morte24
Dormant account
- Joined
- Nov 4, 2015
- Location
- oliveira de azemeis
General Info
Chat start time Dec 4, 2015 12:45:12 PM EST
Chat end time Dec 4, 2015 1:28:33 PM EST
Duration (actual chatting time) 00:43:20
Operator Kevin
Chat Transcript
info: Please wait for a CoolCat agent to respond.
info: Thank you for using our LiveChat Service. This is 'Kevin'. Please verify your Email and Phone Number so that I can assist you.
morte24: jdcc999@hotmail.com
morte24: 919469242
Kevin: Hello! Thanks for the information.
Kevin: How can I help you today?
morte24: i requested a withraw
Kevin: Just a moment while I check your account!
morte24: how long it gona take?
Kevin: The time frame for withdrawals is 10-15 business days to be approved and 10 business days to be sent, plus the delivery time, which may vary according to processors limitations.
Kevin: *Just a moment while I check your account!
Kevin: We really appreciate your patience
morte24: ok and?
Kevin: Your account shows South Korea and your are Portugal
morte24: cant use portugal has a country
morte24: they send me a card for mail offering 50$ and i used it
morte24: made the wagering and i want to withraw now
Kevin: The following documentation is required to have your account properly updated:
Kevin: 1) A copy of your Photo ID (Driver's License or Passport)
Kevin: 2) A copy of a Utility Bill displaying your current address
Kevin: You can send your documents to: ccprocessing@coolcat-casino.com or by fax 1-888-879-1302
morte24: i dont have fax
morte24: how can i send it?
Kevin: **
Kevin: I am sorry your withdrawal has been denied because mix funds are not allowed. You need to play off the balance first.
morte24: what?
Kevin: You can just take a picture with a cellphone and send it
morte24: what you mean it got denied?
morte24: i did wager
morte24: send to where?
Kevin: Please forgive the inconvenience I have several chats at the same time, please bear with me. Thanks so much for your patience.
morte24: i had 0.12 cash after try to withraw and now it shows 0.00
Kevin: Thank you so much for your patience. I will be right back with you.
morte24: ok iam waiting
Kevin: I am really sorry for the delay. Thanks again for bearing with me.
Kevin: We really appreciate your patience
morte24: so?
Kevin: Yes your withdrawal was denied for mixed funds, you needed to play off the $100 Rewards Card deposit first.
Kevin: We really appreciate your patience and understanding.
Kevin: Is there anything else I can help you with?
morte24: yes i didnt understand
morte24: how can i do that if both mixed themself?
Kevin: But if you want to play in this casino, you need to send your documents first anyway
morte24: i did wager the requested ammount
morte24: i can send documents
Kevin: Do it and then we can check on the Reward deposit
morte24: 12/04/2015 12:25 PM Manager Withdrawal Approved! -$122.12 12/04/2015 12:25 PM Manager Withdrawal Requested -$122.12 12/04/2015 12:25 PM NETeller Withdrawal Declined $122.00
morte24: it says at my account this why i cant withraw?
morte24: and where i can send the ID?
morte24: and now i dont even have cash at my account
Kevin: Thanks for holding. While you wait, why not check out our sister casino, Slots of Vegas? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here...
morte24: are you joking? i had a problem withrawing at your casino and you want me to try other one?
morte24: why you just dont answer my questions?
Kevin: Please forgive the inconvenience I have several chats at the same time, please bear with me. Thanks so much for your patience.
morte24: and?
Kevin: Thanks for holding. While you wait, why not check out our sister casino, Slots of Vegas? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here...
info: Your chat transcript will be sent to jdcc999@hotmail.com at the end of your chat.
Kevin: Thank you so much for your patience. I will be right back with you.
Kevin: Please be a little more specific with your question, so that I may better assist you with your inquiry
morte24: why my founds disapeared now?
morte24: where i can send proof of id to withraw
Kevin: Your withdrawal has been denied because mix funds are not allowed
Kevin: You can send your documents to: ccprocessing@coolcat-casino.com or by fax 1-888-879-1302
Kevin: Is there anything else I can help you with?
morte24: what you mean by mix founds?
morte24: and where is my cash at then?
Kevin: You needed to play off the $100 Rewards Card deposit first and then credit the free code in your account
Kevin: It was removed
morte24: lol
morte24: its your promotions you mixed the cash not me
morte24: and it was a wager there and i did complete them
Kevin: But your account isn't valid yet any way, you need to send the documents first
morte24: ok iam just gona report your casino thanks
Chat start time Dec 4, 2015 12:45:12 PM EST
Chat end time Dec 4, 2015 1:28:33 PM EST
Duration (actual chatting time) 00:43:20
Operator Kevin
Chat Transcript
info: Please wait for a CoolCat agent to respond.
info: Thank you for using our LiveChat Service. This is 'Kevin'. Please verify your Email and Phone Number so that I can assist you.
morte24: jdcc999@hotmail.com
morte24: 919469242
Kevin: Hello! Thanks for the information.
Kevin: How can I help you today?
morte24: i requested a withraw
Kevin: Just a moment while I check your account!
morte24: how long it gona take?
Kevin: The time frame for withdrawals is 10-15 business days to be approved and 10 business days to be sent, plus the delivery time, which may vary according to processors limitations.
Kevin: *Just a moment while I check your account!
Kevin: We really appreciate your patience
morte24: ok and?
Kevin: Your account shows South Korea and your are Portugal
morte24: cant use portugal has a country
morte24: they send me a card for mail offering 50$ and i used it
morte24: made the wagering and i want to withraw now
Kevin: The following documentation is required to have your account properly updated:
Kevin: 1) A copy of your Photo ID (Driver's License or Passport)
Kevin: 2) A copy of a Utility Bill displaying your current address
Kevin: You can send your documents to: ccprocessing@coolcat-casino.com or by fax 1-888-879-1302
morte24: i dont have fax
morte24: how can i send it?
Kevin: **
Kevin: I am sorry your withdrawal has been denied because mix funds are not allowed. You need to play off the balance first.
morte24: what?
Kevin: You can just take a picture with a cellphone and send it
morte24: what you mean it got denied?
morte24: i did wager
morte24: send to where?
Kevin: Please forgive the inconvenience I have several chats at the same time, please bear with me. Thanks so much for your patience.
morte24: i had 0.12 cash after try to withraw and now it shows 0.00
Kevin: Thank you so much for your patience. I will be right back with you.
morte24: ok iam waiting
Kevin: I am really sorry for the delay. Thanks again for bearing with me.
Kevin: We really appreciate your patience
morte24: so?
Kevin: Yes your withdrawal was denied for mixed funds, you needed to play off the $100 Rewards Card deposit first.
Kevin: We really appreciate your patience and understanding.
Kevin: Is there anything else I can help you with?
morte24: yes i didnt understand
morte24: how can i do that if both mixed themself?
Kevin: But if you want to play in this casino, you need to send your documents first anyway
morte24: i did wager the requested ammount
morte24: i can send documents
Kevin: Do it and then we can check on the Reward deposit
morte24: 12/04/2015 12:25 PM Manager Withdrawal Approved! -$122.12 12/04/2015 12:25 PM Manager Withdrawal Requested -$122.12 12/04/2015 12:25 PM NETeller Withdrawal Declined $122.00
morte24: it says at my account this why i cant withraw?
morte24: and where i can send the ID?
morte24: and now i dont even have cash at my account
Kevin: Thanks for holding. While you wait, why not check out our sister casino, Slots of Vegas? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here...
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morte24: are you joking? i had a problem withrawing at your casino and you want me to try other one?
morte24: why you just dont answer my questions?
Kevin: Please forgive the inconvenience I have several chats at the same time, please bear with me. Thanks so much for your patience.
morte24: and?
Kevin: Thanks for holding. While you wait, why not check out our sister casino, Slots of Vegas? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here...
You do not have permission to view link
Log in or register now.
info: Your chat transcript will be sent to jdcc999@hotmail.com at the end of your chat.
Kevin: Thank you so much for your patience. I will be right back with you.
Kevin: Please be a little more specific with your question, so that I may better assist you with your inquiry
morte24: why my founds disapeared now?
morte24: where i can send proof of id to withraw
Kevin: Your withdrawal has been denied because mix funds are not allowed
Kevin: You can send your documents to: ccprocessing@coolcat-casino.com or by fax 1-888-879-1302
Kevin: Is there anything else I can help you with?
morte24: what you mean by mix founds?
morte24: and where is my cash at then?
Kevin: You needed to play off the $100 Rewards Card deposit first and then credit the free code in your account
Kevin: It was removed
morte24: lol
morte24: its your promotions you mixed the cash not me
morte24: and it was a wager there and i did complete them
Kevin: But your account isn't valid yet any way, you need to send the documents first
morte24: ok iam just gona report your casino thanks
