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Question Allslots Automated Calls

Discussion in 'Online Casinos' started by neilw, Jan 12, 2014.

    Jan 12, 2014
  1. neilw

    neilw Moderator of Live Games forum CAG MM webmeister

    Occupation:
    Moderator of Live Games forum
    Location:
    Kent - England
    I signed up to Allslots about a month ago and since then have been receiving automated marketing telephone calls from them about once a week. They come at all sorts of times, to begin with i just hung up, but then they started to irritate me, so I fired up chat and asked them to remove me from any marketing communication. I had another call early this morning, so have been on chat asking them to close my account. They say that my account is set to not receive marketing or sms and it is not them that is ringing me.! I shall take more notice next time the call comes in and listen to it till the end to see if i can get any clues.

    Anyone else have any experience of this or what i can do to block the calls. I'm in the UK and already signed up to the TPS (Telephone Preference Service) to stop marketing calls.

    Thanks
    Neil
     
    Last edited: Jan 12, 2014
  2. Jan 12, 2014
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The TPS is not fit for purpose. It only applies to calls that originate in the UK. Many companies have simply used offshore call centres and carried on as before, knowing that this is an exploitable loophole in the law, and there is nothing the TPS can do about it.

    There are calls for government to pull their finger out and do something, but they are slow to act. Instead, users are effectively taking the law into their own hands, and one measure that is increasingly popular is to blow a loud whistle down the phone to punish the rogues who feel the law does not apply to them. This is not recommended though, because it can damage the ears of the caller, but it is happening because the authorities just won't take decisive action.

    It seems an odd coincidence that this starts after you sign up to All Slots, yet they claim it is not them. Either you believe in coincidence, or you believe that they use an external contractor, and have passed your number over to them and then lost control of how it gets used.

    The big problem with automated calls is that you cannot ask any questions of the caller, nor even tell them the calls are unwanted.

    See if you can find the number calling (the CLI). If so, you can make a complaint to the TPS, and then one to the Information Commissioner's Office. They will want the caller's name (they identify themselves as "All Slots"), and the number they use. If it's a UK number, they can be "busted" pretty quickly. However, if it is withheld, cloaked, or otherwise unavailable, you can only name the company, which makes it hard for any action to be taken. In such cases, it's just intelligence gathering, so the name of the company is still helpful.

    If you listen right through, there might be an option to speak to an agent, common where such calls are aimed at getting you to buy something, and this is where you might be able to ask questions. Try some polite small talk, and see if you can get the caller to reveal who they are, how they are connected to All Slots, WHERE they are (important for regulatory purposes), and finally you can ask how they got your number (at which point any caller who knows they are breaking the law will hang up). If they remain on the line, you can tell them not to call again, and if they do, you will make an official complaint using the information they have just given you.

    There are also devices that can be bought that do far more than the basic and mostly useless services your provider will offer, often at significant cost. These can be set to read the incoming CLI (number who is calling), and using asset of rules set up by yourself, handle the call appropriately. You could then set it up to prevent any call of this type even ringing your receiver, so it won't inconvenience you. The TruCall also has an "announce" option, so that if friends and family call from a number other than their own, and end up getting blocked, you can set TruCall to issue a challenge that they have to pass in order to get your phone to ring. I don't have one (yet), but the simple option is to have the caller announce their name before they can get through, your phone still rings, but you don't have to get off your nice chair to answer it, the TruCall does it for you, you only get up if when the caller announces who they are, it's someone you are prepared to speak to. Automated calls can't get past this as they cannot listen to, and then respond, to the challenge.
     
    1 person likes this.

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