Hi all just new on here and this my first post. I deposited money into my new account on Friday and won some money and lost more than I won. I then got sent an EDD on Saturday morning and had complied and gave them everything that legally I could ie payslips, bank statements, partners bank statements and signed the declaration that came with it stating all information was true. The problem being is that I received an amount of money last week from my mum and they are asking for her bank statements which she will not give me and therefore can’t be sent to them. They constantly state that they will not be able to release my money without it but I have no legal access and cannot send what I do not have. Any advice on how to deal with this is greatly appreciated as I have never had to do anything like this previously. I have spoken with the rep who agreed with them and stated that there is nothing I can do without that document. As stated it is not mine to give. On the chat they stated that they can hold my funds for up to 5 years unless I produce her statements, surely this cannot be the case?