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Allslots , hole jackpotfactory is a joke nowdays. ( Digimedia group )

Discussion in 'Other Complaints' started by miksaxxx, Nov 11, 2014.

    Nov 11, 2014
  1. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    I was asking bonus offer in chat, never asked freebie ( meaning quary was is there deposit bonus offer ):

    Chat start time Nov 11, 2014 6:30:38 PM SAST
    Chat end time Nov 11, 2014 7:03:55 PM SAST
    Duration (actual chatting time) 00:33:16
    Operator Justine

    Chat Transcript
    info: You are being connected with our support team. Thank you for your patience.
    info: 'Justine' will be helping you with your query. We’d appreciate your feedback on our service in the survey after the chat.

    mikko: You’re a Star, Mikko! You have been selected to join an elite group of players and receive amazing bonuses, enhanced treatment and bigger rewards as you play your way towards VIP status. Celebrate becoming a Star player with 5,000 loyalty points, and start enjoying these exclusive benefits: Upgrade to Platinum status Accelerated loyalty point earnings on all games Exclusive Star offers every week And, once you become a VIP, bigger and even better benefits await you at All Slots! So keep playing and reach for the stars. Best regards, Shelley Simmons Shelley Simmons General Manager All Slots PC & Mobile You are receiving this email because you are a registered member; your All Slots username is Asr-------.

    Justine: Thank you for contacting support, how are you doing today?

    mikko: fine

    Justine: I'll gladly look into this for you, please give me a quick moment to review for you?

    mikko: ok

    Justine: =)

    Justine: Please hold.

    mikko: np ;)

    Justine: I'm sorry for the delay. I'll be right with you.

    Justine: =)

    Justine: I am looking at the account and I am reviewing that bonus.


    Justine: I see you were added to the Star Group but due to inactivity you have also been removed.

    Justine: Mikko, regrettably the system has declined the bonus request as the account unfortunately doesn't qualify for a freebie at this point in time so I will not be able to add anything to your account today.

    mikko : wait

    Justine: Yes?

    mikko: I was added star 11 days ago. lol .. and only offer which i got was this: Hi Mikko, Do you know what the 1st, 3rd and 5th deposits you make next have in common? They’ll all give you a lucky boost with bonus cash! Opt in now and get: 40% extra on your 1st deposit 80% extra on your 3rd deposit 120% extra on your 5th deposit Get up to $500 cashback with each deposit you make. That’s a total of $1500 in bonuses! Hurry – this exclusive offer ends November 5th, so opt in now and start collecting your bonuses! Best regards, Charlie Burton Charlie Burton General Manager All Jackpots This offer is subject to terms & conditions and is available only from 09:00 November 3 – 23:59 November 5 GMT. Maximum bonus per deposit: $500. All five deposits must be of $50 or more. PC & Mobile You are receiving this email because you are a registered member; your All Jackpots username is -----------5.

    mikko: And i deposit 5 times, getted all the bonuses

    mikko: So casino management is really quik. And offering bonuses in other accounts...

    Justine: But if the offer is only available from 09:00 November why have you come back 2 days later Mikko?

    Justine: I see no deposits for the last 3 months

    mikko : go see Va----------

    mikko: Dear Mikko You have successfully sent USD ----------------------------

    mikko: Or go watch my mobile wild jack account --------------------

    mikko: Why the star comed in this account which i dont never usually use

    mikko: I played alot in wildjack last month, that is the reason why i getted star member

    Justine: Well if you have deposited in other accounts why have me review the one with the least activity?

    mikko: Why the star member comed to this account in from your site???????????

    Justine: Well would you like me to review the other accounts for a bonus.

    mikko: NO. In one week star member has been taked away.. SHUT down now my all accounts, across all in digimedia. this is my order. i can confirm this. Mikko ---------------------- finland

    mikko : birthday -----------

    mikko : phone number : -----------

    Justine: Thanks, please hold for me.

    Justine: All Slots locked.

    mikko: Digimedia has also, River Belle | Gaming Club | Lucky Nugget | JackpotCity | King Neptunes | Casino Época . Those can be shut down also

    mikko: across hole digimedia group

    Justine: Dont work with them

    Justine: I am locking All Jackpots.

    mikko: Ok, good day


    Also i must say i was VIP there before, but this is so funny from them. I am done with them.
     
  2. Nov 11, 2014
  3. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I've had problems with the Jackpot Factory group myself.
    They are not professional on how they handle player complaints.

    miksaxxx I think your complaint is legitimate. They sent you a promotion which they didn't really hounour.

    "mikko: I was added star 11 days ago. lol .."
     
  4. Nov 11, 2014
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Got similar treatment ONCE, never deposited a penny after that, glad their out UK now:)
     
  6. Nov 11, 2014
  7. orion

    orion Experienced Member PABnonaccred

    Occupation:
    wine. We make it.
    Location:
    deep south of Eu
    same here.
    closed all my accounts as well.
     
  8. Nov 11, 2014
  9. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Did anyone else think that the title said, Allslots a-hole? :oops:
     
    2 people like this.
  10. Nov 11, 2014
  11. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Sorry, can't edit it anymore. I writed so fast , that forgot that one. :D
     
    1 person likes this.
  12. Nov 11, 2014
  13. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Absolutely not!
    You're the only one that have such evil thoughts :eek2:
     
    2 people like this.
  14. Nov 12, 2014
  15. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Yup! :eek2:
     
    1 person likes this.
  16. Nov 12, 2014
  17. Jackpot Factory

    Jackpot Factory Dormant account

    Occupation:
    Content & PR Manager
    Location:
    Malta
    Response from Jackpot Factory

    Thanks for your feedback, Mikko. I'd like to explain what being a Star Player is and how it works.

    Our Star Player program is a tool that allows us to recognize potential VIP players across the Jackpot Factory, and creates suitable rewards for high gaming activity. We continuously evaluate our Star players and if a player does not maintain or increase his gaming activity, we will discontinue the additional benefits.

    However, ALL players at our casinos are reviewed on a regular basis and we offer many bonuses throughout the month. We encourage players to keep an eye on their My Offers section in the casino and take advantage of everything we have to offer.

    I hope that clarifies matters.

    -- Michal
    Jackpot Factory Representative
     
  18. Nov 12, 2014
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    It's not very player friendly though. You place a player in the star group, send them an offer, then renege on it. If the offer was made, it should be honoured even if you subsequently downgrade the player. It's FUTURE offers that should be cut after a player is downgraded.

    The fiasco experienced by the OP had completely the opposite effect. Not only did their activity not get boosted, they ended up closing all the accounts they had with the group. This is a WORSE business outcome than would have happened had they not been upgraded to the star group in the first place and continued with the level of activity they had before.

    Other players reading this may be less likely to respond positively to being placed in the star group as they will also worry that they will commit to offers only to have them reneged upon.

    It might be better to set a player to the star group for a specific length of time, such as one month, giving them a specific end date upon which they will either be made VIP, or dropped from the star group, depending upon the activity of that review month. Care should be taken in communicating star group offers such that nothing is offered that expires beyond the end date of their star group guarantee of, say, one month. This should prevent a player having a currently active offer that would be reneged upon if they took it up not because the offer had expired, but because their star group status had expired.

    Jackpot Factory used to get it right most of the time - what the hell has happened!
     
    3 people like this.
  20. Nov 13, 2014
  21. Jackpot Factory

    Jackpot Factory Dormant account

    Occupation:
    Content & PR Manager
    Location:
    Malta
    A misunderstanding?

    Maybe I'm missing something, but I don't see anywhere in the communication that Mikko posted where we made a specific bonus offer that we failed to honour. He was granted Star player status. He received 5,000 loyalty points and was promised additional benefits if he maintained his activity. When he contacted support to ask for an additional bonus and THAT request was denied due to inactivity...well, that's just the way it goes sometimes.
     
  22. Nov 13, 2014
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Its the expectation that comes from being awarded star status just 11 days ago. Any player could contact you on receiving such a notice but the way you treated Mikko leaves a bad taste in the mouth. 11 days and then you remove the star status. Makes one wonder whether you actually awarded that status when you sent him/her the email. What's the point of telling a player he is deserving of special treatment only to tell him not much later that he is not qualified for any deposit bonuses and seemingly blaming him for inactivity.

    If that's how you treat players you will soon have no loyal players left.
     
    6 people like this.
  24. Nov 13, 2014
  25. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    @ Jackpot factory; chuchu's point is what it's all about.
    It's unreasonable for Jackpot Factory to promote someone like that and then take it away after 11 days.
    More reasonable I think is for 3 months.
     
  26. Nov 13, 2014
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    He quotes the offer:-

    This is a clear offer of a specific bonus with a specific end date of Nov 5th. This is not him speculatively asking CS "for a freebie" and it being denied.

    This is that "specific bonus offer that we failed to honour".

    He also states it was the only offer he received, therefore it would also have been the FIRST offer he received as part of his new status. Given that you reneged on even the introductory offer, let alone the more vague prospect of continuation offers as he played towards VIP, it's pretty clear he was "set up" here, he was never really star status at all. This would have been his first chance to demonstrate how much he would deposit and play under the new status, so by removing him for "inactivity" before the status was even properly set up to open the way for his "activity" to be monitored, it was a completely pointless exercise.

    Somebody in marketing made a big boo boo, and they are covering their ass by trying to pin the blame on the player who tried to use an offer he should not have been sent in the first place, as clearly he was not sufficiently active to meet the criteria of star status when it was awarded, and this is why the systems pulled it after a mere 11 days.
     
  28. Nov 13, 2014
  29. Jackpot Factory

    Jackpot Factory Dormant account

    Occupation:
    Content & PR Manager
    Location:
    Malta
    vinylweatherman, you quoted the offer - but what about the line that immediately followed? He received those bonuses. (See quote below.) We did not decline this offer at all. It was only later on, when Mikko asked for another bonus despite no no further gaming activity on that account, that we turned him down. The agent even offered to check his other accounts to see if he would be eligible for a bonus at a different casino, but by then he already wanted to close his accounts.

     
  30. Nov 13, 2014
  31. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Again, I dint play that account for 4 months . So why the "STAR" status had been but in that account, that account haven't had nothing activity?? :confused:

    So when you make me "STAR" :D , i went ask that weekly bonus, which is clearly in star account text .. I just get answer , i am not "STAR" anymore..
     
  32. Nov 13, 2014
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So, this is all star status means. You get just the ONE offer, and that's it.

    If he did all those deposits and got the offers, then surely that was "activity" on the account, so claiming "lack of activity" later on is somewhat misleading.

    There must have been "activity" in the first place to warrant the elevation to star status. So AGAIN the excuse of "lack of activity" doesn't really ring true, especially given that a mere 11 day sample was taken whilst on star status in order to predict whether or not long term activity was still sufficient.

    The OP should also realise that Jackpot Factory VIP status isn't what it once was. I was VIP for a long while, but then all the benefits of being VIP were progressively stripped from the program. In the end, there wasn't much left at all. Later, there was a belated attempt to put something back into the program, but at the same time there was a mass clearout of legacy VIP players. I was eventually cleared out despite a deposit volume of £6000 in the final month. I then seemed to briefly become VIP again for a few days some while later, even though my activity had dropped considerably. I then stopped playing altogether in June/July this year, but this was nothing to do with the offers or VIP program, and all to do with the incoming UK regulations which were set to render any kind of VIP status worthless after the 1st October. Strangely, between July and the end of October, my non VIP offers at All Slots seemed better than anything I had seen in the VIP program, yet this was all at a time when encouraging a UK player to increase their activity was pointless.


    In it's peak, the VIP and other programs were:-

    1) VIP 15x bonus WR instead of the usual 30x
    2) Double loyalty points on almost all games, not weighted for game type either.
    3) 15% bonus twice a week up to 300 credits
    4) Scoreboard tournaments with top prizes up to 2500, and paid in CASH (this was prior to the MPV facility, and based on real money wagering)
    5) Instant flushing of withdrawals on request, 24 hour pending otherwise.
    6) Special VIP promotions, including deposit bonuses and cashbacks, run on a monthly basis.
    7) VIP free chips billed as a "random drawing" among players who had been active in the past week.
    8) Gifts through the post, especially Christmas and Birthday

    All these were pulled one by one in later years. Some were added back in some form later.

    It was the scoreboard tournaments with prizes in the region of £2000 that first drew me to Jackpot Factory. I was made VIP the following month after a demolition job on the scoreboards during the first month. I must have won 2 of the 4 tournaments, and placed well in the others. It was when these were pulled that my activity took a dive.

    Jackpot Factory missed a chance with MPV too, they never had the big tournaments seen at Vegas Partner Lounge and Belle Rock, only the network events that Microgaming put on across the board.

    I also recall that there was a scoreboard for the biggest single payout of the month, and at first there was a prize for the player with the highest.
     

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