First they said they didnt recieve my faxback. Sent it in. Then they said I hadnt met playthru, though I had, but I complied. I rewithdrew and they said they hadn't recieved faxback. I sent it in again. Then I called and the support said he personally printed it out and gave it to accounts. Still no response. And never any response to emails. Finally after 5 months of patience, I emailed saying I would have to go to Montana overseas. I called in and they said the manager, Oliver Kuran, denied my withdrawal b/c I 'threatened' the casino. HA!, what a joke. This has been going on for 5 months, and despite their effort to make me lose my money , they won't pay. We'll see what happens as I just pitched my bitch.