all star slots- is this a club world casino?

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
i initiated a cashout on 20 dec but up till now i havent been paid yet. i contacted live chat 3 times and am now told i needed to send in a faxback form. i explained that i have verified accounts at other cw cainos and that i didnt have to send in docs even for high noon casino where there was a successful cashout. during the past few days i got my cashout from club world casino and i wasnt asked for docs. my account is verified at alladinsgold. unless company policy has changed why are docs needed at all star slots?
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I had to send in docs to High Noon. I told them that I had been a verified player at CW for years and I still had to send them in.

So, who knows. :confused:
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
i initiated a cashout on 20 dec but up till now i havent been paid yet. i contacted live chat 3 times and am now told i needed to send in a faxback form. i explained that i have verified accounts at other cw cainos and that i didnt have to send in docs even for high noon casino where there was a successful cashout. during the past few days i got my cashout from club world casino and i wasnt asked for docs. my account is verified at alladinsgold. unless company policy has changed why are docs needed at all star slots?



I was told one faxback covered all the Club World Group casinos, I would pm Tom on here and he will make it right:thumbsup:

Laurie
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I was told one faxback covered all the Club World Group casinos, I would pm Tom on here and he will make it right

Laurie
Same here. Laurie is right and Tom did help.

I got thrown a curve ball by Lucky Club though. They asked for updated docs even though I have had an account with Jackpot Capital for quite a long time. They were wuite fast in approving though.

So I guess they all do this at one time or another.

.
 

3mptyseat

Non-Gambler
PABnonaccred
Joined
May 22, 2010
Location
California de Norte
excuse my following conjecture...

I am pretty sure there are two issues here. First, Club World Brass and cashiers seem to take office hours from 9am-4pm on business days only and apparently there are no business days from X-mas Eve thru the UK recognized Bank Holiday on Dec 28th for the Holiday Season of 2010.

The second issue is one I also experienced. A.S.Slts. as I enjoy abbreviating this CWCasino (probably my favorite CWC BTW, so don't think I am clowning anything but their initials) has different ownership and hence, different requirements for the faxback (As explained to me by the webmistress at NLN.com). Also, I think they might be on a different email server because when I cashout at Manhattan, for example, I receive an instant response from their server saying I have requested a payout, bla bla. I get similar electronic literature from every other Club World Casino I play at; but never a peep from ALLSTARSLOTS. At least nothing about the pending w/d's. And moreover, I never ever have received a response to an email I sent to A.S.S.lts from any email address ending allstarslots.com. So what I started doing is sending any A.S.S.lts issue-emails to [email protected], and then make the subject line ATTN: ALLSTARSLOTS. And it seems to be more effective...

But what do I know? I'm just a fool standing in the rain. A fool Compulsively betting on
Code:
'red'
or black turns with my buddy.
 

Perc

Webmeister
webmeister
Joined
May 19, 2010
Location
Canada
They really need to get their act together on verified accounts. All the cashier needs is a simple search function to find your name or address. It's the same form sent to the same email for all their casinos, so it should be easier than it is.

They also need to start sending emails the instant they decline a withdrawal.

Only once did it go smoothly for me and I was easily verified by them looking at another account, the other times it took several chats and/or phone calls, it would have been easier to just re-send the form (but also a pain in the ass).
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I just got a verification call from High Noon the other day (some guy with a totally wicked cool accent) and he said they'd need my verification forms, I said, "I'm already verified at CW and the rest of the group" and he said, "Ok cool so you don't need to send anything else."

I think it really depends on who you talk to - also if you have different email accounts for the different casinos it seems to cause some chaos. Are you using the same email address Chuchu?
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
i use the same email addy for all accounts. i am infuriated because i told them time and again that i have verified accounts at cw. i am verified at alladinsgold and the cashouts at high noon and cwc were processed recently without problems one of which occurred yesterday. so why the hecj is there a problem now?
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I'd shoot a PM to Max to see if he can send an email to Tom, although it's probably quicker - and less of a hassle - to send the docs again and just be done with it.

It's weird though that some people have had this problem and others haven't....?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I'd shoot a PM to Max to see if he can send an email to Tom, although it's probably quicker - and less of a hassle - to send the docs again and just be done with it.

It's weird though that some people have had this problem and others haven't....?

Max is off for the next couple of days. I believe Tom is on winter break.

Nevertheless I'll flag someone on this.
 

CWC-Martyn

Dormant account
Joined
Feb 17, 2009
Location
Manchester
Nevertheless I'll flag someone on this.

Thanks boss man. Looks like I'm going to have to do a bit of work now. :)

chuchu59, it seems there have been some confusions with the cashier configuration for All Star which has now been sorted out by RTG. As a result you will see your cashout in your account now.

Sorry for any troubles and from myself and all the team here we wish you all a lucky 2011!! :thumbsup:
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Thank you for being so dilligent and quick in answering CWC-Martyn...it is always good to know someone is there! Happy New Year!

(My issue was a new debit card that replaced my expired one not on file at Lucky Club) So everyone does need some updating at times....Glad you got yours chuchu59!!! Happy gambling!!


Thank you too "Boss" ohhhh...I Like that :thumbsup:
.
 

CWC-Martyn

Dormant account
Joined
Feb 17, 2009
Location
Manchester
Thank you for being so dilligent and quick in answering CWC-Martyn...it is always good to know someone is there! Happy New Year!

Thanks, they let me out of the cupboard for these very occasions when everyone if off on holiday enjoying themselves. :oops:

Same time next year? :thumbsup:
 
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