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Allslots Casino

Discussion in 'Online Casino and Poker Complaints - old section' started by scrollock, Mar 30, 2005.

    Mar 30, 2005
  1. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    I opened up an account with allslots casino in january, since then i have had zero contact with them, all emails are ignored,live chat feature never works and i'm unable to telephone then from my number. i withdrew about 2 weeks ago and there is no sign of my money.

    so the question is, are they thieves?

    with them ignoring every single email and the live chat feature never working, the signs arn't good
     
  2. Mar 30, 2005
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Wow, I'm shocked. I have never had a problem with this group, as a matter of fact, they are one of my favs. The only glitch I even encountered was, like you, not receiving any of their emails. I use hotmail for all my casino stuff, and even after adding them to a safe list, etc. I was still unable to receive anything from them. I finally had to give them my work addy, which I hate doing, but now I get everything from them. Wish I could tell you what to do.
     
  4. Mar 30, 2005
  5. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    AOL is notorious for their spam controls being overkill too. That'd be the first thing I checked out - like pinababy said, put them in your allowed senders list. If that's not the case, good luck in getting your money!!
     
  6. Mar 31, 2005
  7. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    No (...or not yet ;)). They have good reputation.

    Last year i had same problem, i never receive any reply from All Slots.
    I check all spam-filters, etc, and everything was ok. So after i try few other addresses, i finally reach their CS, and got reply from First Web. We test this e-mail thing with their CS, and i receive all replies from First Web, but nothing from All Slots. Nowdays i use this address: This email is not visible to you. without any problem.
     
  8. Mar 31, 2005
  9. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    call them! They should answer!USA: 1-866-864-2505

    thats what I saw posted somewhere and I guess they answer
     
  10. Mar 31, 2005
  11. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    I'm on hotmail, i thought to myself maybe there is a spam filter problem, so i ended up withdrawing, its the fact that i have withdrawn i have not seen any action (i.e. been paid) that i'm getting worried about, phonecall is not an option as i'm unable to dial that number, so i will try the jackpot factory email address, if there is no joy there then i guess it will be my first pitch-a-bitch, thanks for the response guys i'm feeling a bit less worried now, but incase i need to how do i go about filling in a "pitch a bitch"
     
  12. Mar 31, 2005
  13. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    Here's the number you need to dial (saw in your profile you're in the UK)

    UK 0-800-917-4615
     
  14. Mar 31, 2005
  15. Jackpot Factory

    Jackpot Factory Dormant account

    Occupation:
    Content & PR Manager
    Location:
    Malta
    Hi Scrollock,

    Please PM me your account details and I will sort this out for you.

    Regarding lack of email responses, we are currently having some problems with deliverability to Hotmail addresses. We're working to sort these out, but in the meantime it may help to add allslots.com to your approved senders list.

    Regards,

    Operations Manager
    Jackpot Factory Casinos
     
  16. Mar 31, 2005
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just getting to this -- Thanks Jackpot Factory for jumping in.

    These guys are definitely not thieves - renaming the thread.
     
  18. Mar 31, 2005
  19. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Ahhhh, faith restored. Thanks Jackpot Factory. Was starting to worry that yet another Micro may be going in the wrong direction.
     
  20. Apr 1, 2005
  21. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    They will pay ok. Don't do too many promos or they are apt to ban you from future ones.
     
  22. Apr 6, 2005
  23. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    apologies to the jackpot factory representative, casinomeister and anyone who has contributed & followed this thread, i havnt had internet access for a week, so i have only just been able to send a message to the jackpot factory representitve. will let you know how i get on.

    thanks for renaming thread CM, i guess the title was a bit strong
     
  24. Apr 10, 2005
  25. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    I private messaged the JF representative late at night on the 6th and was paid the next morning, well done! thanks

    maybe a few other casinos could learn from this when dealing with complaints
     

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