Allstar slots confiscating winnings of 15k$ for 'SLOTS2000'

froosh

Dormant account
PABaccred
Joined
Oct 25, 2009
Location
Sweden
Hi, I took advantage of the 'SLOTS2000' welcome bonus and deposited 800$ to recieve 2000$. After reading the terms pretty focused I began wagering 25$ bets on mystic dragon hitting a sweet 5 scatters (!!!!) totaling a win of about 19k$. Instantly after completing the wagering requirements my balance was reduced by about 15k$ to 3000$.. This was a total shock! After going through the terms again (pushing a button to extend a list of the complete terms) I found on point 10 :

The maximum amount available upon the completion of an individual bonus Coupon's wagering requirements is $3,000. (Upon completion of the wagering requirements, the Bonus Balance will be moved into the Withdrawable Balance and limited to a maximum amount of $3,000.)

Totally devastated I realized that I had just lost 15k$...

I think that rule should have gotten more space in the terms as its a pretty important rule for an initial balance of 2800$ to have a cap of 3000$...

I would even say that it is missleading for a casino that is going through the baptism of fire..

What do you think?
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
allstarslots

hi , all i could say is very bad luck ,though tbo you should have had a proper look at terms & conditions ,hence you would of known it was capped , although to me its just another way of them getting out of paying out loads of monies , i think its abit poor that you made a good deposit then had alot of wagering to do then once completed they stab you in the back , but look on the bright side at least youve won some cash, move on close account go else where , best of luck :thumbsup:
 

slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
All Star

Welcome,
Wow, that sucks!!! I'm sorry you had to make your first post about this. That's really bad. Bad news is that it is clearly stated in their terms. I know that it is even talked about in a thread hear that I can't immediately find, I'm sure someone will.

They are a good casino that pays fast. This one rule however is bad IMO. Many RTG's have no max cashout bonuses. I know it going in though so I only take bonuses with small amounts, then if I ever hit even for 3,000, I'll be happy!

*I do agree that it should be spelled out at the beginning of the Terms, or in big bold letters!

At least you will get your winnings hassle free and quick, if that is any consolation, and I know its not much. Good Luck
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Welcome,
Wow, that sucks!!! I'm sorry you had to make your first post about this. That's really bad. Bad news is that it is clearly stated in their terms. I know that it is even talked about in a thread hear that I can't immediately find, I'm sure someone will.

They are a good casino that pays fast. This one rule however is bad IMO. Many RTG's have no max cashout bonuses. I know it going in though so I only take bonuses with small amounts, then if I ever hit even for 3,000, I'll be happy!

*I do agree that it should be spelled out at the beginning of the Terms, or in big bold letters!

At least you will get your winnings hassle free and quick, if that is any consolation, and I know its not much. Good Luck

This was the WELCOME bonus though, even Club World has a similar term for the WELCOME bonus.

No deposit bonuses OFTEN have a max withdrawal.

Capped withdrawal bonuses require different playing style. You should not be betting so big that you can win so much more than the max cashout.

This casino seems to cap ALL withdrawals from bonuses, but using an ABSOLUTE value of $3000, rather than a percentage. For this, deposit SMALL and OFTEN, rather than BIG, as more of any large win can be kept.

This kind of term will put players off though, because RTG is all about lots of bonuses (and lots of rules). Trying to get players to accept that RTG is NOT "all about bonuses" is going to be hard work.

I have NEVER seen a max withdrawal cap at any MICROGAMING casino (except on some of those free chip offers requiring no deposit - which includes "free play" offers). Microgaming bonuses are CASHABLE too - I have yet to see any that are not.

RTG casinos are also very prone to making players wait for big wins, by having weekly and monthly limits that are low enough to affect many players at some time or another.
 

CURTSONLYLOVE10

Registered
Joined
Jul 28, 2009
Location
NEW YORK
Hi, I took advantage of the 'SLOTS2000' welcome bonus and deposited 800$ to recieve 2000$. After reading the terms pretty focused I began wagering 25$ bets on mystic dragon hitting a sweet 5 scatters (!!!!) totaling a win of about 19k$. Instantly after completing the wagering requirements my balance was reduced by about 15k$ to 3000$.. This was a total shock! After going through the terms again (pushing a button to extend a list of the complete terms) I found on point 10 :

SORRY for what happened to you...but there is no way i would have taken a bonus when i can deposit 800.00 most people hope to win 800.00...with that kind of money u could have ran it up to 3.000 in no time...

well its no sense in telling u to read the t & c next time.. i am sure u have learned ur lesson..

good luck on ur furture deposits..
 

slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
Max Cashout

OK, Vinyl. I did realize that it was a welcome bonus, and that all of their bonuses are capped. However I did not know that CW or other RTGs (CM listed) capped welcome bonuses.

I figure that since the wagering requirements are often so high, that they are or should be no max. Its important to check the terms, and verify with chat to save the conversation if you have doubts.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Microgaming bonuses are CASHABLE too - I have yet to see any that are not.
Well... there's a first time for everything! ;)
Vegas Towers do a /$50 match with no WR, but the bonus is PHANTOM.
My Jackpot do a 50% to 25 match also with no WR, and the bonus is sticky (NOT phantom).

I doubt we'll ever live to see the day any RTG does a Phantom with no WR...! :eek2:

KK
 

gambblex

Expanding Wild
Joined
Jul 16, 2007
Location
UA
Accustom yourself to have some chats or emails BEFORE ANY financial transaction(ESPECIALLY with bonuses involved) to exclude any doubts in future and save these conversations.


Not too good would be also a withdrawal attempt when you had 1 credit left unwagered.

Move on!
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Personally I think the term itself is a disgrace. A cashout limit of what amounts to less than 3xDeposit in this case is mind-numbing...what are these people smoking??? (and where can I get some.....)

Seriously, this is almost a predatory term and and CM should consider not recommending on that basis. If the casino wants to limit the first cashout to $3k, then from an ethical standpoint they should also limit the deposit to $100 which at least allows a the player some chance to win.

Geez, even some Rivals allow cashouts of 5xBonus on bonuses over 100% which means the OP would have been able to take $10k with him.

However, the terms (however distasteful) were there in black and white so you will have to cop it on the chin.

Lets hope the OP's efforts in bringing this to light at least prevent anyone else from being caught by the short and curlies by what is a V irtual- like term,
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Well, that blows. But on the bright side, you do have a nice cashout coming. For your own peace of mind, think of it as "I won $2,200." Perhaps you will even be bonus banned:rolleyes:

I don't like any match bonus that caps my winnings. No Deposit or a later free chip, put any terms you like on it IMO.

Was $800 the minimum to claim this bonus? Or was it a 250 percent bonus, and you could have claimed a smaller amount?

I think that offers like the one you took help keep the payout on the machines high to hit the RNG requirements, with little or no risk to the casino.

I know when I take a bonus that if anything, I only minimized the house edge. If I get more than a chance for that, I still usually lose it due to my nature, and casinos realize it is the nature of most gamblers.

Thank you very much for pointing out the "fine print", and I trust no one reading this thread will go in ill-informed

I'm not sure any bonus is "predatory", and I'm not sure every one is not in some way. Bonus hunters are hunting casinos, and casinos are hunting players. The onus is on the player to read and UNDERSTAND terms of bonuses. Go to chat or email before depositing to make sure you understand everything. I ask chat about so much stuff before depositing. I save the chats too. Sometimes I ask questions I know the answer to, just to confirm and to see how knowledgeable staff is. Good indicator of how they may deal with you later.

I don't play there (how many RTGs does one girl need;)), but I do read the forum, and player reports have been good.

If they pay your win in a timely fashion, I'd look more closely at the bonus offers or just choose to play without a deposit. Or to paraphrase another poster, walk with your wallet.

If a casino was smart and client focused, they would not want to see a player who makes $800 deposits walk away. But not all casinos are smart. Not all are short-sighted either, and I hope Allslots continues to keep customer satisfaction high.
 
Last edited:

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Ah, froosh - that sucks!

The disappointment must have been keen to say the least but as unpalatable as it is, it's in the T&Cs and I'm afraid that cuts both ways.

Sorry for the big loss.
 

rubyroyal

Dormant account
Joined
Aug 9, 2009
Location
malta
Hi, I took advantage of the 'SLOTS2000' welcome bonus and deposited 800$ to recieve 2000$. After reading the terms pretty focused I began wagering 25$ bets on mystic dragon hitting a sweet 5 scatters (!!!!) totaling a win of about 19k$. Instantly after completing the wagering requirements my balance was reduced by about 15k$ to 3000$.. This was a total shock! After going through the terms again (pushing a button to extend a list of the complete terms) I found on point 10 :

The maximum amount available upon the completion of an individual bonus Coupon's wagering requirements is $3,000. (Upon completion of the wagering requirements, the Bonus Balance will be moved into the Withdrawable Balance and limited to a maximum amount of $3,000.)

Totally devastated I realized that I had just lost 15k$...

I think that rule should have gotten more space in the terms as its a pretty important rule for an initial balance of 2800$ to have a cap of 3000$...

I would even say that it is missleading for a casino that is going through the baptism of fire..

What do you think?

I don't see the point of having a max cash out rule in place. When we were designing our promos it was something we stayed well clear away from except if it was an ND chip.. As a player, surely your thinking is that you want to play for as long as possible to win as much as possible?
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
I don't see the point of having a max cash out rule in place. When we were designing our promos it was something we stayed well clear away from except if it was an ND chip.. As a player, surely your thinking is that you want to play for as long as possible to win as much as possible?

I don't understand your way of thinking here there should be a need for a max cash-out rule an this post is a good example the OP might not have deposited at your casino if the terms was better written in a better way as has been suggested in this thread to me you would have many happier an returning players if you had that in place
Picture yourself losing 15K see how you would feel
An being a player they could have played much longer if you hadnt taken the 15K out till they went to cashout


Cindy:)
 

WonderingSpirit

Casino critic
Joined
Nov 14, 2008
Location
Scandinavia
I don't understand your way of thinking here there should be a need for a max cash-out rule an this post is a good example the OP might not have deposited at your casino if the terms was better written in a better way as has been suggested in this thread to me you would have many happier an returning players if you had that in place
Picture yourself losing 15K see how you would feel
An being a player they could have played much longer if you hadnt taken the 15K out till they went to cashout


Cindy:)

And i dont understand the way you are thinking Cindy. He just said that there should not be a max cashout on depositing bonuses. In other words he agrees with OP. And OP would have won 15k if it was at rubyroyal.
 

slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
Other Reps

I'm glad some other reps are weighing in on this. Maybe Allstar can use them as an example to change this rule.

@ Wondering, and Ruby, I think Jaz was using the quote just as a reference to show Allstar others think its not a good rule. Not a slant at Ruby. That's how I read it anyway, otherwise its a contradiction.
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Other then the max cash out rule, this place is top notch in my book. Excellent service, good cs, fast payouts, and the games are rtg which in my book is a top notch software.
 

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
I don't see the point of having a max cash out rule in place. When we were designing our promos it was something we stayed well clear away from

really very funny, because you have also a max cashout on your bonuses!

or what should this t&c mean on your 200% slots bonus?

"A maximum cashout of 10 times the bonus applies."
 
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