All Slots cashout issues

anonymo

Newbie member
Joined
Aug 16, 2012
Location
Sweden
Hi!
I just made my first withdrawal request from All Slots Casino. It seems that they are very slow on handling a cashout request and requesting documents for verification. After the reverse period had past I went to live support to ask about my withdrawal, As I could not see it in the banking history. I got a standard answer looking like this:

"I can see that your withdrawal was transferred to our financial department for processing and is still being processed. As soon as the funds have been allocated, you will be sent a confirmation from our financial department."

However there was no asking for documents and I had received no email requesting documents.

I went to live support later same day asking again. Then she reminded me I needed to send in the documents and in the same moment I get an email requesting docs.
I sent in the documents, then asking live support if they got it. Thy sais email didnt get through.. Sent it again and OK she found it. Then operator states that she forwarded the documents to financial department for approval and that I can expect an answer from them within 48 hrs. that was on the 2nd jan. After still nothearing any from them today I went to live chat again, trying to sort things out. And the answers I'm getting is making me very suspicious on this casinos standards.. just copied the full hat to show you.

I'm really getting concerned if I'm gonna get any money or not. I still haven't seen any email fro financial and I feel that I need to push very hard to get answers from live support..
The one interesting thing is that she first states financial doesn't work on weekends and then later states they do indeed work, but they don't process any withdrawals... She also states that if I haven't heard anything today or tomorrow I should get back to them again, how can I hear anything today if financial aren't working today...

OK guys just read the full chat and tell me your opinion. I'll keep you updated if I hear from them..
_____________________________________________________________________________________________________________________________

Yasmeena: Hi , I'm Yasmeena from the live chat support, how may I assist you?

Me: Hi Yasmena. I want to ask about my withdrawal. I haven't Heard anything from you after I sent i my documents.

Yasmeena: I will be happy to check that. Can you provide me with your phone number, full name account number/ username, date of birth and home address please?

Me:

Yasmeena: Thanks Robert.

Yasmeena: I am looking into this and it will take few moments. Thank you for your patience

Yasmeena: Robert, I can see that we have forwarded your documents on to our financial department for review. Please allow up to 48 hours to a response from our financial department. Once your documents are approved your withdrawal will be processed and your funds will arrive shortly after

Me: well It's been over 48 hours since you forwarded them!¨

Me: That's why I came on here asking now

Yasmeena: One moment please

Yasmeena: Robert I can see that your withdrawal was transferred to our financial department for processing and is still being processed. As soon as the funds have been allocated, you will be sent a confirmation from our financial department.


Me: So my documents has been approved by financial department?

Yasmeena: We haven't received an answer yet but we'll do soon, and you'll get an email saying your documents were approved soon.

Me: Ok but howcome you say 48 hrs and it's been well over that now then?

Me: what timeframe is soon?

Yasmeena: I can't give you an exact date. Please note that our financial department doesn't work on weekends, so that's probably the reason you haven't heard from them yet.

Yasmeena: Robert, I can see that you're eligible for 50% cashback up to 200 credits on your next deposit.

Me: OK, better to sa up 2 2 businessdays instead of 48hrs then.But friday was a business day.. Too bad that you are doing so slow on cashouts.

Me: Ok thank you, but I'm not interested in depositig at the moment.

Yasmeena: That's OK. well, keep in touch if you don't receive an answer from our financial department soon, today or tomorrow please contact us again.

Yasmeena: Is there anything else I can assist you with?

Me: No thank you

Me: I'm just getting curious Abou your kast post

Me: *last post

Yasmeena: Yes?

Me: You say i should get back to you if I don't hear from financial today or tomorrow. How can i hear from them today if they don't work wekends..

Yasmeena: I apologize, I meant tomorrow.

Me: thought so.

Yasmeena: One moment please I'm checking something for you

Me: OK

Yasmeena: OK Robert, I just learned that your documents had been approved by our financial department and your withdrawal is being processed. From our side it looks like everything is OK.

Me: I'm just a bit curious that

Me: they don't send me email telling me documents has been approved

Me: But that's great news if all is OK!

Yasmeena: We just received the notification, our financial department doesn't process withdrawals on weekends but we do receive answers from them on the weekends. We received the confirmation just now so you'll get an email soon I'm sure of that.

Me: I see.

Yasmeena: Is there anything else I can assist you with?

Me: No thank you for now have a pleasant day

Yasmeena: Thanks, you too:)
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I honestly think you are being a little pushy in this instance. This is your first cashout request and they are being a bit tardy unlike the new kids Betat and Guts who would have certified your docs in a jiffy. Being a weekend it will take longer so a slip of the tongue from the rep can be excused. Just be patient. You are likely to receive your money next week.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
First cashout usually takes 15 days from the time of documentation sent and approved. This is why you are asked to send your docs in as soon as possible even if they do not ask at any new casino. Their documents information is online for all newcomers to see. Patience is definitely the key for withdrawals at some of the casinos.

.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I had to go though this process last month after being a player for 6+ years, at first I thought it was stalling but realized it was just process, once the verification was done payment was fast.
 

anonymo

Newbie member
Joined
Aug 16, 2012
Location
Sweden
First cashout usually takes 15 days from the time of documentation sent and approved. This is why you are asked to send your docs in as soon as possible even if they do not ask at any new casino. Their documents information is online for all newcomers to see. Patience is definitely the key for withdrawals at some of the casinos.

.

Well 15 days isn't very good is it? I've played at a number of casinos where I've received the money the next businessday after docs are approved! So I'm not impressed.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Well 15 days isn't very good is it? I've played at a number of casinos where I've received the money the next businessday after docs are approved! So I'm not impressed.

She was maybe mixing the casino up with All Star slot, but no matter what, it will not take any 15 days and that's not standard.

I hope you will get the money this week, since you now were verified ;)
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
She was maybe mixing the casino up with All Star slot, but no matter what, it will not take any 15 days and that's not standard.

I hope you will get the money this week, since you now were verified ;)
I might have done so. Apologies if I did. Clubworld group is what I was thinking.

.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I might have done so. Apologies if I did. Clubworld group is what I was thinking.

.

I always mix them up too:p
But 15 days? That can't be correct even for them and people from the US.
For me I don't think it took more than a couple of days the first time with Club World.
It probably takes more now even for us but not that many days I hope.
 

anonymo

Newbie member
Joined
Aug 16, 2012
Location
Sweden
Money on it's way they say..

Spoke again to live chat today and according to the rep the money has been sent to my card today..
So lets keep fingers cross they turn up in the next few days..
But still, they haven't sent me any email about the documents approved, which i find a bit strange?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Spoke again to live chat today and according to the rep the money has been sent to my card today..
So lets keep fingers cross they turn up in the next few days..
But still, they haven't sent me any email about the documents approved, which i find a bit strange?

I don't.

Despite their long term accredited status (apart from the slight hiccup a few years ago), I have had similar experiences. The root of the problem is that this is an organisation that has a left hand and right hand that are ordered by the big boss (the head), never to speak to each other. As for the player, they are only allowed to deal with the left hand, even if they have a problem that ONLY the right hand can address. The player must submit the problem to the left hand (CS), even though this is not allowed to talk directly to the right hand (finance, management, marketing, payments, etc). This means that the issue is only dealt with if the right had takes the initiative and looks at their system to pick up on issues that need addressing. The right hand also NEVER communicates with players, they "place a note on the system", and it is up to the left hand to see the note, and inform the player.

In such cases, something has gone wrong, probably only a minor thing, but instead of being cleared up in a single communication, everything has to be done via "Chinese whispers" due to this internal policy, which can mean a 15 minute issue takes 15 days to clear up.

My record is about 13 days to receive payment, but this was not a bank holiday, and was when flushing was allowed, so making my payment 12 days late. The cause was of course the "right hand", they couldn't be arsed to check that processing had actually completed successfully, nor would they talk to me. They also wouldn't talk to CS, so the only clue was the back end system, which erroneously showed my payment to have been made on time, but further probing revealed that there was no transaction number returned from Neteller, which meant that the payment had actually FAILED, and no one had taken any corrective action for 12 days, even though I was bugging CS almost daily.

Similar issues afflict the KYC process. The player can submit documents, but they get little in the way of feedback. The only real clue to something having gone wrong is a lack of payment. Even then, CS will often say "just give it another x days", but where a document has failed verification, or has not been properly forwarded, this just wastes time.

Part of this 15 days delay is down to the extended holiday, but certainly not all of it!
 

anonymo

Newbie member
Joined
Aug 16, 2012
Location
Sweden
Finally!

Got the money in today on my card. But I'm still very dissapointed and will not play at this casino again! I made 2 withdrawals on other casinos several days after this withdrawal was requested and these 2 went in earlier!
Best wishes and good luck with your playing folks
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
I had the same problem of sending the documents but try sending one email with one attachment, agree u will have to spend extra 5-10 mins but ur emails will go through that way

As when i had this problem i was told their internal email systems have email size limitations which is why it keeps getting failed and then i sent one attachment at a time and it was absolutely fine
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I had the same problem of sending the documents but try sending one email with one attachment, agree u will have to spend extra 5-10 mins but ur emails will go through that way

As when i had this problem i was told their internal email systems have email size limitations which is why it keeps getting failed and then i sent one attachment at a time and it was absolutely fine

Well, if they are expecting readable high quality scans of back & front of ID, utility bill, and a deposit authorisation form + back and front of card used, they should design their systems to cope with the total size of the files they will get.

The problem is made worse because they just don't tell the player what the problem is, merely trot out the unhelpful "we never got them", which tells the sender nothing useful in terms of getting them through the next time.

The sending of such files has been pretty standard for well over a decade, more than long enough to adapt their technology to cope.

Many feel that email itself is not suitable no matter what settings are in use, and would prefer a secure encrypted upload from within their logged in accounts. Some casinos have managed this, so why can't the rest, including All Slots.

Whilst you can send the documents in separate emails, this can then confuse matters even more because they do not arrive together, leading to erroneous demands for documents you have already sent, but that have not been gathered together by the internal teams and placed on your account.

If you reduce the file sizes such that they all get through in one email, they will be rejected as "illegible".
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
Well, if they are expecting readable high quality scans of back & front of ID, utility bill, and a deposit authorisation form + back and front of card used, they should design their systems to cope with the total size of the files they will get.

The problem is made worse because they just don't tell the player what the problem is, merely trot out the unhelpful "we never got them", which tells the sender nothing useful in terms of getting them through the next time.

The sending of such files has been pretty standard for well over a decade, more than long enough to adapt their technology to cope.

Many feel that email itself is not suitable no matter what settings are in use, and would prefer a secure encrypted upload from within their logged in accounts. Some casinos have managed this, so why can't the rest, including All Slots.

Whilst you can send the documents in separate emails, this can then confuse matters even more because they do not arrive together, leading to erroneous demands for documents you have already sent, but that have not been gathered together by the internal teams and placed on your account.

If you reduce the file sizes such that they all get through in one email, they will be rejected as "illegible".

Yeah i agree with you but who can knock some sense in to these people? so when this happens to me i just write in subject documents 1, 2 and so on

I have personally never had any problems with my documents being approved by a casino and as soon as i make my first deposit i make sure i send the documents there and then so if i do ever get lucky i dont get the run around
 

Users who are viewing this thread

Top