allslots and alljackpots

[rma20]

Hey guys..

Just a quick question. Any time I would e-mail either one of these casinos I would usually get a response soon. Well now it takes 48 hours to get a response. And sometimes I never get a response. They used to respond actually within a few hours. I know both of the casinos are under the same company. Is something going on with these casinos? Has anyone else noticed this?

 

[Krypto]

Hi! I know that at one time, Wildjack Casino had a message on their website apologizing to players for the delay in responding as quickly to emails as they customarily do, but they were having problems with their server...or something to that extent.

Personally, I think that they are growing in popularity so rapidly that they really need to vamp up the amount of customer service reps. to match their growth rate.

 

[Let_It_Ride]

Hey guys..

Just a quick question. Any time I would e-mail either one of these casinos I would usually get a response soon. Well now it takes 48 hours to get a response. And sometimes I never get a response. They used to respond actually within a few hours. I know both of the casinos are under the same company. Is something going on with these casinos? Has anyone else noticed this?

Hi,

the reason they've been giving is

First of all, I would like to apologize for the delay in responding to your email. The response to a number of our recent promotions has been higher than we expected, and as a result our response times have been much longer than usual.

but they've been saying this for the last 11 days! so in the end I just closed my account with them cause they can't even run a simple promotion without pissing of their players.

Let It Ride

 

[rma20]

Yes I have been getting that same response to my e-mails. I have been told it was because of promotions and because of technical problems. What I don't understand is how do you go from answering an e-mail in less than 12 hours to never answering it all. And I was told to e-mail them at VIP support they said that it gets answered faster. Well I e-mailed them 3 days ago now..and still no response. So even using the VIP e-mail doesn't help. The thing is...its been like this for well over a month now. Thats why I asked this question in the first place. Maybe they just don't have enough workers. lol

 

[BubbleG]

This si the site I had problems with a couple months ago...... They were using exact same exuse for there shit service then too, I never noticed any special promotions???

 

[soflat]

They have a rep on here. Why don't you just just pm him?

 

[Jackpot Factory]

Hi all,

I would like to apologize for the delays in responding to emails, which I agree has been going on for far too long. This is due to a combination of factors, including promotions, technical problems, and, as Krypto said, a very fast overall rise in our popularity. We are currently hiring and training customer support staff at a rapid rate and we will have our level of service back to our usual high standards very soon.

In spite of the delays, however, every email should still be responded to. Rma20 (and anyone else who hasn't been responded to) please PM your details and I will investigate.

Regards,

Simon
General Manager
Jackpot Factory

 

[schankwart]

In defense of Jackpot Factory, I want to point out my great experiences with their group once more. I have been playing with them for a very long time and never experienced any kind of problem with their customer service or payments.
While there seems to be a problem right now, I am having best faith in them and am not worried at all that they will get themselves sorted again.

Jackpot Factory is my favorite group of MG Casinos.

 

[TheBloke]

Jackpot Factory is my favorite group of MG Casinos.

I second that - and I applaud the JF manager for posting here promptly.

I did have a problem with JF once actually - they mistakenly said I was banned from bonuses, sending me an email saying 'your acount xxxx' where xxx wasn't even my account number. I pointed out the mistake and they gave me 100 to say sorry, no wagering requirements.

Can't say fairer than that.

 

[Let_It_Ride]

Hi all,

I would like to apologize for the delays in responding to emails, which I agree has been going on for far too long.....

Regards,

Simon
General Manager
Jackpot Factory

Hi Simon

It's good to know that Jackpot Factory acknowledge there is a problem and are working towards fixing it. When I had problems last week the first thing I did was turn to your web page where is says

'We assure you that your queries, both by email and telephone, will receive our immediate attention and will be responded to within two hours. Please note that this make take a little longer during peak periods. '

When I saw the 2hours I was even more frustrated as I had been waiting over 48hours and I felt that All Slots did not value my custom.
Can I suggest whilst you work on getting the service back up to speed you post a little message on the website explaining the current delays and offer you players a realistic time frame. Communication is the key, I'm sure most ppl don't mind waiting as long as they know their porblems are being looked after.

Let It Ride.

 

[spearmaster]

Hi Simon

It's good to know that Jackpot Factory acknowledge there is a problem and are working towards fixing it. When I had problems last week the first thing I did was turn to your web page where is says

'We assure you that your queries, both by email and telephone, will receive our immediate attention and will be responded to within two hours. Please note that this make take a little longer during peak periods. '

When I saw the 2hours I was even more frustrated as I had been waiting over 48hours and I felt that All Slots did not value my custom.
Can I suggest whilst you work on getting the service back up to speed you post a little message on the website explaining the current delays and offer you players a realistic time frame. Communication is the key, I'm sure most ppl don't mind waiting as long as they know their porblems are being looked after.

Let It Ride.

At one point recently All Slots (and I presume the other JF casinos as well) had an alert which would pop up as soon as you logged into the casino - so in theory all players should have been advised if they had logged in. Though this is no longer showing, I think this is something that they can do once again while they work to get things back to normal.

I think you can reasonably assume that JF casinos are safe and are eager to earn your business.