Hi!
I just made my first withdrawal request from All Slots Casino. It seems that they are very slow on handling a cashout request and requesting documents for verification. After the reverse period had past I went to live support to ask about my withdrawal, As I could not see it in the banking history. I got a standard answer looking like this:
"I can see that your withdrawal was transferred to our financial department for processing and is still being processed. As soon as the funds have been allocated, you will be sent a confirmation from our financial department."
However there was no asking for documents and I had received no email requesting documents.
I went to live support later same day asking again. Then she reminded me I needed to send in the documents and in the same moment I get an email requesting docs.
I sent in the documents, then asking live support if they got it. Thy sais email didnt get through.. Sent it again and OK she found it. Then operator states that she forwarded the documents to financial department for approval and that I can expect an answer from them within 48 hrs. that was on the 2nd jan. After still nothearing any from them today I went to live chat again, trying to sort things out. And the answers I'm getting is making me very suspicious on this casinos standards.. just copied the full hat to show you.
I'm really getting concerned if I'm gonna get any money or not. I still haven't seen any email fro financial and I feel that I need to push very hard to get answers from live support..
The one interesting thing is that she first states financial doesn't work on weekends and then later states they do indeed work, but they don't process any withdrawals... She also states that if I haven't heard anything today or tomorrow I should get back to them again, how can I hear anything today if financial aren't working today...
OK guys just read the full chat and tell me your opinion. I'll keep you updated if I hear from them..
_____________________________________________________________________________________________________________________________
Yasmeena: Hi , I'm Yasmeena from the live chat support, how may I assist you?
Me: Hi Yasmena. I want to ask about my withdrawal. I haven't Heard anything from you after I sent i my documents.
Yasmeena: I will be happy to check that. Can you provide me with your phone number, full name account number/ username, date of birth and home address please?
Me:
Yasmeena: Thanks Robert.
Yasmeena: I am looking into this and it will take few moments. Thank you for your patience
Yasmeena: Robert, I can see that we have forwarded your documents on to our financial department for review. Please allow up to 48 hours to a response from our financial department. Once your documents are approved your withdrawal will be processed and your funds will arrive shortly after
Me: well It's been over 48 hours since you forwarded them!¨
Me: That's why I came on here asking now
Yasmeena: One moment please
Yasmeena: Robert I can see that your withdrawal was transferred to our financial department for processing and is still being processed. As soon as the funds have been allocated, you will be sent a confirmation from our financial department.
Me: So my documents has been approved by financial department?
Yasmeena: We haven't received an answer yet but we'll do soon, and you'll get an email saying your documents were approved soon.
Me: Ok but howcome you say 48 hrs and it's been well over that now then?
Me: what timeframe is soon?
Yasmeena: I can't give you an exact date. Please note that our financial department doesn't work on weekends, so that's probably the reason you haven't heard from them yet.
Yasmeena: Robert, I can see that you're eligible for 50% cashback up to 200 credits on your next deposit.
Me: OK, better to sa up 2 2 businessdays instead of 48hrs then.But friday was a business day.. Too bad that you are doing so slow on cashouts.
Me: Ok thank you, but I'm not interested in depositig at the moment.
Yasmeena: That's OK. well, keep in touch if you don't receive an answer from our financial department soon, today or tomorrow please contact us again.
Yasmeena: Is there anything else I can assist you with?
Me: No thank you
Me: I'm just getting curious Abou your kast post
Me: *last post
Yasmeena: Yes?
Me: You say i should get back to you if I don't hear from financial today or tomorrow. How can i hear from them today if they don't work wekends..
Yasmeena: I apologize, I meant tomorrow.
Me: thought so.
Yasmeena: One moment please I'm checking something for you
Me: OK
Yasmeena: OK Robert, I just learned that your documents had been approved by our financial department and your withdrawal is being processed. From our side it looks like everything is OK.
Me: I'm just a bit curious that
Me: they don't send me email telling me documents has been approved
Me: But that's great news if all is OK!
Yasmeena: We just received the notification, our financial department doesn't process withdrawals on weekends but we do receive answers from them on the weekends. We received the confirmation just now so you'll get an email soon I'm sure of that.
Me: I see.
Yasmeena: Is there anything else I can assist you with?
Me: No thank you for now have a pleasant day
Yasmeena: Thanks, you too
I just made my first withdrawal request from All Slots Casino. It seems that they are very slow on handling a cashout request and requesting documents for verification. After the reverse period had past I went to live support to ask about my withdrawal, As I could not see it in the banking history. I got a standard answer looking like this:
"I can see that your withdrawal was transferred to our financial department for processing and is still being processed. As soon as the funds have been allocated, you will be sent a confirmation from our financial department."
However there was no asking for documents and I had received no email requesting documents.
I went to live support later same day asking again. Then she reminded me I needed to send in the documents and in the same moment I get an email requesting docs.
I sent in the documents, then asking live support if they got it. Thy sais email didnt get through.. Sent it again and OK she found it. Then operator states that she forwarded the documents to financial department for approval and that I can expect an answer from them within 48 hrs. that was on the 2nd jan. After still nothearing any from them today I went to live chat again, trying to sort things out. And the answers I'm getting is making me very suspicious on this casinos standards.. just copied the full hat to show you.
I'm really getting concerned if I'm gonna get any money or not. I still haven't seen any email fro financial and I feel that I need to push very hard to get answers from live support..
The one interesting thing is that she first states financial doesn't work on weekends and then later states they do indeed work, but they don't process any withdrawals... She also states that if I haven't heard anything today or tomorrow I should get back to them again, how can I hear anything today if financial aren't working today...
OK guys just read the full chat and tell me your opinion. I'll keep you updated if I hear from them..
_____________________________________________________________________________________________________________________________
Yasmeena: Hi , I'm Yasmeena from the live chat support, how may I assist you?
Me: Hi Yasmena. I want to ask about my withdrawal. I haven't Heard anything from you after I sent i my documents.
Yasmeena: I will be happy to check that. Can you provide me with your phone number, full name account number/ username, date of birth and home address please?
Me:
Yasmeena: Thanks Robert.
Yasmeena: I am looking into this and it will take few moments. Thank you for your patience
Yasmeena: Robert, I can see that we have forwarded your documents on to our financial department for review. Please allow up to 48 hours to a response from our financial department. Once your documents are approved your withdrawal will be processed and your funds will arrive shortly after
Me: well It's been over 48 hours since you forwarded them!¨
Me: That's why I came on here asking now
Yasmeena: One moment please
Yasmeena: Robert I can see that your withdrawal was transferred to our financial department for processing and is still being processed. As soon as the funds have been allocated, you will be sent a confirmation from our financial department.
Me: So my documents has been approved by financial department?
Yasmeena: We haven't received an answer yet but we'll do soon, and you'll get an email saying your documents were approved soon.
Me: Ok but howcome you say 48 hrs and it's been well over that now then?
Me: what timeframe is soon?
Yasmeena: I can't give you an exact date. Please note that our financial department doesn't work on weekends, so that's probably the reason you haven't heard from them yet.
Yasmeena: Robert, I can see that you're eligible for 50% cashback up to 200 credits on your next deposit.
Me: OK, better to sa up 2 2 businessdays instead of 48hrs then.But friday was a business day.. Too bad that you are doing so slow on cashouts.
Me: Ok thank you, but I'm not interested in depositig at the moment.
Yasmeena: That's OK. well, keep in touch if you don't receive an answer from our financial department soon, today or tomorrow please contact us again.
Yasmeena: Is there anything else I can assist you with?
Me: No thank you
Me: I'm just getting curious Abou your kast post
Me: *last post
Yasmeena: Yes?
Me: You say i should get back to you if I don't hear from financial today or tomorrow. How can i hear from them today if they don't work wekends..
Yasmeena: I apologize, I meant tomorrow.
Me: thought so.
Yasmeena: One moment please I'm checking something for you
Me: OK
Yasmeena: OK Robert, I just learned that your documents had been approved by our financial department and your withdrawal is being processed. From our side it looks like everything is OK.
Me: I'm just a bit curious that
Me: they don't send me email telling me documents has been approved
Me: But that's great news if all is OK!
Yasmeena: We just received the notification, our financial department doesn't process withdrawals on weekends but we do receive answers from them on the weekends. We received the confirmation just now so you'll get an email soon I'm sure of that.
Me: I see.
Yasmeena: Is there anything else I can assist you with?
Me: No thank you for now have a pleasant day
Yasmeena: Thanks, you too