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Question Allowing Casino Support access to your account

Discussion in 'Online Casinos' started by L.Blanto, Aug 4, 2016.

    Aug 4, 2016
  1. L.Blanto

    L.Blanto Dormant account

    Occupation:
    Doing stuff
    Location:
    Australia
    Hello Reader,

    I have a problem that is with casino Support and Support have asked for access to my account to try and resolve the problem.

    Is support accessing my account "standard practice"?

    The Casino is accredited and i have nothing to hide but I am hesitant to allow account access.
    Any help so that i can keep it moving forward would be muchly appreciated.
     
  2. Aug 4, 2016
  3. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    Accessing your casino account or banking?
     
  4. Aug 4, 2016
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Support, by and large, has access to many of your details- like email, name, gameplay history etc...so sure. CCs not so much.
    If it's basic info, id say go ahead
     
  6. Aug 4, 2016
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The CS should be able to view your account info anyway.
    Are they asking for your password, or something...?

    KK
     
  8. Aug 4, 2016
  9. L.Blanto

    L.Blanto Dormant account

    Occupation:
    Doing stuff
    Location:
    Australia
    They are asking for access to my Casino account and have not asked for a password.

    "As the relevant department is looking into this they have asked for permission to enter your account briefly to see if we can resolve the issue.

    Do we have your permission to login to your account for a short moment?"


    Maybe this is just a Courtesy, as dionysus has posted they administrate the account anyway.
     
    1 person likes this.
  10. Aug 4, 2016
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I'd say sure. They have most info at hand anyway. :thumbsup:
     
  12. Aug 4, 2016
  13. L.Blanto

    L.Blanto Dormant account

    Occupation:
    Doing stuff
    Location:
    Australia
    Access will be Granted.

    Thanks for the input.
     
    1 person likes this.
  14. Aug 4, 2016
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    If you trust the casino enough to deposit, I'd trust them enough to log in. I have been asked for my password (they should not have access to it), so usually I just ask them to reset it, then I will change it back after they are done. If you have a balance, I'd screenshot it first however.

    I know for the download client at 32Red I have been asked for my password, as they cannot access it merely by giving my permission. So instead I just suggest they reset it (as they would for a lost password), and when they are done I change password from 1234...
     
  16. Aug 4, 2016
  17. L.Blanto

    L.Blanto Dormant account

    Occupation:
    Doing stuff
    Location:
    Australia
    I have given the OK to access but no password. Will be following your wise advise if it is needed.
    Thanks
     
  18. Aug 4, 2016
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    That can only be a MG download casino. They can access an account and will reset the password to something like 123456 after which you will be able to change it again. So it it either CasinoRewards, Digimedia or 32RED :D
     
  20. Aug 4, 2016
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Skybet do this too, they reset the password to todays date then you change it when you log back in :thumbsup:
     
    1 person likes this.
  22. Aug 4, 2016
  23. L.Blanto

    L.Blanto Dormant account

    Occupation:
    Doing stuff
    Location:
    Australia
    While emailing Casino Support to give my permission for account access I was feeling generous enough to offer out some general assumptions regarding the need for access and permission to the account.
    Judging from Casino Support's prompt reply it looks like I can now generally assume the advise offered on this forum is the goodness.

    Thank you for emailing back and allowing the technical team permission to log into your account.

    There will not be any changes made to your account at all should they need to log into it.

    I have requested they email you when they access the account, if they need to.

    Customer Support agents deal with a wide range of issues and queries for customers, however when we need a different department to look into something for us, we forward it onto them. These can be issues such as game queries, technical queries, payment queries etc.

    As we do not have access to the systems which our Back Office teams do. Sometimes we need a specialised team to investigate issues for us.

    Thank you in advance for your patience, it is much appreciated.
     
    2 people like this.

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