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American Grand Refused to Pay My Winnings of $4979.00

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Griff1324, Jan 8, 2007.

    Jan 8, 2007
  1. Griff1324

    Griff1324 Dormant account

    Occupation:
    IT Manager
    Location:
    PA
    This is the letter that I submitted to Montana roughly 6 months ago:

    A few weeks later I did receive $500 deposited back into my PayPal account. I assumed that this was for my original deposit. However, I was still owed $4479.

    I proceeded to submit a PAB sometime after I submitted my claim to Montana. I never really got a response back from Bryan stating if he got anywhere with my PAB.

    Montana made a ruling with their final findings (which I believe was in my favor) but they were waiting for American Grand to respond. My complaint was in the "Final Findings" for months and I never heard a thing from American Grand or Montana.

    Now that I have seen that Montana is pretty much dissolved, I am bringing my story to these message boards and anywhere else that I can. It is extremely unfortunate that RTG allows these types of establishments to continue to carry their license. It also does not look good for RTG to dissolve their dispute department without having another in place. On top of that, those of us that did have disputes were hung out to dry with the eliminating of Montana Overseas.

    Later,

    Chris Simmons
     
  2. Jan 8, 2007
  3. siriuscirrus

    siriuscirrus Dormant account

    Occupation:
    semi-retired
    Location:
    USA
    Unfortunately, these guys are in the Crystal Palace, Ollie Curran/Cloud group. Can take anywhere from 6 months-2years to get your winnings. Keep fighting and don't let them get away with it!

    Btw, I think you meant money back to your firepay, not paypal unless we are back in 2001 and the good old days of gaming online.:)
     
  4. Jan 8, 2007
  5. Griff1324

    Griff1324 Dormant account

    Occupation:
    IT Manager
    Location:
    PA
    LOL, yes I did mean FirePay. However, I was around in 2001 and gaming was good :thumbsup:

    Later,

    Chris
     
  6. Jan 8, 2007
  7. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    This type of behavior is standard practice for the folks that run the entity now known as Crystalisle Group.

    Your story, like mine and countless others, has been repeated over and over again with only slight variations. Basically, the game plan these rogues use, is to find ANY means possible to deny cashouts in excess of $4,000.

    In fact, consider this gem I received on January 5 at my website from an ex casino employee previously affiliated with an RTG run casino:

    "Sir, I have read your issue with Crystal Palace and the withholding of your twenty thousand dollars in some detail, and all I can tell you is - join the club! I used to work for an RTG casino and I can tell you we were ORDERED to find any means possible to deny cashins. Did not matter if it was for too many accounts opened, notice on a list of bad risks (that we really didn't even have current!) or as in your case, threats made to the casino however small. If you don't find a way to deny, your gone, or you dont make bonus...

    I now run a sportsbook with my cousin,,,and its night and day...no cheat,,no problms from peopple PLUS i can sleep nights! Good luck with your fight...it will tough and these guys are tough oness.
    "

    As you mentioned, Montana is no more, and what I consider absolutely bush league behavior, RTG didn't even have the decency to notify those folks that are far along in the dispute process about their demise. Hastings BV is the alleged replacement, but that's moving at a snails pace.

    Curiously, it was noted that "Oliver Curran" (actually it's an alias for any number of CP employees) was trolling the boards here yesterday, but did not make any posts to the best of my knowledge. I personally sent him some messages, but in all likelihood, they will never be replied to.

    My position therefore, has been to attack the problem at its nexus: the
    REAL TIME GAMING (RTG) headquarters.

    Clearly they have to take responsibility for the rash of rogue/criminal licensees they are doing business with - and have been in bed with since their inception.

    I'll keep you posted on my/our progress, but I believe the tide will be turning shortly.

    Hang in there :thumbsup: - and "Oliver"....how do you even sleep at night or look yourself in the mirror without total disgust?

    And RTG execs......it would be quite helpful if you stopped pulling the "Howard Hughes" act, and faced the music. Thanks.
     
  8. Jan 9, 2007
  9. OliverCurran

    OliverCurran Dormant account

    Occupation:
    Casino Manager
    Location:
    Malta
    Multiple Accounts

    Hi Chris

    At the time when American Grand adopted its new name, a thorough campaign was undertaken advising all players of this fact.

    As with all matters of law, ignorantia legis non excusat.

    As you have registered, played and redeemed bonuses in multiple accounts at the casino, this is a violation of our terms.

    Best regards
    Oliver Curran
    American Grand Casino
     
  10. Jan 9, 2007
  11. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    Wow Oliver!
    Talk about a resurrection!!

    Hey pal, funny how you've IGNORED my PM's, emails, and about 800 other posters over SIX months relative to the $22,000 you're withholding from me without merit.

    Montana Disputes even ruled in my favor, and The Ring Firm (you know who they are right Ollie? RTG's legal team...) even found your absconding of my winnings AND deposits "very disturbing".

    You know how to reach me....so in all seriousness, why not respond to ALL of your inquiries - and not just cherry pick those you feel you stand a chance of covering.

    And Mr Curran, since you're fond of quoting Latin phrases: Accipere quam facere praestat injuriam - It is better to suffer an injustice than to do an injustice
     
  12. Jan 9, 2007
  13. Griff1324

    Griff1324 Dormant account

    Occupation:
    IT Manager
    Location:
    PA
    It's rather amusing that the casinos that you represent are so persistent on spamming your patrons, including those that have been banned, about "bonuses" that are being offered. However, you cannot make it a point to mention ANYWHERE in your TOS that there has been a name change at the casino.

    It is rather quite clear how you operate your business. Why would you want to clearly state in the Terms of Service that anyone that had an account at the casino, under its old name of Five Roses, is not eligible for a bonus at the renamed casino, American Grand? After all, by not stating this little piece of information in the TOS, you can justify deny paying any winnings to your customers. Also, it is rather convenient for you to accept and continue to accept deposits from players "banned" at sister casinos and then deny them any withdrawals.

    I have never been more disgusted with the way someone conducts their business. There is never a guarantee in gambling, however I am certain that one day your business practices will catch up to you.

    I will be certain to continue to post my story throughout the internet and I will be sure to inform you where and when I do.

    Later,

    Chris
     
  14. Jan 9, 2007
  15. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    Again, when you see how casinos like American Grand manipulate the T&C's strictly with the intent of screwing the player, it's no wonder the "big boys" of gambling (like Bally's and MGM) can't wait to enter this market.

    Of course, if Chris kept depositing - and losing - you can bet he wouldn't have received a "friendly reminder" from the Crystalisle folks about this multiple account "violation".

    Bottom line: deposit and lose - it doesn't matter what T&C's you're not abiding by.

    deposit and WIN - well let's just say, you'll see more interpretations of T&C "violations" than a Philadelphia lawyer could devise!
     
  16. Jan 9, 2007
  17. kyleb

    kyleb Dormant account

    Occupation:
    Small Business Owner
    Location:
    Canada, United States, and England (wherever busin
    Yeah, I can't wait to open a casino using RTG software and simply not pay anyone. Montana/Hastings is a joke, Casinomeister can only send emails to the casino operators, and no one regulates them.
     

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