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ALWFUL Lve Chat Lucky247 Complaint

Discussion in 'Online Casinos' started by davdav5678, Feb 3, 2015.

    Feb 3, 2015
  1. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    Hello all

    So Yesterday I decided to reopen my lucky 247 uk game account and wish I did not now . I wanted to play some tournaments games and free roll etc on reopening it and kept getting code errors 50614 MUTIT PLAYER CANT LOG IN FLASH UP on the screen even for the free roll games .I know on requesting when reopening the account they don't always unlock the tournaments so I emailed before hand to check on seeing if the account was opened I got the email below .

    Thank you for your email.
    At 16.42pm Monday


    Kindly be advised that as per you request your account has been re-opened.


    So I went to check the account was opened and it was still closed with error code 101 account locked

    I went on live chat again and got this

    Me: its still closed

    Me: got the email at 6.41pm

    Adam: Hang tight; I’ll check your account details right now!

    Me: I can re send the email for you to see

    Me: i get error 101

    Adam: Hang tight; I’ll check your account details right now!

    Adam: Hang tight; I’ll check your account details right now!

    Adam: please be advised that your casino account has been unlocked

    Me: why was it not when she said she open it

    Me: hang tight i just check

    Adam: it's unlocked now as per your request

    Me: yes but she said she reopened it ?

    Then he just hang up the chat

    Now I was getting a bit pissed off to be honest as I have had a number of problem's before with live chat and emailed them with a complaint and sent in screen shoots of the tournaments issues and waited for a response the only one I had was from the vip person saying she sent it to support and they are dealing with it .

    Today I waited over half a hour to get on live chat to asked again about the tournament issues and got this below

    Me: you never reopened my tournaments

    Me: Hello please do reply to the chat

    Me: H e l l o

    Me: Anyone there

    Me: H e l l o

    Me: Hello ? been waiting over sometime now

    Emile: Sorry for the delay I was on call.

    Emile: Also bear in mind there are 10 other players I am also trying to help.

    Me: really that many

    Emile: Yes that is correct.

    Emile: Let me have a look at your account.

    Me: is that good customer service to have so many ?

    Emile: What else can we do we have to try and help players at least.

    Me: Yes but you should answer chat and not keep people waiting

    Me: you were checking my account

    Me: you emailed me yesterday said you reopened my account see above

    Me: went to check it was still closed

    Me: and I had to asked Adam in chat to reopen it

    Me: He never opened the tournaments games and hence why I'm getting the code errors I sent a screen shoot in

    Me: Hello you there ?

    She just cut me off again so I have no idea if my tournaments issues are going to get fixed ??

    rubbish customer service :mad:

    Any lucky 247 uk reps out there ? So you can sort this out and also try to improve wait time for live chat ?
     
  2. Feb 3, 2015
  3. shapesy

    shapesy Experienced Member

    Occupation:
    manager
    Location:
    liverpool
    hang tight:lolup:
     
    1 person likes this.
  4. Feb 3, 2015
  5. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    lol I know :p
     
  6. Feb 3, 2015
  7. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    This.
    What can player wait from CS agent,if such thing happens. Also it is stupid to tell such thing to player, because why player should care that casino can't hire more stuff?
    Vote with your pounds friend(Pounds is bigger than euros and dollars :D ). Play at betat, guts, + many other great places, where you never be told something like 'what did you want,there is many players trying to get help'.
     
    1 person likes this.
  8. Feb 3, 2015
  9. mclee321

    mclee321 Meister Member PABaccred

    Occupation:
    Software QA Engineer
    Location:
    Dublin
    I don't understand your impatience. After all you closed the account. Why was it so important to play Lucky247 free tournaments that you wasted 3 hours of your life? Send another email and wait, normal CS staff are not going to instantly fix most tech problem, they pass them to the relevant team. Long winded rants to a stressed CS rep helps nobody.
     
  10. Feb 3, 2015
  11. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    There has been loads of problems on there my deposited limited was set at 2.oo pounds a day ? when I asked it to be set at 20.00 pounds a day .

    When the error game up before they just unlocked on it on the support desk ,Tech team was not a issues for them to fix's. Its a problem which happened when support staff don't unlocked the account right I was told before . A casino has enough money to employ more support staff members to deal with customers and not keep them waiting . I was going to deposited and play on the games yesterday and still the error appearing. The reps are on here to help customers I was aware ? well the do from other casino's
     
  12. Feb 3, 2015
  13. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    LOL ........ wanna play at Lucky??247 casino? just hang tight while we screw with your head!!! ya right:rolleyes:
     
    2 people like this.
  14. Feb 3, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Its why I have no time for cs, Took me months till just today I was so pissed of about games cutting out I had to tell them, I was surprised as he was a good chap but told me nothing I did not already know, He said theres not been much complaints?
    My exact reply was your got to be joking, The internet is plastered about your network slow spins and errors,


    Any way he told me take a screeny and get tech to look, I do not think they would have enough hard drive space if I sent every error I get,

    As I mentioned many of time CS (most) are pointless, Only there to make you feel secure and offer you stupid bonus
     
    1 person likes this.
  16. Feb 3, 2015
  17. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    They are a joke now getting told freeroll I have to pay to play them no idea at all

    You are now chatting with Adam

    Adam: Welcome to Lucky247! How can I help?

    Me: hello

    Me: I have sent a number of emails regarding the tournaments issues

    Me: sent screen shoot yesterday

    Adam: Please confirm your Username.

    Adam: For security reasons, please confirm: first & last name, date of birth, email address, and phone number.

    Me
    Me: you open my account at around 7 pm yesterday as it was closed

    Me: when the account got opened the tournament's were still locked

    Me: and was getting code errors

    Me: on all the tournaments

    Adam: Please feel free to make a deposit and play

    Me: no

    Adam: there is nothing wrong on your account

    Me: the free roll don't work either

    Me: why am I getting the errors

    Me: have you looked at the screen shoots I sent to support and the vip person

    Me: date and time

    Me: have made a number of screen shoot and sent in

    Adam: please note that you cant enter the tournament without a valid casino deposit

    Me: you are wrong you can play free roll games

    Me: please check this

    Me: do you want the game ID?

    Me: game id so you can check ?

    Adam: : please note that you cant enter the tournament without a valid casino deposit and there is nothing wrong on your account

    Me: why am I getting he error code

    Me: i can give you the code

    Me: I have sent in SCREEN SHOOTS of it

    Adam: please feel free to deposit and there wont be an error when you will enter the tournament

    Me: noo

    Me: unable to log into player server code 50614

    Me: is the error code

    Me: id game 730250 Tournament's

    Me: id 731680

    Adam: Unfortunately, there is nothing else i can do on this

    Me: why not

    Me: you can contacted MG ?

    Me: and the tech team

    Adam: can i Call you?

    Adam: please'

    Me: rather on chat thanks

    Adam: how come you want to play without fund. Anything else I can assist you with?

    Me: cos you can on the tournaments games are listed as FREEROLL

    Me: that's why they are called FREEROLL

    Me: I have deposited 208 pounds on here

    Adam: you cannot enter the tournament without a valid deposit.

    Me: rubbish

    Adam: There is no free tournament

    Me: FREEROLL

    Me: Yes there is

    Me: they 4 on there

    Adam: Freeroll is poker

    Me: no on the slots they are free roll

    Me: games

    Me: slots free roll games

    Adam: Unfortunately there is nothing else i can do on this

    Me: weekend whopper id 731630

    Adam: I have advised you accordingly to make a deposit and play

    Me: 50 free roll sweet harvest game

    Adam: please give me the exact name of the tournament that you are trying to enter

    Me: ok i just get them and the id

    Me: hit man weekend whopper Qualifier game id 731680

    Adam: please may i have the tournament that you are referring to in order to assist you accordingly

    Me: 250 3 hour free roll id 732290 sweet harvest

    Me: they are listed there

    Adam: the name please

    Me: SWEET HARVEST TOURNAMENT

    Me: HITMAN 250$ ONE SHOOT ID 732252

    Me: 3K SURVIOUR ID 731623

    Adam: one moment please

    Me: YOU CAN REGISTER FOR GAMES BEFORE THEY START THE FREE ONES AND IT COME UP WITH UNABLE TO LOG INTO MUTIT PLAYER SRVER CODE ERROR 50614

    Adam: i have checked for you, there is fees to pay in order to enter the tournament

    Me: NO THERE IS NOT

    Me: THEY ARE FREE

    Me: IT SAYS FREEROLL EVENT

    Adam: Unfortunately, it's not free spins

    Me: They are free roll games TOURNAMENTS

    Adam: i meant free tournament

    Adam: : Unfortunately, it's not free tournament

    Me: They are fre

    Me: free*

    Me: You don't pay any fee on there only if you want to re buy on the game

    Me: to join some are free i have played them before a number of times

    Adam: Anything else I can assist you with?

    Adam: This chat will be closed as you haven’t responded to my last chat. Got other questions? Click Live Help anytime!

    RUDE CUTTTING ME OFF AND HAVE NO IDEA ABOUT GAMES ON THERE
     
    1 person likes this.
  18. Feb 3, 2015
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    There could only be one explanation for this and as you had your account closed and reopen it may start a fresh so the system sees that you yet to make a deposit so not aloud into games without making a deposit first,

    BUT I am unsure if you do need to make a first deposit to start playing feerolls? What the hell is the CH on about (how come you want to play without fund) Thats got to be the stupidest Qs of all times, Simple! FREEROLL no funds needed lol

    I would call it a day with them, If you got a spare £10 put it in and that should do it, If not than move on as just goes round in circles with CS, Bullshit and headaches
     
    1 person likes this.
  20. Feb 3, 2015
  21. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    Cheers bud. YES maybe that's the reason? Seems odd never had that problem before with any Mg platform
     
    1 person likes this.
  22. Feb 3, 2015
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I would not no if it is the case I am going by what I could work out what the CS was waffling on about, I've only ever played 32red's tourneys and that's on rare occasions,

    Even if it was than surely they could of seen you have deposited in the past and marked you as a depositing player? Would not be very hard if you actually had some person working who knew what they as bloody doing,
     
    1 person likes this.
  24. Feb 3, 2015
  25. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    They have a rep here: LuckyNefty or so, very helpful.

    The best support i got though is by emailing to This email is not visible to you. .... direct the mail to Shihaam or Mo, they helped me always pretty instantly and professionally.
     
    1 person likes this.
  26. Feb 4, 2015
  27. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    It may just come down to WHEN you last deposited. For the purposes of freeroll entry many sites define a 'depositing player' as one who has deposited in the last XXX days. Has it been more than a week or two since your last deposit?
     
    1 person likes this.
  28. Feb 4, 2015
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thats sounds about right, But if so its probs another down hill slide change for casinos,

    Any way hope things are well, Who did you say the new rep for butlers was again? I had a withdraw from glossy, received email stating gone to finance dep, from experience its normally next day they sort it? Whats the norm time frame :)

    Sorry to interrupted thread davdav
     
    1 person likes this.
  30. Feb 4, 2015
  31. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    Yer maybe that the reason for it.Be better if they said that in the first place.I emailed support said they were looking into it.Just annoying if that the new rules with it.Like i said I never had a problem before on other tournaments Mg platforms think I play at another one on the further.Shame thanks for your help Harry.I did email her she always helpful but she said support were looking into it.Just wait if I get a reply back
     
  32. Feb 4, 2015
  33. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    Still no reply from support I will try LuckyNefty to see if he can help with the errors
     
  34. Feb 4, 2015
  35. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    resolved

    This matter now is resolved:)

    Had a reply off of Shihaam there and tournaments are now able for me to play :) Thanks shihaam
     
  36. Feb 4, 2015
  37. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    you should have insisted on knowing how tight u should hang while the agent check everything :D:D ....

    some chat reps are truly amazing!!! :lolup::lolup:
     
  38. Feb 4, 2015
  39. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    Don't explain the live chat ,She put a complaint in with the manger about it .:)
     

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