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Am I Being Unreasonable or Impatient?

Discussion in 'Casinomeister's Poker Room' started by Notorious2K8, Aug 12, 2008.

    Aug 12, 2008
  1. Notorious2K8

    Notorious2K8 Dormant account

    Occupation:
    Wanna Be Poker Pro
    Location:
    USA
    Feel free to skip the Intro & go to section labeled Main Question...

    Intro

    I was looking for a way to make some extra cash back in June. A friend of mine suggested trying poker. I thought - what a good idea. I could do it on my spare time & from home plus I enjoyed the game from playing back in the day.

    I finally settled on "Players Only". An attractive website, good reviews & they catered to US players as well. I considered Full Tilt, but I was new & assumed there would be less competition at Players Only. I did not want to swim with sharks during my learning curve. I deposited $200 - lost it eventually. Deposited roughly another $100 & lost half of that LOL.

    I finally came to the conclusion that there is more about this game then I realize. I went to the library checked out some books, checked websites, etc. I basically educated myself on the subject fast. I finally pinpointed my major errors & began to win some at least to break even. Learned more, practiced more & began to win more consistently. I finally got good/lucky enough that I placed 2nd in a 400+ MTT & won around $1500. I immediately made a withdrawal of $600 & let the rest sit as bankroll. I lost a good portion of my bankroll. I learned about bankroll management & being on tilt with those losses.

    A few weeks after my 1st major win I won another MTT with around 500 players. This time I won around $1300. I immediately withdrew $1200. At the time I realized I played too lose when I had a large bankroll. Anyways after these major wins I continued to learn more & enjoy poker on Players Only. There would be days I would play 12-16 hours straight. That was until 2 weeks went by & there was still no notice that my initial withdrawal was ever sent. I contacted their support & they assured me they were working on it. Finally it's been 3 weeks. The original withdrawal receipt said to expect the check in 2-3 weeks. WTF! It's been 3 weeks & they haven't even been sent. 3 weeks turns into 4, then into 6 into 7, 8, 9 going on 10 weeks now. Their support staff has been courteous & responsive, but ultimately they provide the same excuses which are the UIEGA & US gov are the ones causing the problem. Oh one exception though - they waited until the 8th or 9th week and at least 10+ correspondences over that time to finally say, "Oh - did you send in the documents?" I'm like, "Documents? WTF? It took 8 weeks for someone to tell me they needed documents still?" /boggle

    MAIN QUESTION

    Being as this is my first withdrawal - Have I been impatient in expecting this check? Players Only keeps assuring me they have never missed a payout or never will. I mean if Bodog is under investigation by the Feds ATM, but still state they can payout with no longer then a 40 day delay then haven't I been patient enough waiting 100 days for a check that still has not been sent by a company that doesn't have an excuse as good as Bodogs?

    I finally had it w/ this company & decided to e-mail the Malta gaming commission yesterday & CC'ed Players Only. Has anyone been a situation like this before & have some useful advice?

    Thanks in advance.

    PS copy of receipts minus my personal info...

    Players Only auto reply e-mail containing my receipts.

    Thank you for choosing us for your gaming entertainment. We hope you had great experience and that you'll visit us again soon.

    This is only a RECEIPT to confirm your recent withdrawal request. A second email will be sent to you to confirm the funds have been sent to the address you've provided. Please keep in mind that your withdrawal request should be received within 2-3 weeks.

    Your Withdrawal Receipt
    Transaction #: 30897372
    Customer ID: 208564316
    First Name:
    Last Name:
    Street:
    City:
    State/Prov:
    ZIP/Postal:
    Country: United States
    Email:
    Withdrawal Amount: $600.00
    Withdraw YYYY-MM-DD: 2008-06-21.22:16
    Withdrawal Type: Check
    Express Courier: No


    Your Withdrawal Receipt
    Transaction #: 31068560
    Customer ID: 208564316
    First Name:
    Last Name:
    Street:
    City:
    State/Prov:
    ZIP/Postal:
    Country: United States
    Email:
    Withdrawal Amount: $1,200.00
    Withdraw YYYY-MM-DD: 2008-07-03.19:54
    Withdrawal Type: Check
    Express Courier: No
     
  2. Aug 12, 2008
  3. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    Hi
    I havnt played at bodog for over a year . The reason why is because I asked for a cashout in March and didnt receive it until June! Almost 4 months for them to get my check to me.

    I dont know if things are alot different because like I said, its been a year or more. If you requested a cashout in June and you still havnt received it, no, your not impatient. I took crazy measures to get my money lol. But as soon as I did that, I got my check within a week. Dont ask what the measures where because i dont recommend it, I was taking a chance and got lucky
     
  4. Aug 12, 2008
  5. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Notorious2K8, thats a great effort for a newbie. I won when I started playing online but the competition wasnt as strong then, so congrats on that.:thumbsup:

    Yes, I think the US players are getting a rough ride at the moment. Maybe some sites are milking it a little but the main issue does seem to be funds transfers, exclusively based for US players.

    I got a withdrawal cleared into my Neteller account within minutes yesterday from FullTilt, my quickest ever, but US players are having issues there too. I wouldnt be surprised if their support is being bombarded with US players having the same issue as you.

    I dont think you need to worry too much about the site backing out of paying you, I just think they are having problems processing it. It is a really unfortunate situation. I hope everything sorts itself out for you soon.
     
  6. Aug 12, 2008
  7. Notorious2K8

    Notorious2K8 Dormant account

    Occupation:
    Wanna Be Poker Pro
    Location:
    USA
    Thanks for the responses so far. It is some what reassuring to know I'm not the only one experiencing these problems.
     
  8. Aug 12, 2008
  9. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    FWIW Players Only is an SBR graded D- book related to Sportsbook.com. Also their payment processor just got nailed by the feds. If you want to play on that same network go with Cake Poker. They have reliable processing and you can get rakeback there too. It's the same player base, just a different skin.
     
  10. Aug 12, 2008
  11. Notorious2K8

    Notorious2K8 Dormant account

    Occupation:
    Wanna Be Poker Pro
    Location:
    USA
    Thanks PokerAddict - any idea what the Top 3 online casinos are for payout reliability?
     
  12. Aug 13, 2008
  13. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    Hi Notorious2K8.. I just said hello to you in your other post. Like I said there you will get different top 3 from different members! I have posted some useful links there for you also. (as they say "to each their own"...) it depends on if they are from USA or not and also from positive or negative experiences. :thumbsup:

    My personal faves are all on the acreditted list http://www.casinomeister.com/casinos.php

    Inetbet, Club World and unfortunately 3dice has now been replaced by all Jackpots. (not looking for an arguement anybody, I just managed to meet WR of almost $1000.00 :eek: there to get a $20 w/d on a $35 conversion,, so I wanted to explain why..;))
    But I also like Simon says and Royal Vegas.:thumbsup:

    Good luck in your venture Notorious2K8 :notworthy.
     
  14. Aug 13, 2008
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Microgaming - All Jackpots (in fact the whole Jackpot Factory Group)

    Rival - slotocash

    RTG - Inetbet and Club World

    3Dice is the quickest as money is in your MB or Neteller account the moment you press the withdrawl button. For US players they are able to send you a check within several days. Nobody knows how there are able to do so though.

    Do remember that payout reliability does not necessarily equate to getting your checks or payments within a short time if you live in the US.
     
  16. Aug 13, 2008
  17. classymom

    classymom Senior Member

    Occupation:
    Customer Service
    Location:
    Port St lucie Florida
    Poker Stars are still paying well. My brother( lives in Florida) had a 700.00 cash out and was less than 2 weeks ( check) I myself keep donating at this site, but I still find it one of the better poker sites..
     
  18. Aug 13, 2008
  19. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Since you were playing on Players Only I assume you are in the US since they only take US players. If you meant poker rooms I and you didn't mind Player's Only software then Cake is a good place to go since you're already familiar with the network, software, promos and players. Poker Stars and Full Tilt Poker are also great poker rooms. Poker Stars has the fastest check cashouts of all US rooms right now and also offers a cash transfer.
     
  20. Aug 13, 2008
  21. Notorious2K8

    Notorious2K8 Dormant account

    Occupation:
    Wanna Be Poker Pro
    Location:
    USA
    Thanks everyone for the additional replies. I also wanted to update the community on a positive recent development. Since this post was started I received an e-mail from the casino manager at Sportsbook. I'll copy & paste it here so everyone can see the good news.

    "Dear Shannon,



    My name is Laura and Im the Casino Manager at Sportsbook.com.



    I saw your thread at CasinoMeister and I asked the proper department about the two pending payouts you have with us.



    Theyve informed me that theyre just waiting for legible copy an ID and a copy of your utility bill in order to process your pending withdrawals.



    If you send us this today, Ill make sure your payouts are approved within 24 hours.



    You can send me this information directly to be forwarded to them OR you can also send this documentation to This email is not visible to you..



    If you have any questions regarding your payouts, do not hesitate to contact me back.



    Regards,



    Laura

    Casino Manager"

    I sent the requested documents to Laura and in less then 5 minutes she replied.

    "Hi Shannon,



    Now that you have sent them to me Ill make sure they process your payout, ok?



    So sorry for this delay. If you ever need anything (faster) you can contact me and Ill personally see after you account.



    Ill let you know as soon as your payouts are approved and Ill make sure they realize you have sent these docs twice now.



    Regards,



    Laura

    Casino Manager"

    I sent her a reply expressing my greatfulness & her reply...

    "Hey Shannon,



    Youre very welcome! Im here to assist you and now I need to make sure you get the checks fast!!! Once you have received it I can say: Mission Accomplished!



    J



    Talk to you soon.



    Regards



    Laura"

    I hope Sportsbook gives her a raise. Thanks Laura for personally attending to this matter. I'll update this thread again once I finally receive payment and the check clears.
     
    3 people like this.
  22. Aug 13, 2008
  23. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    awesome news

    Well Notorious2K8 I must say that is AWESOME news!! :thumbsup: Congrats and make sure you let us all know when it is "in hand" .. I am sure it will not be long now! :)

    Its great to find a casino manager who will put thier whole effort into pleasing and keeping thier customers! (and IMO.. it seems to be slowly increasing in that department lately!:D) It would have been great if everything was done in a timely manner prior to Laura reading this here... BUT I give her an A+++ for handing it personally and professionally! :D

    I am confused as to who the rep for sportsbook is:confused:. If it is listed here here at Casinomeister as the bodog sportbook rep .. then there is no one in specific and it also shows they have not logged in since july 16th.

    Would Laura like to introduce herself? As manager or rep?:rolleyes:
    If they take US players this may be why I have not played there. Regarless, It's always nice to have any casino manager or rep drop by and say "Hello":thumbsup:
     
  24. Aug 13, 2008
  25. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    It is good to post issues here because gaming sites don't want their names dragged through the mud here. I'm happy to hear this is getting resolved.
     
  26. Aug 14, 2008
  27. Notorious2K8

    Notorious2K8 Dormant account

    Occupation:
    Wanna Be Poker Pro
    Location:
    USA
    Hey Folks,

    Another update for anyone who is interested.

    Hi Shannon,



    Yes. I just saw an email from last night (I was home so I didnt read it until today) saying your withdrawal was OK to be sent out. So I have asked him to please send it TODAY.



    This is the process now:



    They will send the list of withdrawals to the processor

    The Processor sends the checks



    No worries about posting my replies. Im not the spokes person of the company so I cannot go and post but I have many members that contact me directly for issues not related to the casino. I really like to help and make a difference as I can feel players frustration on this type of situations.



    Talk to you shortly!



    Regards,



    Laura
     
  28. Aug 16, 2008
  29. Notorious2K8

    Notorious2K8 Dormant account

    Occupation:
    Wanna Be Poker Pro
    Location:
    USA
    Latest update...

    I FINALLY received a confirmation mail that my checks have indeed been sent. My account was compensated nicely as well. I'll let you all know once the check arrives.

    Thanks Laura for your initiative & following things through. Please send my thanks to all other staff/departments that were involved in making this happen.
     
    2 people like this.
  30. Aug 25, 2008
  31. BUYER42007

    BUYER42007 Dormant account

    Occupation:
    NA
    Location:
    PA
    players only poker withdraw problems

    i am on my 2nd withdraw with this site. last time it took a while, but eventually i received my money.

    this time, it has been a few weeks, and i called today and they say they have "NO PROCESSOR" and are not sending out "ANY CHECKS"!!! they tell me it will be about 3 to 5 weeks more before processing will begin. this is insane in my opinion. i tried calling to find this "LAURA", but no one seems to know who she is without an extension and even asking for the casino manager does no good.

    how can i get ahold of Laura who maybe can help me??? i really like this site and was hoping to continue to play here for years to come, but until these matters are resolved, I am extremely frustrated and disappointed to say the least.

    does Laura have an extension? what phone number could i reach her at? Notorious2K8 - maybe you have a direct email address for her?

    Please contact me. thanks.

    This email is not visible to you.
    buyer42007 at hotmail dot com
     
  32. Aug 25, 2008
  33. BUYER42007

    BUYER42007 Dormant account

    Occupation:
    NA
    Location:
    PA
    another thing that pisses me off is that they have a great processor for deposits. your account will get credited almost instantly. but withdrawls is a completely different story. i am being a little impatient since it has only been a couple weeks, but i just have a feeling i will be complaining for several weeks or months to come as it does not feel like i will be getting a check any time soon. thanks for letting me vent.
     
  34. Aug 25, 2008
  35. Notorious2K8

    Notorious2K8 Dormant account

    Occupation:
    Wanna Be Poker Pro
    Location:
    USA
    Hey Buyer,

    As of my last update I received a tracking number, but there is no longer any estimated date of delivery after checking FedEx's site. I called FedEx & they explained to me that a company can obtain a FedEx number, but not actually deliver the package to FedEx for shipment. The number can sit on processor's desk for weeks without them ever actually sending a package.

    The FedEx number was created on Aug 19, 2008 @ 7:18 AM. Laura said to give it a few days for the order to start showing movement in FedEx's tracking page, but tomorrow will be a full week.

    I sent Laura an e-mail Saturday,Aug 23rd asking her when should I start getting concerned, but have yet to receive a reply. She's usually prompt, but then again I did send it over the weekend & it's only been one business day. She did say she would be checking her e-mail daily though.

    Once again I'm beginning to get skeptical again. A FedEx number with no actual package & Laura has not responded in 3 days. They did comp my account, but what good is a "virtual comp" if it doesn't result in a real world payout.

    It is reassuring to know you have had at least one successful withdraw with them. I'll PM you her addy. GL!
     
  36. Aug 25, 2008
  37. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    I send and track FedEx packages almost daily at work. Tracking info shows up on their website within minutes the package is scanned by a FedEx employee. I hope the best for you but it sounds like more lies to me.
     
  38. Aug 25, 2008
  39. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL


    where an how did you get a $35 conversion???
    sry 4 the derail
     

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