Slow Pay Allways Cool Casino delays payment

[ruisotto]

Dear sirs,

On the 10th December 2014, I finish to wager a bónus on AC Casino, and got winnings of $802,76. I requested the withdrawal on that day. Since then, they asked me twice for documents, which I sent immediately, and kept delaying the payment till today with no explanation.
So I appeal to you to help me on this issue. It's been 2 and a half months. It's the Accounting Department (accounting@onlinecasino.ac) that deals with withdrawals, but they don't answer my emails, so I emailed Management Department (management@onlinecasino.ac) claiming, but they just forwarded my emails to Accounting, delaying the proccess.

Hopeful that you'll help me on this, I remain,

Yours sincerely

Rui Sottomayor

 

[Harry_BKK]

Super rogue casino

Dear sirs,

On the 10th December 2014, I finish to wager a bónus on AC Casino, and got winnings of $802,76. I requested the withdrawal on that day. Since then, they asked me twice for documents, which I sent immediately, and kept delaying the payment till today with no explanation.
So I appeal to you to help me on this issue. It's been 2 and a half months. It's the Accounting Department (accounting@onlinecasino.ac) that deals with withdrawals, but they don't answer my emails, so I emailed Management Department (management@onlinecasino.ac) claiming, but they just forwarded my emails to Accounting, delaying the proccess.

Hopeful that you'll help me on this, I remain,

Yours sincerely

Rui Sottomayor

Rogue casino as rogue can be, sorry to say that Rui. Don't put your hopes too high that they will pay, well actually no hope there really.

 

[rena35]

Sometimes they will pay and i am hoping you do get paid. It will be very slow if they do .

 

[Harry_BKK]

looked at their website and something made me really laugh, still laughing now:

AC Casino is more than just a gambling site. We pride ourselves for truly cherishing and providing for our players. We are an institution that cares.

While many of our games may depend on the luck of the draw, you aren't taking any chances when it comes to Always Cool Casino's quality and style. Our award winning 24/7 customer service center is more than happy to help you with any questions or concerns you may have so you are satisfied at all times.

Operia a UK registered company???? That was new to me

Always Cool Casino is a wholly owned subsidiary of :

Operia Corp Limited

The Apex, 2 Sheriffs Orchard, Coventry, CV1 3PP, United Kingdom

 

[Googobucs]

They are not officially listed here as Rogue or "no can do" that I could find even though their reputation seems to be poor.

You can file a PAB if you want.
Link Outdated / Removed
be sure to read the terms/rules here completely. Especially the part about not posting any more about this issue once you file your PAB.

best of luck

 

[ThePOGG]

I assisted - as much as is possible with this group - with this complaint. In case the player doesn't follow-up, I can confirm that they recently received the contested funds.

 

[Harry_BKK]

I assisted - as much as is possible with this group - with this complaint. In case the player doesn't follow-up, I can confirm that they recently received the contested funds.

Wow, has taken them only 6 months .... i am surprised they paid at all...probably, only because of your intervention.

 

[ThePOGG]

Wow, has taken them only 6 months .... i am surprised they paid at all...probably, only because of your intervention.

To be fair, my intervention didn't seem to make a great deal of difference from my perspective. I completely agree that the length of time is entirely unacceptable and I'd also say that the withdrawal fee that was charged on the first half of the payment was extortionate!

 

[vinylweatherman]

It's not quite what it seems......

We are pleased to offer our new Coventry address for all new and existing customers. The address is-

The Apex
2 Sheriffs Orchard
Coventry
CV1 3PP

We look forward to providing this address to our registered office and virtual office customers. If you are local to the Coventry area and need to discuss your service then please drop by and meet one of our advisors.

How to display the address?

You do not need to use suite numbers or box numbers. Your address will be-

Your Company Name
The Apex
2 Sheriffs Orchard
Coventry
CV1 3PP

This service is designed to hide the fact that companies are using a "virtual office" or PO Box type service by allowing the company name to be used instead, making it look like legitimate staffed offices to any unsuspecting customer trying to check them out.

This may be because people are wary of "PO Box addresses" due to consumer advice being given out by our Trading Standards and other groups on how to spot a potential scam or dodgy business online. The company name replaces the usual PO Box number, but if you leave it off, there is no way to determine which of possibly thousands of companies is meant to receive the letter. If you write to a REAL office, the company will still get the letter even if you leave off everything other than the property number and postcode, which are unique identifiers for every street address in the UK.