Allbritish casino

thooker29

Newbie member
Joined
Jan 23, 2022
Location
oxford
Hi
I recently opened an account with all British casino
Got verified
But now they are asking for supporting documents and I’d from a relative which gave me a gift payment at Christmas from my bank statement
My salary on my statement more than covers my gameplay
And they are not processing my withdrawal
Any advise please??
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
Hi
I recently opened an account with all British casino
Got verified
But now they are asking for supporting documents and I’d from a relative which gave me a gift payment at Christmas from my bank statement
My salary on my statement more than covers my gameplay
And they are not processing my withdrawal
Any advise please??
had the same problem,dont deposit anymore and wait till paid out then close account.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Oh look, it's L and L and their 'show me your will and testament' approach again.

For an accredited casino they sure like to hold withdrawals to ransom. Casumo got pelters for the same approach yet they seem to get a pass every time.

Jan needs to clip the compliance officer round the head and tell them to wise up
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Im not getting Id and statements from the person who gifted me so I’ll probably lose my withdrawal

If you deposited with an account or card under YOUR name, you won't lose anything as long as the funds originally came from a legitimate source.

I'm pretty sure they cannot insist on 3rd party documents either, unless we're talking huge, excessive amounts then maybe?
 

thooker29

Newbie member
Joined
Jan 23, 2022
Location
oxford
If you deposited with an account or card under YOUR name, you won't lose anything as long as the funds originally came from a legitimate source.

I'm pretty sure they cannot insist on 3rd party documents either, unless we're talking huge, excessive amounts then maybe?
I only deposited 2.3k
Withdrawal of 1k approved
Then they are holding onto 800
 

thooker29

Newbie member
Joined
Jan 23, 2022
Location
oxford
I dont think it about that gift, but keep eye on mailbox, reporting officer is preparing a request.
Just a quick question
Does it matter that a relative gifted me some money?
The last thing I want is that person knowing all my business on my account
Kind Regards
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
@pinnit2014 One of our tresholds is 2k in 24h. On day 2, still within 24h, this treshold was reached. Hence the request. In between a withdrawal was processed as no tresholds were reached.

@thooker29 - it is all fine, thanks for explanations given.

As for your other questions, yes statements will be asked if 3rd party money is received by you and than used on our end. And it has to be obvious.
 

andysbetting1187

Newbie member
Joined
May 31, 2020
Location
Southport
Unfortunatley i have today had to close my account with ABC due to an issue with regards to deposit limits.

But I will say in support of @L&L-Jan and the customer services team in general at ABC (apart from one little miscommunication) I have never really had any issues and they are probably the best CS team I have dealt with from a casino perpective (and i have been through a few of them).

Providing you respond with the required documents, then there will not be any issues. I found the process quite laborious, but I also understand the pressure that is on the brands to remain compliant. It is not always as simple as proving income anymore as the world has moved on from just "provide your wage slip". I have various income sources (savings/investments/forex/salary/premium bonds etc.) so what my salary brings in is only a small portion of my actual available funds.

I think the longest i have ever waited for a withdrawal from ABC is around 48 hours, but that included going through EDD and having to sign documents/send copies over. Compared to some of the horror stories with other brands (e.g. my case with a different company took nearly 3 months), I do think they are one of the top rated companies out there and it really helps having a rep that you can actually get hold of.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Unfortunatley i have today had to close my account with ABC due to an issue with regards to deposit limits.

But I will say in support of @L&L-Jan and the customer services team in general at ABC (apart from one little miscommunication) I have never really had any issues and they are probably the best CS team I have dealt with from a casino perpective (and i have been through a few of them).

Providing you respond with the required documents, then there will not be any issues. I found the process quite laborious, but I also understand the pressure that is on the brands to remain compliant. It is not always as simple as proving income anymore as the world has moved on from just "provide your wage slip". I have various income sources (savings/investments/forex/salary/premium bonds etc.) so what my salary brings in is only a small portion of my actual available funds.

I think the longest i have ever waited for a withdrawal from ABC is around 48 hours, but that included going through EDD and having to sign documents/send copies over. Compared to some of the horror stories with other brands (e.g. my case with a different company took nearly 3 months), I do think they are one of the top rated companies out there and it really helps having a rep that you can actually get hold of.
Thanks Andy, much appreciated. Bear in mind, you were keen to follow the requests. Others, especially if its your first time are like: WOW! Easy!!!! Which I can fully understand. Just been told that thooker29 got paid out, fully verified. I will read your interaction accordingly tomorrow and get back to you. I a fully agree the proposed deposit limit does not meet your gameplay style.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I closed my account with L and L because they asked for bank statements. -no offence Jan, but asking for bank statements for 2k is madness: if that's part of the 'regulations' are you saying that the likes of Sky, Bet 365 are breaching them?

Like i said, as a rep i respect your input here and it's appreciated etc but as a casino group you're way off the mark.
 

andysbetting1187

Newbie member
Joined
May 31, 2020
Location
Southport
I closed my account with L and L because they asked for bank statements. -no offence Jan, but asking for bank statements for 2k is madness: if that's part of the 'regulations' are you saying that the likes of Sky, Bet 365 are breaching them?

Like i said, as a rep i respect your input here and it's appreciated etc but as a casino group you're way off the mark.
It depends on the brand mate. You have your initial ID verification and then if you hit a certain trigger point have to go through EDD. 2k would probably flag at most places unless you have already provided docs etc. I also didnt realise that EDD can be carried out more than once - it's not a bad thing as it means the responsible teams are making sure you dont do your bollocks in

They were straight on to me last week as I had a bit of a mad session and deposited 10k within 24 hours, on the back of 5k a week before so understand fully why they flagged my account.
 

thooker29

Newbie member
Joined
Jan 23, 2022
Location
oxford
Check the Casumo thread - they got rocks thrown at them for when their uncle gave them 500 quid.

They've have a field day with mine - money from mum in, partner, friends. It's ridiculous to the point of insanity.
Thanks Andy, much appreciated. Bear in mind, you were keen to follow the requests. Others, especially if its your first time are like: WOW! Easy!!!! Which I can fully understand. Just been told that thooker29 got paid out, fully verified. I will read your interaction accordingly tomorrow and get back to you. I a fully agree the proposed deposit limit does not meet your gameplay style.
Thanks for your help Jan
Been paid out 😊👍
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
It depends on the brand mate. You have your initial ID verification and then if you hit a certain trigger point have to go through EDD. 2k would probably flag at most places unless you have already provided docs etc. I also didnt realise that EDD can be carried out more than once - it's not a bad thing as it means the responsible teams are making sure you dont do your bollocks in

They were straight on to me last week as I had a bit of a mad session and deposited 10k within 24 hours, on the back of 5k a week before so understand fully why they flagged my account.
Well i'll i'll you now pal: Novibet, Bet 365, Sky, VS, Mr Vegas and about 5 more have never asked for bank statements for 2k of depo's - some of these, for me are in 10000s

Sorry pal but asking for that for 2k of deposits is not normal for me, its a joke.
 

Speedy38

Experienced Member
Joined
Nov 23, 2019
Location
Nl
I played at a casino back in the days deposit 200k in 2 years and withdraw more then 300k there and I never had to show bank statements/payslips or something like that. I don’t get it when you keep depositing no problem but when you want to withdraw they give you the run around. Good to hear you get the money now close you’re account and run!
 

andysbetting1187

Newbie member
Joined
May 31, 2020
Location
Southport
Well i'll i'll you now pal: Novibet, Bet 365, Sky, VS, Mr Vegas and about 5 more have never asked for bank statements for 2k of depo's - some of these, for me are in 10000s

Sorry pal but asking for that for 2k of deposits is not normal for me, its a joke.
I'm not sure how they work it all out mate. Both sky and vs have hit me for EDD around the 1500 mark on deposits. I really dont know whether it is at there own discretion or some sort of magic computer number

My brother plays at vs and he has never been asked and is over 30k in withdrawals
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I'm not sure how they work it all out mate. Both sky and vs have hit me for EDD around the 1500 mark on deposits. I really dont know whether it is at there own discretion or some sort of magic computer number

My brother plays at vs and he has never been asked and is over 30k in withdrawals
Any casino asking for bank statements/payslips for 2k of deposits is taking the interpretation of the AML to a new extreme - crazy
 

andysbetting1187

Newbie member
Joined
May 31, 2020
Location
Southport
Any casino asking for bank statements/payslips for 2k of deposits is taking the interpretation of the AML to a new extreme - crazy
Agree but what can you realistically do? I know its shit but have to comply to get your money. I do agree its getting very I intrusive with some requests at the moment but dont knowing it will ever get easier mate
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Agree but what can you realistically do? I know its shit but have to comply to get your money. I do agree its getting very I intrusive with some requests at the moment but dont knowing it will ever get easier mate
Play at casino's that do not adopt such a draconian/arbitrary limit? I can guarantee that most UK bookies, for example, would not do so. -it's predominately MGA . L and L are awful for it, Casumo went to the dogs and several others. Just don't play there.
 
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