I believe is 4 or 5 days, no flush.

Hmm ok - the other C.A. properties seem to be 48 hours according to my spreadsheet so far. The only 4 day ones so far seem to be some Playtechs. You sure thats right LE? I'll double check with them.

Cheers

Simmo!

 

[hungvan]

I have been playing online casino since six months and I almost only play MG casinos . Up to now i can say that Spin Palace and Rubyfortune casinos are the best online casinos out there as far as promotion , payment , customer service , reversal time are concerned . I frequently receive emails from these two casinos offering very nice promotions and they pay very fast and most importantly is the reversal time . When i cash out, i go immidieatly to livechat asking them whether they could flush my account and they do that within seconds , really amazing . So playing at these two casinos you virtually dont have pending reverse time . Vegaspartner lounge group , and Fortune lounge group casinos are also very good . But for me Spin Palce , and Rubyfortune casinos are the best . Sorry for my bad english

 

[emily_hanson]

Hi Simmo,

Just to clarify a couple of points, Real Time Gaming do not at present have the facility within their software to set a specific default period for a withdrawal reversal.

That said the policy at iNetBet is that we do not implement a set period of time for a pending withdrawal to become eligible for payment.

Our accounts will settle all withdrawals on a queuing system basis, within an average of 2 to 12 hours.

Despite the popular belief that no player likes to reverse a withdrawal, we have a number of players that do so on a regular basis. They may make 10 - 20 withdrawal requests and cancellations, sometimes within 30 minutes or less. It is simply there style of play.

For players that are not in this category, who feel that the payment period may still be too long for them, we have on request locked their withdrawal until it is settled by accounts.

This we have done for many players upon receipt of a request to our support team.

Let me assure everyone here that it is not the policy of all Casinos to deliberately delay payments until they are reversed.

In truth this is not what we want our players to do, however like any business that carries out financial transactions there are procedures that have to be adhered to and these take time.

Whilst we endeavour to make all financial transactions both depositing and withdrawing as effortless as possible, we do recognize that this can always be improved upon.

As part of our business policies we are continually striving to improve our service to all our players and to make their gambling experience as effortless and enjoyable as possible.

Kind regards
Emily Hanson
Manager iNetBet

 

[Vambo]

Emily

The reverse withdrawal is only there to stop the weak willed from ever being able to win and take the profit
Of the few people I know who play casinos a couple regularly reverse withdrawals simpley because the cash is sitting there begging them to do it

When I say regularly I mean on the few occasions that they manage to go into profit

 

[Pinababy69]

Wow, and I just posted about this in another thread. I think the reverse button is the devil's idea, it has to be. What a previous poster said regarding Spin Palace and Ruby Fortune, he's right on. Also, my casinos of choice for the last two years have been the Bella/Grand Bay/Jupiter group. They flush your account (upon request) within seconds of cashing out. I am one of the weak-willed ones, and I can't tell you how many times I have reversed large sums of money only to lose it all. I blame only myself for that, but it sure would be nice if all casinos would at least offer the option of flushing a cashout upon request. Wouldn't that make everyone happy? And kudos to 32Red, for coming here to post, and for the 4 hr pending period. I think even I could make it through four hours, lol. I have only played there a couple of times, but my luck was great and I'm thinking I should make it a more regular thing, seeing as I have become very disillusioned of late with my fav casinos and their ridiculous bonus policies.

 

[Chill]

Since the casinos say "everyone" wants the RW feature I suggest you do the same on deposits. 48 hours locked pending before you can use it and with the option to "reverse the deposit".

Yeahh, like thats gonna happen

 

[VegasVIP Lounge]

Dear All,

I have been on holiday for three weeks, and have only now seen this thread while catching up with the message boards.

One of the reasons I was given, for the 24hour period after withdrawel request for the Vegas VIP Lounge Group is as follows:

In the past many players requested a withdrawal from their accounts, and after a few hours would change their minds for various reasons. Often enough, by this time, the withdrawal had been processed leaving the reversal impossible to do.

This left the players frustrated, and of course, the operators flustered. It was then, after reviewing all data, and weighing up the pros and cons, that the Operators decided to change the withdrawal-waiting period to 24 hours.

The Vegas VIP Lounge Group does not encourage reverse withdrawals, but would gladly assist when asked to! We do not advertise or promote the service at all, but it is a safety net for the players and us. This period also allow us to get the proper I.D when needed to process the payments.

As the group, upon request from players, implemented this time-frame, we will be looking into this matter more closely again. We will request the players input regarding this to establish whether it is warranted to change our current status on the subject.

Again, I apologise for the delay in my response to you and please be aware that this is not my personal statement, but collectively from the groups operators.

Adri Sinclair

 

[Chill]

There is a simple solution to it. Since you (the casinos) are customers at the software providers you can strongly urge them to add a feature where the player, not the casino, can decide on signup if he wants RW feature or not. Make this a one time thing that can't be changed later on.

 

[Chill]

This period also allow us to get the proper I.D when needed to process the payments.

Question, why isn't this required before even a single deposit is made? It would wipe out most chargebacks and fraud.
I play fairly big player myself and have experienced this first hand. At some casinos I have deposited high 4 figure amounts without a question asked.

 

[Simmo!]

There is a simple solution to it. Since you (the casinos) are customers at the software providers you can strongly urge them to add a feature where the player, not the casino, can decide on signup if he wants RW feature or not. Make this a one time thing that can't be changed later on.

Brilliant idea Chill