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Casino Complaint all this casinos and afiliated ones are lies DONT ever deposit there ty

Discussion in 'Casino Complaints - Non-Bonus Issues' started by morte24, Dec 4, 2015.

    Dec 4, 2015
  1. morte24

    morte24 Dormant account

    Occupation:
    worker
    Location:
    oliveira de azemeis
    General Info
    Chat start time Dec 4, 2015 12:45:12 PM EST
    Chat end time Dec 4, 2015 1:28:33 PM EST
    Duration (actual chatting time) 00:43:20
    Operator Kevin

    Chat Transcript
    info: Please wait for a CoolCat agent to respond.
    info: Thank you for using our LiveChat Service. This is 'Kevin'. Please verify your Email and Phone Number so that I can assist you.
    morte24: This email is not visible to you.
    morte24: 919469242
    Kevin: Hello! Thanks for the information.
    Kevin: How can I help you today?
    morte24: i requested a withraw
    Kevin: Just a moment while I check your account!
    morte24: how long it gona take?
    Kevin: The time frame for withdrawals is 10-15 business days to be approved and 10 business days to be sent, plus the delivery time, which may vary according to processors limitations.
    Kevin: *Just a moment while I check your account!
    Kevin: We really appreciate your patience
    morte24: ok and?
    Kevin: Your account shows South Korea and your are Portugal
    morte24: cant use portugal has a country
    morte24: they send me a card for mail offering 50$ and i used it
    morte24: made the wagering and i want to withraw now
    Kevin: The following documentation is required to have your account properly updated:
    Kevin: 1) A copy of your Photo ID (Driver's License or Passport)
    Kevin: 2) A copy of a Utility Bill displaying your current address
    Kevin: You can send your documents to: This email is not visible to you. or by fax 1-888-879-1302
    morte24: i dont have fax
    morte24: how can i send it?
    Kevin: **
    Kevin: I am sorry your withdrawal has been denied because mix funds are not allowed. You need to play off the balance first.
    morte24: what?
    Kevin: You can just take a picture with a cellphone and send it
    morte24: what you mean it got denied?
    morte24: i did wager
    morte24: send to where?
    Kevin: Please forgive the inconvenience I have several chats at the same time, please bear with me. Thanks so much for your patience.
    morte24: i had 0.12 cash after try to withraw and now it shows 0.00
    Kevin: Thank you so much for your patience. I will be right back with you.
    morte24: ok iam waiting
    Kevin: I am really sorry for the delay. Thanks again for bearing with me.
    Kevin: We really appreciate your patience
    morte24: so?
    Kevin: Yes your withdrawal was denied for mixed funds, you needed to play off the $100 Rewards Card deposit first.
    Kevin: We really appreciate your patience and understanding.
    Kevin: Is there anything else I can help you with?
    morte24: yes i didnt understand
    morte24: how can i do that if both mixed themself?
    Kevin: But if you want to play in this casino, you need to send your documents first anyway
    morte24: i did wager the requested ammount
    morte24: i can send documents
    Kevin: Do it and then we can check on the Reward deposit
    morte24: 12/04/2015 12:25 PM Manager Withdrawal Approved! -$122.12 12/04/2015 12:25 PM Manager Withdrawal Requested -$122.12 12/04/2015 12:25 PM NETeller Withdrawal Declined $122.00
    morte24: it says at my account this why i cant withraw?
    morte24: and where i can send the ID?
    morte24: and now i dont even have cash at my account
    Kevin: Thanks for holding. While you wait, why not check out our sister casino, Slots of Vegas? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here... You must register/login in order to see the link.
    morte24: are you joking? i had a problem withrawing at your casino and you want me to try other one?
    morte24: why you just dont answer my questions?
    Kevin: Please forgive the inconvenience I have several chats at the same time, please bear with me. Thanks so much for your patience.
    morte24: and?
    Kevin: Thanks for holding. While you wait, why not check out our sister casino, Slots of Vegas? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here... You must register/login in order to see the link.
    info: Your chat transcript will be sent to This email is not visible to you. at the end of your chat.
    Kevin: Thank you so much for your patience. I will be right back with you.
    Kevin: Please be a little more specific with your question, so that I may better assist you with your inquiry
    morte24: why my founds disapeared now?
    morte24: where i can send proof of id to withraw
    Kevin: Your withdrawal has been denied because mix funds are not allowed
    Kevin: You can send your documents to: This email is not visible to you. or by fax 1-888-879-1302
    Kevin: Is there anything else I can help you with?
    morte24: what you mean by mix founds?
    morte24: and where is my cash at then?
    Kevin: You needed to play off the $100 Rewards Card deposit first and then credit the free code in your account
    Kevin: It was removed
    morte24: lol
    morte24: its your promotions you mixed the cash not me
    morte24: and it was a wager there and i did complete them
    Kevin: But your account isn't valid yet any way, you need to send the documents first
    morte24: ok iam just gona report your casino thanks
     

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