- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
i am fed up with this casino. 2 months ago, i had a cashout delayed beause they were unable to trace my faxback form. i explained that i didnt need to do so because i had verified accounts at other cw casinos. support also lied to me by stating that they had written to me requesting the docs and forms. martyn, the forum rep, was helpful and after a couple of pms resolved this for me. the same thing happened when i had a 2nd cashout a few weeks later. now my cashout 2 days ago met with the same fate. suport says there is a note stating that i need to submit a faxback form. however, i was assured that my cashouts at all slots would be processed smoothly without the need for docs as i have a verified account at aladdinsgold. cw, please get your act together. the amount involved is small but the way the issue is handled speaks volumes on its inefficiency