Casino Complaint All Slots Mobile closed my account

[hvdb]

Without any notification All Slots Mobile closed my wife's account.

- First she deposited € 100 and won € 300
- Next morning, no login possible
- Sent them an email
- Got one back that stated they need an ID and Utility bill (no explanation why)
- Sent it out. But for some reason they just refuse to sent the paperwork to the financial department and keep asking for:

1. A Photo ID which is either a valid Driver’s License or a valid Passport confirming her name.
2. An original (not an on-line) Utility Bill not older than 3 months which can be a gas bill, an electric bill, a health bill or a bank statement, confirming her home address for any updates needed on her casino account.

Am I the only one with problems at All Slots Mobile? What should I do?

 

[aceking123]

Without any notification All Slots Mobile closed my wife's account.

- First she deposited € 100 and won € 300
- Next morning, no login possible
- Sent them an email
- Got one back that stated they need an ID and Utility bill (no explanation why)
- Sent it out. But for some reason they just refuse to sent the paperwork to the financial department and keep asking for:

1. A Photo ID which is either a valid Driver’s License or a valid Passport confirming her name.
2. An original (not an on-line) Utility Bill not older than 3 months which can be a gas bill, an electric bill, a health bill or a bank statement, confirming her home address for any updates needed on her casino account.

Am I the only one with problems at All Slots Mobile? What should I do?

hi maybe you need to get in contact with the reps before you go into putting a thread on here , i know its a pain & you dont know what to do , but you was best asking for help with club world casino then a member would of advised you to contact


just send them the id docs & there shouldnt be any problems unless youve had a account there also you could e mail rep here to sort it out >>>>>[ try speaking with >>>>>> https://www.casinomeister.com/forums/members/ if your going on about all star slots im thinking maybe it could be the mg version ????? to which your need the other rep .